Question 1

One way to enhance communication is to develop a tendency to say what you think others want to hear.

Accepted Answer

A) True 
 B)False

Question 2

Successful communication occurs when the receiver's understanding of the message is the same as the sender's intent.

Accepted Answer

A) True 
 B)False

Question 3

When speaking, men tend to pause frequently and include personal self-disclosure.

Accepted Answer

A) True 
 B)False

Question 4

In today's law enforcement world, we depend on technology for tactical communication.

Accepted Answer

A) True 
 B)False

Question 5

Which of the following is an example of communication?

Accepted Answer

A)  a public statement 
B)  a police radio message 
C)  body language 
D)  all of these 
A)  a public statement 
B)  a police radio message 
C)  body language 
D)  all of these

Question 6

One effective way to keep the public informed about the operations of a police department is to publish an annual report.

Accepted Answer

A) True 
 B)False

Question 7

The communication process involves __________.

Accepted Answer

A)  a sender and receiver 
B)  a message and a channel 
C)  a sender, receiver, message, and channel 
D)  none of the other choices 
A)  a sender and receiver 
B)  a message and a channel 
C)  a sender, receiver, message, and channel 
D)  none of the other choices

Question 8

Two-way communication includes __________.

Accepted Answer

A)  television 
B)  telephone conversation 
C)  cassettes 
D)  all of these 
A)  television 
B)  telephone conversation 
C)  cassettes 
D)  all of these

Question 9

Which of the following is not true regarding gender differences in listening styles?

Accepted Answer

A)  Women tend to nod frequently. 
B)  Men tend to make humming sounds frequently. 
C)  Women tend to wait for pauses in order to speak. 
D)  Men tend to maintain irregular eye contact. 
A)  Women tend to nod frequently. 
B)  Men tend to make humming sounds frequently. 
C)  Women tend to wait for pauses in order to speak. 
D)  Men tend to maintain irregular eye contact.

Question 10

To provide criminal activity information to citizens, no tool is currently more efficient than __________.

Accepted Answer

A)  local newspapers 
B)  neighborhood block watch programs 
C)  community crime prevention seminars 
D)  the Internet 
A)  local newspapers 
B)  neighborhood block watch programs 
C)  community crime prevention seminars 
D)  the Internet

Question 11

Abstract words and generalities may blur messages and result in miscommunication.

Accepted Answer

A) True 
 B)False

Question 12

_________________ is the complex process through which information and understanding are transferred from one person to another.

Accepted Answer

The answer of _________________ is the complex process through which...

Question 13

List the five guiding principles of communication and discuss why each is important.

Accepted Answer

The five guiding principles of communica

Question 14

The number of words per minute the average person listens to is __________.

Accepted Answer

A)  125 
B)  240 
C)  400 
D)  1,000 
A)  125 
B)  240 
C)  400 
D)  1,000

Question 15

A problem new supervisors have when communicating to subordinates is __________.

Accepted Answer

A)  communicating policies and procedures 
B)  communicating work assignments 
C)  communicating disciplinary procedures 
D)  communicating thoughts and feelings 
A)  communicating policies and procedures 
B)  communicating work assignments 
C)  communicating disciplinary procedures 
D)  communicating thoughts and feelings

Question 16

An example of external communication is __________.

Accepted Answer

A)  a citizen making a statement to a police officer 
B)  a police dispatch message to a squad car 
C)  a message from the chief to a sergeant 
D)  all of these 
A)  a citizen making a statement to a police officer 
B)  a police dispatch message to a squad car 
C)  a message from the chief to a sergeant 
D)  all of these

Question 17

Barriers to communication include all the following except __________.

Accepted Answer

A)  volume of information 
B)  certainty 
C)  prejudice 
D)  all are barriers to communication 
A)  volume of information 
B)  certainty 
C)  prejudice 
D)  all are barriers to communication

Question 18

The majority of communication between two people comes from body language and tone of voice.

Accepted Answer

A) True 
 B)False

Question 19

The components of _________________ include concentration, full attention, and thought.

Accepted Answer

The answer of The components of _________________ include concentration, full...

Question 20

Communication enhancers include all of the following except __________.

Accepted Answer

A)  sending clear messages 
B)  selecting the best communication method 
C)  being open 
D)  all are communication enhancers 
A)  sending clear messages 
B)  selecting the best communication method 
C)  being open 
D)  all are communication enhancers

One way to enhance communication is to develop a tendency to say what you think others want to hear.

Successful communication occurs when the receiver's understanding of the message is the same as the sender's intent.

When speaking, men tend to pause frequently and include personal self-disclosure.

In today's law enforcement world, we depend on technology for tactical communication.

Which of the following is an example of communication?

One effective way to keep the public informed about the operations of a police department is to publish an annual report.

The communication process involves __________.

Two-way communication includes __________.

Which of the following is not true regarding gender differences in listening styles?

To provide criminal activity information to citizens, no tool is currently more efficient than __________.

Abstract words and generalities may blur messages and result in miscommunication.

_________________ is the complex process through which information and understanding are transferred from one person to another.

List the five guiding principles of communication and discuss why each is important.

The number of words per minute the average person listens to is __________.

A problem new supervisors have when communicating to subordinates is __________.

An example of external communication is __________.

Barriers to communication include all the following except __________.

The majority of communication between two people comes from body language and tone of voice.

The components of _________________ include concentration, full attention, and thought.

Communication enhancers include all of the following except __________.

Management, Supervision and Leadership

The Organization and Structure of American Policing

The Police Mission: Getting the Job Done

Decision Making and Problem Solving

Time Management: Minute by Minute

Training and Beyond

Promoting Growth and Development

Motivation and Morale

Discipline and Problem Behaviors

Complaints, Grievances and Conflict

Stress and Related Hazards of the Job

Deploying Law Enforcement Resources and Improving Productivity

Budgeting and Managing Costs Creatively

Hiring Personnel and Dealing With Unions

Measuring Performance: Assessment and Evaluation

Challenges in Managing for the Future

Filters

Exam 4: Communication: a Critical Management Skill

One way to enhance communication is to develop a tendency to say what you think others want to hear.

Successful communication occurs when the receiver's understanding of the message is the same as the sender's intent.

When speaking, men tend to pause frequently and include personal self-disclosure.

In today's law enforcement world, we depend on technology for tactical communication.

Which of the following is an example of communication?

One effective way to keep the public informed about the operations of a police department is to publish an annual report.

The communication process involves __________.

Two-way communication includes __________.

Which of the following is not true regarding gender differences in listening styles?

To provide criminal activity information to citizens, no tool is currently more efficient than __________.

Abstract words and generalities may blur messages and result in miscommunication.

_________________ is the complex process through which information and understanding are transferred from one person to another.

List the five guiding principles of communication and discuss why each is important.

The number of words per minute the average person listens to is __________.

A problem new supervisors have when communicating to subordinates is __________.

An example of external communication is __________.

Barriers to communication include all the following except __________.

The majority of communication between two people comes from body language and tone of voice.

The components of _________________ include concentration, full attention, and thought.

Communication enhancers include all of the following except __________.

Management, Supervision and Leadership

The Organization and Structure of American Policing

The Police Mission: Getting the Job Done

Decision Making and Problem Solving

Time Management: Minute by Minute

Training and Beyond

Promoting Growth and Development

Motivation and Morale

Discipline and Problem Behaviors

Complaints, Grievances and Conflict

Stress and Related Hazards of the Job

Deploying Law Enforcement Resources and Improving Productivity

Budgeting and Managing Costs Creatively

Hiring Personnel and Dealing With Unions

Measuring Performance: Assessment and Evaluation

Challenges in Managing for the Future

Filters