Question 1

Feedback may be __________.

Accepted Answer

A)  a yawn 
B)  a verbal statement 
C)  a smile 
D)  any of these 
A)  a yawn 
B)  a verbal statement 
C)  a smile 
D)  any of these

Question 2

Use of hand gestures can cause a significant barrier. Although a thumbs-up gesture may mean "good going" in the United States, it is equivalent to an upraised middle finger in which countries?

Accepted Answer

A)  France and Italy 
B)  Latin America 
C)  Islamic Countries 
D)  the Pacific Islands 
A)  France and Italy 
B)  Latin America 
C)  Islamic Countries 
D)  the Pacific Islands

Question 3

Match between columns
                        Premises: meeting outline

Accepted Answer

The Answer of nonverbal communication and agenda and deconfliction and is...

Question 4

Which of the following is not a key to an effective meeting?

Accepted Answer

A)  Facilitate open communication and participation. 
B)  Go as long as it takes to complete business. 
C)  Prepare in advance. 
D)  none-they are all keys to an effective meeting 
A)  Facilitate open communication and participation. 
B)  Go as long as it takes to complete business. 
C)  Prepare in advance. 
D)  none-they are all keys to an effective meeting

Question 5

Describe what sources are available from the FBI, and discuss how each can help local agencies.

Accepted Answer

The FBI provides a variety of sources th

Question 6

Describe the barriers that can hinder communication and what officers should do to overcome these barriers.

Accepted Answer

There are several barriers that can hind

Question 7

More than 47 million people in the United States speak ______________.

Accepted Answer

a language

Question 8

Match between columns
                        Premises: nonverbal communication

Accepted Answer

The Answer of deconfliction and nonverbal communication and written communication is...

Question 9

Match between columns
                        Premises: a device that is part of every radio that changes voices from analog to digital

Accepted Answer

The Answer of written communication and jargon and agenda and is...

Question 10

Match between columns
                        Premises: e-mails, bulletins, memos

Accepted Answer

The Answer of body language and vocoder and deconfliction and is...

Question 11

To ensure a smooth, efficient meeting: _______.

Accepted Answer

A)  prepare handouts and visuals 
B)  check the room arrangement and temperature 
C)  schedule the meeting room 
D)  all of these 
A)  prepare handouts and visuals 
B)  check the room arrangement and temperature 
C)  schedule the meeting room 
D)  all of these

Question 12

Barriers to communication include __________.

Accepted Answer

A)  beliefs about what the listeners want to hear 
B)  prejudice 
C)  poor listening 
D)  all of these 
A)  beliefs about what the listeners want to hear 
B)  prejudice 
C)  poor listening 
D)  all of these

Question 13

Every contact with the public is a public relations contact.

Accepted Answer

A) True 
 B)False

Question 14

E-mail can hinder communication because __________.

Accepted Answer

A)  you cannot ensure the person received the e-mail 
B)  it can be considered a legal document and individuals are hesitant to say everything they mean in an e-mail 
C)  e-mail has a high risk if misinterpretation 
D)  many people still do not use e-mail 
A)  you cannot ensure the person received the e-mail 
B)  it can be considered a legal document and individuals are hesitant to say everything they mean in an e-mail 
C)  e-mail has a high risk if misinterpretation 
D)  many people still do not use e-mail

Question 15

The weakest link in the communication process is __________.

Accepted Answer

A)  listening 
B)  eye contact 
C)  correct channel selection 
D)  faulty message encoding 
A)  listening 
B)  eye contact 
C)  correct channel selection 
D)  faulty message encoding

Question 16

Which of the following refers to communication among managers on the same level?

Accepted Answer

A)  upward communication 
B)  downward communication 
C)  vertical communication 
D)  lateral communication 
A)  upward communication 
B)  downward communication 
C)  vertical communication 
D)  lateral communication

Question 17

People listen and think at half the speed at which they talk.

Accepted Answer

A) True 
 B)False

Question 18

All the following are considered obstacles to communication except __________.

Accepted Answer

A)  noise in the channel 
B)  enhanced listening 
C)  poor timing 
D)  lack of trust 
A)  noise in the channel 
B)  enhanced listening 
C)  poor timing 
D)  lack of trust

Question 19

The age, sex, educational level and past experience of the sender of a message may affect the message itself.

Accepted Answer

A) True 
 B)False

Question 20

Another obstacle in dealing with the press is the need of law enforcement agencies to protect the _____________ Amendment rights of those accused of crimes.

Accepted Answer

The answer of Another obstacle in dealing with the press...

Feedback may be __________.

Use of hand gestures can cause a significant barrier. Although a thumbs-up gesture may mean "good going" in the United States, it is equivalent to an upraised middle finger in which countries?

Which of the following is not a key to an effective meeting?

Describe what sources are available from the FBI, and discuss how each can help local agencies.

Describe the barriers that can hinder communication and what officers should do to overcome these barriers.

More than 47 million people in the United States speak ______________.

To ensure a smooth, efficient meeting: _______.

Barriers to communication include __________.

Every contact with the public is a public relations contact.

E-mail can hinder communication because __________.

The weakest link in the communication process is __________.

Which of the following refers to communication among managers on the same level?

People listen and think at half the speed at which they talk.

All the following are considered obstacles to communication except __________.

The age, sex, educational level and past experience of the sender of a message may affect the message itself.

Another obstacle in dealing with the press is the need of law enforcement agencies to protect the _____________ Amendment rights of those accused of crimes.

Management, Supervision and Leadership

The Organization and Structure of American Policing

The Police Mission: Getting the Job Done

Decision Making and Problem Solving

Time Management: Minute by Minute

Training and Beyond

Promoting Growth and Development

Motivation and Morale

Discipline and Problem Behaviors

Complaints, Grievances and Conflict

Stress and Related Hazards of the Job

Deploying Law Enforcement Resources and Improving Productivity

Budgeting and Managing Costs Creatively

Hiring Personnel and Dealing With Unions

Measuring Performance: Assessment and Evaluation

Challenges in Managing for the Future

Filters

Exam 4: Communication: a Critical Management Skill

Feedback may be __________.

Use of hand gestures can cause a significant barrier. Although a thumbs-up gesture may mean "good going" in the United States, it is equivalent to an upraised middle finger in which countries?

Which of the following is not a key to an effective meeting?

Describe what sources are available from the FBI, and discuss how each can help local agencies.

Describe the barriers that can hinder communication and what officers should do to overcome these barriers.

More than 47 million people in the United States speak ______________.

To ensure a smooth, efficient meeting: _______.

Barriers to communication include __________.

Every contact with the public is a public relations contact.

E-mail can hinder communication because __________.

The weakest link in the communication process is __________.

Which of the following refers to communication among managers on the same level?

People listen and think at half the speed at which they talk.

All the following are considered obstacles to communication except __________.

The age, sex, educational level and past experience of the sender of a message may affect the message itself.

Another obstacle in dealing with the press is the need of law enforcement agencies to protect the _____________ Amendment rights of those accused of crimes.

Management, Supervision and Leadership

The Organization and Structure of American Policing

The Police Mission: Getting the Job Done

Decision Making and Problem Solving

Time Management: Minute by Minute

Training and Beyond

Promoting Growth and Development

Motivation and Morale

Discipline and Problem Behaviors

Complaints, Grievances and Conflict

Stress and Related Hazards of the Job

Deploying Law Enforcement Resources and Improving Productivity

Budgeting and Managing Costs Creatively

Hiring Personnel and Dealing With Unions

Measuring Performance: Assessment and Evaluation

Challenges in Managing for the Future

Filters