Question 1

Your supervisor criticizes a project that you worked hard to complete and that you believed you did well. What is the most appropriate response?

Accepted Answer

A)  Let him or her know that you find this news upsetting. 
B)  Tell him or her that you were given poor directions. 
C)  Ask for specific examples of what was wrong with your work. 
D)  Blame coworkers who were absent and increased your workload. 
A)  Let him or her know that you find this news upsetting. 
B)  Tell him or her that you were given poor directions. 
C)  Ask for specific examples of what was wrong with your work. 
D)  Blame coworkers who were absent and increased your workload.

Question 2

What is believed to be the main cause of medical errors?

Accepted Answer

A)  Poor care 
B)  Outdated equipment 
C)  Poorly coordinated care 
D)  Incompetent health care professionals 
A)  Poor care 
B)  Outdated equipment 
C)  Poorly coordinated care 
D)  Incompetent health care professionals

Question 3

Medication errors cause hundreds of thousands of hospitalizations each year.

Accepted Answer

A) True 
 B)False

Question 4

Match between columns
                        Premises: People who work in the health care industry

Accepted Answer

The Answer of Quality assessment and performance improvement (QAPI) and is...

Question 5

The Patient Care Partnership developed by the American Hospital Association gives patients the right to all of the following EXCEPT:

Accepted Answer

A)  have an advance directive. 
B)  make decisions about their care. 
C)  demand free hospital. 
D)  review their own medical records. 
A)  have an advance directive. 
B)  make decisions about their care. 
C)  demand free hospital. 
D)  review their own medical records.

Question 6

The Joint Commission is a government agency that helps health care facilities develop cost control measures.

Accepted Answer

A) True 
 B)False

Question 7

What is the best way for health care professionals to help their facility ensure that its patients have positive experiences when receiving care?

Accepted Answer

A)  Conduct surveys to determine what the average patient wants. 
B)  Always listen carefully to what patients say and how they say it. 
C)  Smile and be cheerful when giving care. 
D)  Develop friendships with patients. 
A)  Conduct surveys to determine what the average patient wants. 
B)  Always listen carefully to what patients say and how they say it. 
C)  Smile and be cheerful when giving care. 
D)  Develop friendships with patients.

Your supervisor criticizes a project that you worked hard to complete and that you believed you did well. What is the most appropriate response?

What is believed to be the main cause of medical errors?

Medication errors cause hundreds of thousands of hospitalizations each year.

The Patient Care Partnership developed by the American Hospital Association gives patients the right to all of the following EXCEPT:

The Joint Commission is a government agency that helps health care facilities develop cost control measures.

What is the best way for health care professionals to help their facility ensure that its patients have positive experiences when receiving care?

Your Career in Health Care

Health Care Yesterday, Today, and Tomorrow

Ethical and Legal Responsibilities

Medical Terminology

Medical Math

Organization of the Human Body

Structure and Function of the Human Body

Growth and Development

Body Mechanics

Infection Control

Environmental Safety

Lifestyle Management

Professionalism

Professional Development and Lifelong Learning

The Patient As an Individual

The Communication Process

Written Communication

Computers and Technology in Health Care

Documentation and Medical Records

Physical Assessment

Emergency Procedures

Paying for Health Care

Job Leads and the Résumé

Interview Portfolio and Application

Successful Employment Strategies

Filters

Exam 23: Quality Control and Customer Service

Your supervisor criticizes a project that you worked hard to complete and that you believed you did well. What is the most appropriate response?

What is believed to be the main cause of medical errors?

Medication errors cause hundreds of thousands of hospitalizations each year.

The Patient Care Partnership developed by the American Hospital Association gives patients the right to all of the following EXCEPT:

The Joint Commission is a government agency that helps health care facilities develop cost control measures.

What is the best way for health care professionals to help their facility ensure that its patients have positive experiences when receiving care?

Your Career in Health Care

Health Care Yesterday, Today, and Tomorrow

Ethical and Legal Responsibilities

Medical Terminology

Medical Math

Organization of the Human Body

Structure and Function of the Human Body

Growth and Development

Body Mechanics

Infection Control

Environmental Safety

Lifestyle Management

Professionalism

Professional Development and Lifelong Learning

The Patient As an Individual

The Communication Process

Written Communication

Computers and Technology in Health Care

Documentation and Medical Records

Physical Assessment

Emergency Procedures

Paying for Health Care

Job Leads and the Résumé

Interview Portfolio and Application

Successful Employment Strategies

Filters