Exam 16: The Communication Process

Communication _______________ are conditions, such as noise or drowsiness from medication, that interfere with the effective exchange of messages.

A _______________ question in which you suggest a possible answer can be appropriate to ask if a patient is having difficulty understanding or responding.

Including a possible answer within a question may lead to miscommunication.

What is the best strategy to follow when listening to a patient who is speaking in favor of something about which you strongly disagree?

Serious legal problems can result if a health care professional touches a patient in a way that the patient believes is not appropriate.

A respiratory therapist who tries to imagine the fear a patient experiences when he has difficulty catching his breath is practicing:

Of the many oral communication skills needed by the health care professional, the MOST important for building effective patient relations is:

Listening to patients who must stay in a health care facility can help relieve their loneliness and depression.

When communicating with individuals who have Alzheimer's disease, it is a good strategy to confront and correct them if what they say is incorrect or doesn't make sense.

Communication is considered to be successful when:

Mastering a set of specific speaking skills will ensure that the health care professional is able to communicate effectively.

A physical therapist assistant greets her patient, gives instructions about performing an exercise, and then leaves the room. Which necessary communication step did she miss?

When planning a nutrition class for Dr. Eldridge's patients, dietetic technician Jan sets educational goals, also called learning _________________________, that state what the patients will know or do after attending the class.

The ability of health care professionals to communicate effectively is as important as their technical skills.

What is the BEST course of action when performing a procedure on a patient whose condition causes a strong, unpleasant odor?

It is never appropriate to use humor in health care communication encounters.