Exam 16: The Communication Process

An appropriate goal of patient education is to:

What is the appropriate action for a nurse whose patient's older brother informs her that he is acting on behalf of the patient and wants information about treatments she has received?

Which is the best question to ask when gathering information from a patient about the results of a medication?

The same methods of communication can be used with patients of all ages.

The best way to respond to a patient who jokes about being an "old cripple" due to injuries suffered in a car accident is to:

If a patient seems uncomfortable with being touched on the arm in a caring manner, it is best to:

Facial expressions are frequently better indicators of a person's true feelings than his or her spoken words.

Which statement best describes someone who is a good active listener?

__________ means striving to understand the views and feelings of other people.

It is appropriate for a dental assistant to address patients by their first names when they:

Good communication skills are required to provide effective patient ____________________ that teaches patients about promoting their own wellness.

Which message is most likely communicated by a phlebotomist who tells a patient, "I'd really like to hear more about that" while looking anxiously at his watch?

When preparing to discuss nutrition with a diabetic patient, what would be the second step after determining the goal of the communication?

When a medical receptionist greets a 5-year-old patient by asking his mother, "And how is little José today?," she is:

Many employers report that a major weakness among new employees is their poor telephone skills.

Gossip is okay if it is done in private and doesn't hurt anyone's feelings.

The MOST important reason for health care professionals to develop excellent phone skills is to:

A dental hygienist who says to a patient, "I hear you saying that you don't like to floss because it makes your gums bleed," is using a technique known as: