Question 1

The main difference between the three block-style business letter formats is:

Accepted Answer

A)  how the lines of text are lined up with the margins. 
B)  the level of formality expressed in the content. 
C)  the amount of information included in the letter. 
D)  the purpose of the letter. 
A)  how the lines of text are lined up with the margins. 
B)  the level of formality expressed in the content. 
C)  the amount of information included in the letter. 
D)  the purpose of the letter.

Question 2

When should a report contain a well-written conclusion?

Accepted Answer

A)  When the purpose is to persuade or call the reader to action 
B)  When it is over three pages in length 
C)  When it is to be turned in for a grade 
D)  All reports should have a well-written conclusion. 
A)  When the purpose is to persuade or call the reader to action 
B)  When it is over three pages in length 
C)  When it is to be turned in for a grade 
D)  All reports should have a well-written conclusion.

Question 3

What determines the tone of a written document?

Accepted Answer

A)  Its general purpose 
B)  The mood of the writer 
C)  The specific circumstances 
D)  The time available to write it 
A)  Its general purpose 
B)  The mood of the writer 
C)  The specific circumstances 
D)  The time available to write it

Question 4

When you start the process of writing a report on a health care topic, it is recommended that you start by:

Accepted Answer

A)  listing every idea you can think of, including those that seem unlikely. 
B)  relying on the information in your textbooks. 
C)  using what you have collected in your class notes. 
D)  limiting your search to professional publications. 
A)  listing every idea you can think of, including those that seem unlikely. 
B)  relying on the information in your textbooks. 
C)  using what you have collected in your class notes. 
D)  limiting your search to professional publications.

Question 5

Match between columns
                        Premises: An office manager sends out new office schedule and payment information.

Accepted Answer

The Answer of Follow-up and Consultation and Explanation and Recall is...

Question 6

Which of the following words is spelled correctly?

Accepted Answer

A)  Ocassionally 
B)  Persistant 
C)  Typicle 
D)  Pneumonia 
A)  Ocassionally 
B)  Persistant 
C)  Typicle 
D)  Pneumonia

Question 7

Match between columns
                        Premises: An administrative assistant asks a patient to pay an overdue bill.

Accepted Answer

The Answer of Follow-up and Inquiry and Collection and Explanation is...

Question 8

In medical usage, which is the correct way to express the percentage?

Accepted Answer

A)  Eighty-five percent 
B)  85% 
C)  Eighty-five % 
D)  85 percent 
A)  Eighty-five percent 
B)  85% 
C)  Eighty-five % 
D)  85 percent

Question 9

If you are in a hurry to get an important letter out and are not sure about how to spell a word, the best thing to do is:

Accepted Answer

A)  use the spell checker on your computer. 
B)  leave the word and hope it is correct. 
C)  look up the correct spelling in a reliable source. 
D)  ask someone in your workplace for the correct spelling. 
A)  use the spell checker on your computer. 
B)  leave the word and hope it is correct. 
C)  look up the correct spelling in a reliable source. 
D)  ask someone in your workplace for the correct spelling.

Question 10

Which sentence is written correctly?

Accepted Answer

A)  Your leg is almost healed the cast can probably be removed next week. 
B)  Your leg is almost healed, the cast can probably be removed next week. 
C)  Your leg is almost healed; the cast can probably be removed next week. 
D)  Your leg is almost healed: the cast can probably be removed next week. 
A)  Your leg is almost healed the cast can probably be removed next week. 
B)  Your leg is almost healed, the cast can probably be removed next week. 
C)  Your leg is almost healed; the cast can probably be removed next week. 
D)  Your leg is almost healed: the cast can probably be removed next week.

Question 11

Before the writer begins to write a report, an informal outline should be prepared:

Accepted Answer

A)  if the report is very important. 
B)  if the writer finds this organizational technique helpful. 
C)  if the report is very long. 
D)  in every case. 
A)  if the report is very important. 
B)  if the writer finds this organizational technique helpful. 
C)  if the report is very long. 
D)  in every case.

Question 12

Match between columns
                        Premises: To separate the words in a series

Accepted Answer

The Answer of Quotation marks and Period and Semicolon and is...

Question 13

Developing good written communication skills is important only for students who want to work in office or administrative positions in health care.

Accepted Answer

A) True 
 B)False

Question 14

Which is the correct way to punctuate the salutation in a business letter?

Accepted Answer

A)  Dear Mrs. Chen, 
B)  Dear Mrs. Chen; 
C)  Dear Mrs. Chen: 
D)  Dear Mrs. Chen - 
A)  Dear Mrs. Chen, 
B)  Dear Mrs. Chen; 
C)  Dear Mrs. Chen: 
D)  Dear Mrs. Chen -

The main difference between the three block-style business letter formats is:

When should a report contain a well-written conclusion?

What determines the tone of a written document?

When you start the process of writing a report on a health care topic, it is recommended that you start by:

Which of the following words is spelled correctly?

In medical usage, which is the correct way to express the percentage?

If you are in a hurry to get an important letter out and are not sure about how to spell a word, the best thing to do is:

Which sentence is written correctly?

Before the writer begins to write a report, an informal outline should be prepared:

Developing good written communication skills is important only for students who want to work in office or administrative positions in health care.

Which is the correct way to punctuate the salutation in a business letter?

Your Career in Health Care

Health Care Yesterday, Today, and Tomorrow

Ethical and Legal Responsibilities

Medical Terminology

Medical Math

Organization of the Human Body

Structure and Function of the Human Body

Growth and Development

Body Mechanics

Infection Control

Environmental Safety

Lifestyle Management

Professionalism

Professional Development and Lifelong Learning

The Patient As an Individual

The Communication Process

Computers and Technology in Health Care

Documentation and Medical Records

Physical Assessment

Emergency Procedures

Paying for Health Care

Quality Control and Customer Service

Job Leads and the Résumé

Interview Portfolio and Application

Successful Employment Strategies

Filters

Exam 17: Written Communication

The main difference between the three block-style business letter formats is:

When should a report contain a well-written conclusion?

What determines the tone of a written document?

When you start the process of writing a report on a health care topic, it is recommended that you start by:

Which of the following words is spelled correctly?

In medical usage, which is the correct way to express the percentage?

If you are in a hurry to get an important letter out and are not sure about how to spell a word, the best thing to do is:

Which sentence is written correctly?

Before the writer begins to write a report, an informal outline should be prepared:

Developing good written communication skills is important only for students who want to work in office or administrative positions in health care.

Which is the correct way to punctuate the salutation in a business letter?

Your Career in Health Care

Health Care Yesterday, Today, and Tomorrow

Ethical and Legal Responsibilities

Medical Terminology

Medical Math

Organization of the Human Body

Structure and Function of the Human Body

Growth and Development

Body Mechanics

Infection Control

Environmental Safety

Lifestyle Management

Professionalism

Professional Development and Lifelong Learning

The Patient As an Individual

The Communication Process

Computers and Technology in Health Care

Documentation and Medical Records

Physical Assessment

Emergency Procedures

Paying for Health Care

Quality Control and Customer Service

Job Leads and the Résumé

Interview Portfolio and Application

Successful Employment Strategies

Filters