Question 1

So that your needs can better be met in the future,please complete the online survey about your recent flight with Southwest Airlines is an example of ________.

Accepted Answer

A) identifying the message's purpose 
B) spotlighting audience benefits 
C) emphasizing sender benefits 
D) analyzing the task 
A) identifying the message's purpose 
B) spotlighting audience benefits 
C) emphasizing sender benefits 
D) analyzing the task

Question 2

Because jargon can be confusing,it should never be used in business writing.

Accepted Answer

A) True 
 B)False

Question 3

As the communication barrier known asbypassing reveals,meanings are in people rather than in words.

Accepted Answer

A) True 
 B)False

Question 4

You are in charge of preparing a sales brochure and must profile your audience.What question should you ask to profile your primary audience?

Accepted Answer

A) What do I know about this person's education,beliefs,culture,and attitudes? 
B) How much does this person know about the subject? 
C) Should I expect a neutral,positive,or negative response to my message? 
D) You should ask all these questions. 
A) What do I know about this person's education,beliefs,culture,and attitudes? 
B) How much does this person know about the subject? 
C) Should I expect a neutral,positive,or negative response to my message? 
D) You should ask all these questions.

Question 5

You want to use precise,vigorous words to give your readers more information and keep them interested.Which of the following sentences has the best wording?

Accepted Answer

A) Your order will ship next week. 
B) Please get back to me as soon as possible. 
C) Our latest income statement shows a decrease in profits. 
D) The March balance sheet reports a 10 percent decrease in expenses for the first quarter of the fiscal year. 
A) Your order will ship next week. 
B) Please get back to me as soon as possible. 
C) Our latest income statement shows a decrease in profits. 
D) The March balance sheet reports a 10 percent decrease in expenses for the first quarter of the fiscal year.

Question 6

Joe follows up with one of his direct reports by phone after sending an email with instructions for completing a project.During the call,he asks if the receiver has any questions about the e-mail.Joe is attempting to ensure successful communication with ________ .

Accepted Answer

A) feedback 
B) encoding 
C) bypassing 
D) decoding 
A) feedback 
B) encoding 
C) bypassing 
D) decoding

Question 7

As part of the encoding process,the sender of a message must ________.

Accepted Answer

A) select the receiver's preferred communication channel 
B) ask the receiver if he or she understands the message 
C) keep all messages in English for universal understanding 
D) select appropriate words or symbols given the receiver's experiences and culture 
A) select the receiver's preferred communication channel 
B) ask the receiver if he or she understands the message 
C) keep all messages in English for universal understanding 
D) select appropriate words or symbols given the receiver's experiences and culture

Question 8

As a technical support rep,Michael is responding to a customer's question sent to him via e-mail.What should Michael's first task be?

Accepted Answer

A) Print the customer's message. 
B) Determine the purpose of the message he will send as a response. 
C) Start composing his reply. 
D) Conduct any necessary research. 
A) Print the customer's message. 
B) Determine the purpose of the message he will send as a response. 
C) Start composing his reply. 
D) Conduct any necessary research.

Question 9

Putting yourself in your reader's shoes is called ________ .

Accepted Answer

The answer of Putting yourself in your reader's shoes is...

Question 10

Which of the following sentences uses bias-free language?

Accepted Answer

A) Two firemen will collect the toy donations. 
B) Every flight attendant must submit her security clearance card before boarding. 
C) All managers and their wives are invited to Friday's cocktail party. 
D) The servers at Cafe Divine are always professional. 
A) Two firemen will collect the toy donations. 
B) Every flight attendant must submit her security clearance card before boarding. 
C) All managers and their wives are invited to Friday's cocktail party. 
D) The servers at Cafe Divine are always professional.

Question 11

Robert says that he will answer his client's questions "as soon as possible." Robert plans to answer the questions by early next week;his client expects the answers by the end of the day.This misunderstanding results from ________.

Accepted Answer

A) bypassing 
B) differing frames of reference 
C) noise 
D) using the incorrect communication channel 
A) bypassing 
B) differing frames of reference 
C) noise 
D) using the incorrect communication channel

Question 12

E-mail,wikis,and Google docs are examples of digital ________ tools used to complete team writing tasks.

Accepted Answer

The answer of E-mail,wikis,and Google docs are examples of digital...

Question 13

When choosing the best channel for your message,you should consider the importance of the message,the amount and speed of feedback and interactivity required,the necessity of a permanent record,the cost of the channel,the degree of formality desired,the confidentiality and sensitivity of the message,and _________.

Accepted Answer

A) the receiver's preference and level of expertise 
B) the ability of the channel to showcase your technical expertise 
C) your own communication channel preferences 
D) the ability of the channel to make your company look cutting edge 
A) the receiver's preference and level of expertise 
B) the ability of the channel to showcase your technical expertise 
C) your own communication channel preferences 
D) the ability of the channel to make your company look cutting edge

Question 14

Select the most accurate statement about team writing.

Accepted Answer

A) Team writing is especially important for short documents such as memos,letters,and informational briefs. 
B) Because collaboration usually takes longer,team writing is not useful for documents with short deadlines. 
C) ​Members of effective teams are usually eager to implement their recommendations because they are more invested. 
D) Team-written documents and presentations are not standard in most organizations because collaboration has many disadvantages. 
A) Team writing is especially important for short documents such as memos,letters,and informational briefs. 
B) Because collaboration usually takes longer,team writing is not useful for documents with short deadlines. 
C) ​Members of effective teams are usually eager to implement their recommendations because they are more invested. 
D) Team-written documents and presentations are not standard in most organizations because collaboration has many disadvantages.

Question 15

Profiling the audience means anticipating how both primary and secondary audiences will react to a message.

Accepted Answer

A) True 
 B)False

So that your needs can better be met in the future,please complete the online survey about your recent flight with Southwest Airlines is an example of ________.

Because jargon can be confusing,it should never be used in business writing.

As the communication barrier known asbypassing reveals,meanings are in people rather than in words.

You are in charge of preparing a sales brochure and must profile your audience.What question should you ask to profile your primary audience?

You want to use precise,vigorous words to give your readers more information and keep them interested.Which of the following sentences has the best wording?

Joe follows up with one of his direct reports by phone after sending an email with instructions for completing a project.During the call,he asks if the receiver has any questions about the e-mail.Joe is attempting to ensure successful communication with ________ .

As part of the encoding process,the sender of a message must ________.

As a technical support rep,Michael is responding to a customer's question sent to him via e-mail.What should Michael's first task be?

Putting yourself in your reader's shoes is called ________ .

Which of the following sentences uses bias-free language?

Robert says that he will answer his client's questions "as soon as possible." Robert plans to answer the questions by early next week;his client expects the answers by the end of the day.This misunderstanding results from ________.

E-mail,wikis,and Google docs are examples of digital ________ tools used to complete team writing tasks.

Select the most accurate statement about team writing.

Profiling the audience means anticipating how both primary and secondary audiences will react to a message.

Business Communication in the Digital Age

Professionalism: Team, Meeting, Listening, Nonverbal, and Etiquette Skills

Intercultural Communication

Organizing and Writing Business Messages

Revising Business Messages

Electronic Messages and Digital Media

Positive Messages

Negative Messages

Persuasive and Sales Messages

Report and Research Basics

Informal Business Reports

Proposals, Business Plans, and Formal Business Reports

Business Presentations

The Job Search, Résumés, and Cover Letters

Interviewing and Following Up

Filters

Exam 4: Planning Business Messages

So that your needs can better be met in the future,please complete the online survey about your recent flight with Southwest Airlines is an example of ________.

Because jargon can be confusing,it should never be used in business writing.

As the communication barrier known asbypassing reveals,meanings are in people rather than in words.

You are in charge of preparing a sales brochure and must profile your audience.What question should you ask to profile your primary audience?

You want to use precise,vigorous words to give your readers more information and keep them interested.Which of the following sentences has the best wording?

Joe follows up with one of his direct reports by phone after sending an email with instructions for completing a project.During the call,he asks if the receiver has any questions about the e-mail.Joe is attempting to ensure successful communication with ________ .

As part of the encoding process,the sender of a message must ________.

As a technical support rep,Michael is responding to a customer's question sent to him via e-mail.What should Michael's first task be?

Putting yourself in your reader's shoes is called ________ .

Which of the following sentences uses bias-free language?

Robert says that he will answer his client's questions "as soon as possible." Robert plans to answer the questions by early next week;his client expects the answers by the end of the day.This misunderstanding results from ________.

E-mail,wikis,and Google docs are examples of digital ________ tools used to complete team writing tasks.

Select the most accurate statement about team writing.

Profiling the audience means anticipating how both primary and secondary audiences will react to a message.

Business Communication in the Digital Age

Professionalism: Team, Meeting, Listening, Nonverbal, and Etiquette Skills

Intercultural Communication

Organizing and Writing Business Messages

Revising Business Messages

Electronic Messages and Digital Media

Positive Messages

Negative Messages

Persuasive and Sales Messages

Report and Research Basics

Informal Business Reports

Proposals, Business Plans, and Formal Business Reports

Business Presentations

The Job Search, Résumés, and Cover Letters

Interviewing and Following Up

Filters