Question 1

Omar is writing an e-mail message about a new delivery service.In anticipating and profiling the audience,he should ________.

Accepted Answer

A) call or e-mail all members of his audience to learn more about them 
B) realize that he can't write a good message unless he knows exactly who the readers will be 
C) try to get a general idea of who his audience is 
D) ask a competing company about its audience 
A) call or e-mail all members of his audience to learn more about them 
B) realize that he can't write a good message unless he knows exactly who the readers will be 
C) try to get a general idea of who his audience is 
D) ask a competing company about its audience

Question 2

Translating a message from its symbol form into meaning involves ________.

Accepted Answer

The answer of Translating a message from its symbol form...

Question 3

The suggestion to make business messages economicalrefers to​ ________.

Accepted Answer

A) ​presenting ideas clearly but concisely 
B) ​having a definite strategy to fulfill in each message 
C) ​looking at a problem from the perspective of your audience rather than your own 
D) ​saving your organization money 
A) ​presenting ideas clearly but concisely 
B) ​having a definite strategy to fulfill in each message 
C) ​looking at a problem from the perspective of your audience rather than your own 
D) ​saving your organization money

Question 4

Even with communication tools such as e-mail,instant messaging,texting,Twitter,and other interactive media,the nature of communication remains unchanged.

Accepted Answer

A) True 
 B)False

Question 5

You can start lowering your energy expenses immediately is an example of an audience-focused sentence.

Accepted Answer

A) True 
 B)False

Question 6

The primary purposes of most business messages are to inform and to ________ .

Accepted Answer

The answer of The primary purposes of most business messages...

Question 7

Discuss five of the writing techniques​ recommended for adapting a message to your audience and provide an example of each.

Accepted Answer

Student answers will vary but should inc

Question 8

Francis is starting his first full-time job after graduating from college,and he knows that his written messages will help him develop his professional brand.What is the best advice you can give him?

Accepted Answer

A) Avoid sending text messages on the job because doing so will make him look unprofessional. 
B) Strive for an informal,conversational tone in most business messages. 
C) Use texting-style abbreviations such as BTW and slang in his professional messages to be concise and to show that he's up-to-date with technology. 
D) Use high-level diction in most business messages. 
A) Avoid sending text messages on the job because doing so will make him look unprofessional. 
B) Strive for an informal,conversational tone in most business messages. 
C) Use texting-style abbreviations such as BTW and slang in his professional messages to be concise and to show that he's up-to-date with technology. 
D) Use high-level diction in most business messages.

Question 9

Determining whether a message will be transmitted by e-mail or delivered in person is part of ________.

Accepted Answer

A) selecting the appropriate audience for the message 
B) using the correct tone for the message 
C) adapting a message to the audience 
D) selecting an appropriate communication channel for the message 
A) selecting the appropriate audience for the message 
B) using the correct tone for the message 
C) adapting a message to the audience 
D) selecting an appropriate communication channel for the message

Question 10

Collaboration on team-written documents may be necessary for projects that ________.

Accepted Answer

A) ​are big 
B) ​have short deadlines 
C) ​require the expertise or consensus of many people 
D) ​encompass all of these conditions 
A) ​are big 
B) ​have short deadlines 
C) ​require the expertise or consensus of many people 
D) ​encompass all of these conditions

Question 11

The first question to ask yourself when composing a business message is "What channel should I use to send the message?"

Accepted Answer

A) True 
 B)False

Question 12

Which of the following takes place during the first phase of the 3-x-3 writing process?

Accepted Answer

A) Editing to make sure the message is clear,conversational,concise,and readable. 
B) Writing the rough draft. 
C) Gathering any needed information through formal or informal research techniques. 
D) Analyzing the audience and your purpose for writing. 
A) Editing to make sure the message is clear,conversational,concise,and readable. 
B) Writing the rough draft. 
C) Gathering any needed information through formal or informal research techniques. 
D) Analyzing the audience and your purpose for writing.

Question 13

Differences in frames of reference are especially significant when ________.

Accepted Answer

A) working on improving one's listening skills 
B) communicating with people from different cultures 
C) overcoming physical barriers to communication 
D) dealing with conflicting emotions 
A) working on improving one's listening skills 
B) communicating with people from different cultures 
C) overcoming physical barriers to communication 
D) dealing with conflicting emotions

Question 14

Which of the following is the best wording to avoid racial,ethnic,age,and disability bias?

Accepted Answer

A) Hsiao-Nan Yi,a Chinese American,was elected board president. 
B) James O'Keefe,56,will deliver the keynote address at the awards banquet. 
C) AARP membership is open to anyone age 50 or over. 
D) Our new receptionist is confined to a wheelchair. 
A) Hsiao-Nan Yi,a Chinese American,was elected board president. 
B) James O'Keefe,56,will deliver the keynote address at the awards banquet. 
C) AARP membership is open to anyone age 50 or over. 
D) Our new receptionist is confined to a wheelchair.

Question 15

Team-written documents and presentations are standard in most organizations because collaboration produces a better product.

Accepted Answer

A) True 
 B)False

Question 16

A face-to-face conversation is considered a richer medium than a written report or proposal.

Accepted Answer

A) True 
 B)False

Question 17

You want to simplify your language and use short,familiar words that your audience will recognize.Which of the following sentences has the best wording?

Accepted Answer

A) Your remuneration will be commensurate with your results. 
B) Please substantiate that the new color scheme doesn't obfuscate the overall message. 
C) Employees are invited to attend a special luncheon next week. 
D) Your presence at Friday's meeting is compulsory. 
A) Your remuneration will be commensurate with your results. 
B) Please substantiate that the new color scheme doesn't obfuscate the overall message. 
C) Employees are invited to attend a special luncheon next week. 
D) Your presence at Friday's meeting is compulsory.

Question 18

When profiling your audience,what types of questions should you ask about your primary audience? What types of questions should you ask about your secondary audience? List three of each.

Accepted Answer

Student answers will vary but should inc

Question 19

The process of communication begins when the sender has an idea.

Accepted Answer

A) True 
 B)False

Question 20

A company's annual report describes the company's efforts to give back to the community.The primary purpose of this report is to ________;the secondary purpose is to ________.

Accepted Answer

A) inform;promote goodwill 
B) persuade;inform 
C) inform;persuade 
D) promote goodwill;persuade 
A) inform;promote goodwill 
B) persuade;inform 
C) inform;persuade 
D) promote goodwill;persuade

Omar is writing an e-mail message about a new delivery service.In anticipating and profiling the audience,he should ________.

Translating a message from its symbol form into meaning involves ________.

The suggestion to make business messages economicalrefers to ________.

Even with communication tools such as e-mail,instant messaging,texting,Twitter,and other interactive media,the nature of communication remains unchanged.

You can start lowering your energy expenses immediately is an example of an audience-focused sentence.

The primary purposes of most business messages are to inform and to ________ .

Discuss five of the writing techniques recommended for adapting a message to your audience and provide an example of each.

Francis is starting his first full-time job after graduating from college,and he knows that his written messages will help him develop his professional brand.What is the best advice you can give him?

Determining whether a message will be transmitted by e-mail or delivered in person is part of ________.

Collaboration on team-written documents may be necessary for projects that ________.

The first question to ask yourself when composing a business message is "What channel should I use to send the message?"

Which of the following takes place during the first phase of the 3-x-3 writing process?

Differences in frames of reference are especially significant when ________.

Which of the following is the best wording to avoid racial,ethnic,age,and disability bias?

Team-written documents and presentations are standard in most organizations because collaboration produces a better product.

A face-to-face conversation is considered a richer medium than a written report or proposal.

You want to simplify your language and use short,familiar words that your audience will recognize.Which of the following sentences has the best wording?

When profiling your audience,what types of questions should you ask about your primary audience? What types of questions should you ask about your secondary audience? List three of each.

The process of communication begins when the sender has an idea.

A company's annual report describes the company's efforts to give back to the community.The primary purpose of this report is to ;the secondary purpose is to .

Business Communication in the Digital Age

Professionalism: Team, Meeting, Listening, Nonverbal, and Etiquette Skills

Intercultural Communication

Organizing and Writing Business Messages

Revising Business Messages

Electronic Messages and Digital Media

Positive Messages

Negative Messages

Persuasive and Sales Messages

Report and Research Basics

Informal Business Reports

Proposals, Business Plans, and Formal Business Reports

Business Presentations

The Job Search, Résumés, and Cover Letters

Interviewing and Following Up

Filters

Exam 4: Planning Business Messages

Omar is writing an e-mail message about a new delivery service.In anticipating and profiling the audience,he should ________.

Translating a message from its symbol form into meaning involves ________.

The suggestion to make business messages economicalrefers to​ ________.

Even with communication tools such as e-mail,instant messaging,texting,Twitter,and other interactive media,the nature of communication remains unchanged.

You can start lowering your energy expenses immediately is an example of an audience-focused sentence.

The primary purposes of most business messages are to inform and to ________ .

Discuss five of the writing techniques​ recommended for adapting a message to your audience and provide an example of each.

Francis is starting his first full-time job after graduating from college,and he knows that his written messages will help him develop his professional brand.What is the best advice you can give him?

Determining whether a message will be transmitted by e-mail or delivered in person is part of ________.

Collaboration on team-written documents may be necessary for projects that ________.

The first question to ask yourself when composing a business message is "What channel should I use to send the message?"

Which of the following takes place during the first phase of the 3-x-3 writing process?

Differences in frames of reference are especially significant when ________.

Which of the following is the best wording to avoid racial,ethnic,age,and disability bias?

Team-written documents and presentations are standard in most organizations because collaboration produces a better product.

A face-to-face conversation is considered a richer medium than a written report or proposal.

You want to simplify your language and use short,familiar words that your audience will recognize.Which of the following sentences has the best wording?

When profiling your audience,what types of questions should you ask about your primary audience? What types of questions should you ask about your secondary audience? List three of each.

The process of communication begins when the sender has an idea.

A company's annual report describes the company's efforts to give back to the community.The primary purpose of this report is to ________;the secondary purpose is to ________.

Business Communication in the Digital Age

Professionalism: Team, Meeting, Listening, Nonverbal, and Etiquette Skills

Intercultural Communication

Organizing and Writing Business Messages

Revising Business Messages

Electronic Messages and Digital Media

Positive Messages

Negative Messages

Persuasive and Sales Messages

Report and Research Basics

Informal Business Reports

Proposals, Business Plans, and Formal Business Reports

Business Presentations

The Job Search, Résumés, and Cover Letters

Interviewing and Following Up

Filters

The suggestion to make business messages economicalrefers to ________.

Discuss five of the writing techniques recommended for adapting a message to your audience and provide an example of each.

A company's annual report describes the company's efforts to give back to the community.The primary purpose of this report is to ;the secondary purpose is to .