Exam 4: Planning Business Messages

You want your writing to sound positive and courteous.Which of the following sentences has the best choice of wording?

While conducting an orientation session for new employees,Clayton noticed looks of confusion on the faces of some listeners.He then paused and asked his audience,"What questions do you have so far?" Clayton was striving to overcome communication barriers by ________.

As her supervisor explains a new procedure,Rachel nods her head.Rachel's response is an example of ________.

Which sentence best illustrates the "you" view?

Every message you write should begin with the notion that your audience is thinking What's in it for me?(WIIFM)

One advantage of writing collaboratively is that team members learn more about the organization's values and procedures.

List the three steps of the 3-x-3 writing process and briefly describe what occurs during each phase.

________ is the process of creating a message that suits your audience.

Team writing is especially important for documents that require the expertise or consensus of many people.

Choose the most effective way to revise the following sentence for positive emphasis: Students cannot park in Lot C until August 25.​

The process of converting an idea into words or gestures that will convey meaning is called ________ .

Which of the following is not an effective tool for most collaborative writing tasks?​

Jorge is working on a sales brochure to promote a new product.Which of the following will Jorge do during the third phase of the writing process?

Kendra is part of a team that will be preparing a presentation to the board of directors about a new product idea.What will her team likely do the first time they meet?

The Track Changes option,used for suggesting specific editing changes to team members,is located in the ________ tab of MS Word.​

Anthony is part of a virtual team collaborating on a written proposal.Which of the following collaboration tools can help his team work together on this shared document?

Valuing length over clarity leads to conciseness in writing.

A letter is an effective channel for an internal written message requiring formality or sensitivity.

One consideration to make in selecting the channel for a message is the necessity of a permanent record.

Which of the following sentences uses conversational,middle-level diction?