Question 1

The 3-x-3 writing process does not apply to presentations since they are delivered verbally.

Accepted Answer

A) True 
 B)False

Question 2

As her supervisor explains a new procedure,Lisa paraphrases the steps back to him over the phone.Lisa's response is an example of ________.

Accepted Answer

A) verbal feedback 
B) noise 
C) evaluation 
D) nonverbal feedback 
A) verbal feedback 
B) noise 
C) evaluation 
D) nonverbal feedback

Question 3

The best feedback to a message is descriptive rather than evaluative.

Accepted Answer

A) True 
 B)False

Question 4

________ describes technical or specialized terms used within a particular field such as insurance,law,or medicine.

Accepted Answer

The answer of ________ describes technical or specialized terms used...

Question 5

Which of the following statements about the 3-x-3 writing process is most accurate?

Accepted Answer

A) Experienced writers usually spend the most time on the third phase of the writing process. 
B) The steps of the writing process must always be followed in order. 
C) The 3-x-3 writing process is useful only for longer,more complex documents. 
D) The writer decides whether a document achieves its purpose in the first phase of the writing process. 
A) Experienced writers usually spend the most time on the third phase of the writing process. 
B) The steps of the writing process must always be followed in order. 
C) The 3-x-3 writing process is useful only for longer,more complex documents. 
D) The writer decides whether a document achieves its purpose in the first phase of the writing process.

Question 6

Robert is gathering data for a business proposal he is writing.Robert is in the first phase of the writing process.

Accepted Answer

A) True 
 B)False

Question 7

Business communicators should generally spend the most time on the prewriting phase of the 3-x-3 writing process.

Accepted Answer

A) True 
 B)False

Question 8

Because of budget cutbacks,you must lay off your receptionist.What is the best way for you to deliver this message?

Accepted Answer

A) Send her an e-mail message. 
B) Send her a brief text message. 
C) Meet with her in a face-to-face conversation. 
D) Leave her a voice mail message. 
A) Send her an e-mail message. 
B) Send her a brief text message. 
C) Meet with her in a face-to-face conversation. 
D) Leave her a voice mail message.

Question 9

Business writers should spend most of their time ________ ,which is the third phase of the writing process.

Accepted Answer

The answer of Business writers should spend most of their...

Question 10

Business writing should be purposeful,economical,and ___________ oriented.

Accepted Answer

The answer of Business writing should be purposeful,economical,and ___________ oriented....

Question 11

You and your boss come from very different educational and professional backgrounds.You are most likely to experience communication barriers due to differing frames of reference.

Accepted Answer

A) True 
 B)False

Question 12

Encoding is the process of translating a message from its symbol form into meaning.

Accepted Answer

A) True 
 B)False

Question 13

If you send a message to your supervisor and she forwards it to the vice president,the vice president would be considered ________.

Accepted Answer

A) your primary audience 
B) your secondary audience 
C) your formal audience 
D) your informal audience 
A) your primary audience 
B) your secondary audience 
C) your formal audience 
D) your informal audience

Question 14

You are talking with the president of your company about a possible merger.After she finishes speaking,you respond,"If I understand you correctly,your recommendation is that we go through with the merger." You are providing what type of feedback?

Accepted Answer

A) evaluative 
B) descriptive 
C) judgmental 
D) agreement 
A) evaluative 
B) descriptive 
C) judgmental 
D) agreement

Question 15

The medium over which a message is transmitted,such as e-mail,phone,spoken word,or social media,is called the ________.

Accepted Answer

The answer of The medium over which a message is...

Question 16

You will be pleased to know that your application has been approved,which emphasizes second-person pronouns,is an example of the ________ view.

Accepted Answer

The answer of You will be pleased to know that...

Question 17

As long as a message is transmitted from the sender to the receiver,successful communication has taken place.

Accepted Answer

A) True 
 B)False

Question 18

Jeanette is offended when she notices that only masculine pronouns are used in the company's human resources manual.This decoding problem is a result of ________.

Accepted Answer

A) a closed communication climate 
B) bypassing 
C) an external disruption 
D) a semantic obstacle 
A) a closed communication climate 
B) bypassing 
C) an external disruption 
D) a semantic obstacle

Question 19

Hannah posts her résumé on the websites of several companies.Unfortunately,it is poorly formatted and contains several spelling and grammar errors.What kind of communication barrier may this cause?

Accepted Answer

A) Bypassing 
B) Differing frames of reference 
C) Emotional distraction 
D) Physical distraction 
A) Bypassing 
B) Differing frames of reference 
C) Emotional distraction 
D) Physical distraction

Question 20

Which of the following elemen​ts of a collaborative document should you consider commenting on in an effort to edit without making enemies?

Accepted Answer

A) Tone​ 
B) ​Purpose 
C) ​Organization 
D) ​All of the above 
A) Tone​ 
B) ​Purpose 
C) ​Organization 
D) ​All of the above

The 3-x-3 writing process does not apply to presentations since they are delivered verbally.

As her supervisor explains a new procedure,Lisa paraphrases the steps back to him over the phone.Lisa's response is an example of ________.

The best feedback to a message is descriptive rather than evaluative.

________ describes technical or specialized terms used within a particular field such as insurance,law,or medicine.

Which of the following statements about the 3-x-3 writing process is most accurate?

Robert is gathering data for a business proposal he is writing.Robert is in the first phase of the writing process.

Business communicators should generally spend the most time on the prewriting phase of the 3-x-3 writing process.

Because of budget cutbacks,you must lay off your receptionist.What is the best way for you to deliver this message?

Business writers should spend most of their time ________ ,which is the third phase of the writing process.

Business writing should be purposeful,economical,and ___________ oriented.

You and your boss come from very different educational and professional backgrounds.You are most likely to experience communication barriers due to differing frames of reference.

Encoding is the process of translating a message from its symbol form into meaning.

If you send a message to your supervisor and she forwards it to the vice president,the vice president would be considered ________.

You are talking with the president of your company about a possible merger.After she finishes speaking,you respond,"If I understand you correctly,your recommendation is that we go through with the merger." You are providing what type of feedback?

The medium over which a message is transmitted,such as e-mail,phone,spoken word,or social media,is called the ________.

You will be pleased to know that your application has been approved,which emphasizes second-person pronouns,is an example of the ________ view.

As long as a message is transmitted from the sender to the receiver,successful communication has taken place.

Jeanette is offended when she notices that only masculine pronouns are used in the company's human resources manual.This decoding problem is a result of ________.

Hannah posts her résumé on the websites of several companies.Unfortunately,it is poorly formatted and contains several spelling and grammar errors.What kind of communication barrier may this cause?

Which of the following elements of a collaborative document should you consider commenting on in an effort to edit without making enemies?

Business Communication in the Digital Age

Professionalism: Team, Meeting, Listening, Nonverbal, and Etiquette Skills

Intercultural Communication

Organizing and Writing Business Messages

Revising Business Messages

Electronic Messages and Digital Media

Positive Messages

Negative Messages

Persuasive and Sales Messages

Report and Research Basics

Informal Business Reports

Proposals, Business Plans, and Formal Business Reports

Business Presentations

The Job Search, Résumés, and Cover Letters

Interviewing and Following Up

Filters

Exam 4: Planning Business Messages

The 3-x-3 writing process does not apply to presentations since they are delivered verbally.

As her supervisor explains a new procedure,Lisa paraphrases the steps back to him over the phone.Lisa's response is an example of ________.

The best feedback to a message is descriptive rather than evaluative.

________ describes technical or specialized terms used within a particular field such as insurance,law,or medicine.

Which of the following statements about the 3-x-3 writing process is most accurate?

Robert is gathering data for a business proposal he is writing.Robert is in the first phase of the writing process.

Business communicators should generally spend the most time on the prewriting phase of the 3-x-3 writing process.

Because of budget cutbacks,you must lay off your receptionist.What is the best way for you to deliver this message?

Business writers should spend most of their time ________ ,which is the third phase of the writing process.

Business writing should be purposeful,economical,and ___________ oriented.

You and your boss come from very different educational and professional backgrounds.You are most likely to experience communication barriers due to differing frames of reference.

Encoding is the process of translating a message from its symbol form into meaning.

If you send a message to your supervisor and she forwards it to the vice president,the vice president would be considered ________.

You are talking with the president of your company about a possible merger.After she finishes speaking,you respond,"If I understand you correctly,your recommendation is that we go through with the merger." You are providing what type of feedback?

The medium over which a message is transmitted,such as e-mail,phone,spoken word,or social media,is called the ________.

You will be pleased to know that your application has been approved,which emphasizes second-person pronouns,is an example of the ________ view.

As long as a message is transmitted from the sender to the receiver,successful communication has taken place.

Jeanette is offended when she notices that only masculine pronouns are used in the company's human resources manual.This decoding problem is a result of ________.

Hannah posts her résumé on the websites of several companies.Unfortunately,it is poorly formatted and contains several spelling and grammar errors.What kind of communication barrier may this cause?

Which of the following elemen​ts of a collaborative document should you consider commenting on in an effort to edit without making enemies?

Business Communication in the Digital Age

Professionalism: Team, Meeting, Listening, Nonverbal, and Etiquette Skills

Intercultural Communication

Organizing and Writing Business Messages

Revising Business Messages

Electronic Messages and Digital Media

Positive Messages

Negative Messages

Persuasive and Sales Messages

Report and Research Basics

Informal Business Reports

Proposals, Business Plans, and Formal Business Reports

Business Presentations

The Job Search, Résumés, and Cover Letters

Interviewing and Following Up

Filters

Which of the following elements of a collaborative document should you consider commenting on in an effort to edit without making enemies?