Question 1

The use of strikebreakers did not become a common management tactic used in labor disputes until the 1980s.

Accepted Answer

A) True 
 B)False

Question 2

Kylie works for a company in which a union is recognized as the bargaining agent for the workers who perform her type of job. However, under the arrangements at her company, Kylie is not required to join the union, nor is she required to pay any fees or dues to the union. Kylie works under an agency shop agreement.

Accepted Answer

A) True 
 B)False

Question 3

Samuel Gompers believed that collective bargaining was likely to be an ineffective way for unions to achieve their objectives.

Accepted Answer

A) True 
 B)False

Question 4

Dr. Qiang, a professor at a local university, has been working with union leaders and management at Fairlawn Corporation to help the two sides resolve differences over desired wage levels for a new contract. First, he met with each side privately to determine any common ground for agreement. For the past week, he has worked with representatives from each side to promote communication and compromise at the bargaining table. Dr. Qiang is a(n)

Accepted Answer

A)  arbitrator. 
B)  mediator. 
C)  fact finder. 
D)  shop steward. 
A)  arbitrator. 
B)  mediator. 
C)  fact finder. 
D)  shop steward.

Question 5

A(n) ________ is a court order directing someone to do something or to refrain from doing something.

Accepted Answer

A)  restrictive covenant 
B)  injunction 
C)  judicial encyclical 
D)  declaratory judgment 
A)  restrictive covenant 
B)  injunction 
C)  judicial encyclical 
D)  declaratory judgment

Question 6

Once a union is certified to represent a group of workers, decertification is not a consideration or future possibility.

Accepted Answer

A) True 
 B)False

Question 7

The steps Ima, Boyd and their fellow workers must take to get the union legally recognized as the authorized bargaining agent are parts of the ________ process.

Accepted Answer

A)  accreditation 
B)  arbitration 
C)  certification 
D)  collective bargaining 
A)  accreditation 
B)  arbitration 
C)  certification 
D)  collective bargaining

Question 8

For 20 years, the CIO was a major rival of the AFL in the contest for leadership of the labor movement.

Accepted Answer

A) True 
 B)False

Question 9

Which of the following statements about sexual harassment is most accurate?

Accepted Answer

A)  Only men can be charged with sexual harassment. 
B)  Sexual harassment cannot be proven unless the employee's submission to such conduct was made explicitly a term of employment or was used to influence the results of the employee's performance appraisal. 
C)  One flaw with the current laws concerning sexual harassment is that they do not take into account the possibility of same-sex harassment. 
D)  In evaluating charges of sexual harassment, the courts place a great deal of emphasis on whether the behavior was unwelcome. 
A)  Only men can be charged with sexual harassment. 
B)  Sexual harassment cannot be proven unless the employee's submission to such conduct was made explicitly a term of employment or was used to influence the results of the employee's performance appraisal. 
C)  One flaw with the current laws concerning sexual harassment is that they do not take into account the possibility of same-sex harassment. 
D)  In evaluating charges of sexual harassment, the courts place a great deal of emphasis on whether the behavior was unwelcome.

Question 10

JetStream Airlines implemented a program to curb workplace violence before it occurs. Under this program, the employees of JetStream can expect to

Accepted Answer

A)  share in any profits their airline earns. 
B)  get paid extended leave if they become especially and visibly angry at work. 
C)  see much more use of contingent workers. 
D)  take part in focus groups to share their ideas about workplace violence prevention. 
A)  share in any profits their airline earns. 
B)  get paid extended leave if they become especially and visibly angry at work. 
C)  see much more use of contingent workers. 
D)  take part in focus groups to share their ideas about workplace violence prevention.

Question 11

The ________ Act established the National Labor Relations Board.

Accepted Answer

A)  Wagner 
B)  Taft-Hartley 
C)  Norris-LaGuardia 
D)  Fair Labor Standards 
A)  Wagner 
B)  Taft-Hartley 
C)  Norris-LaGuardia 
D)  Fair Labor Standards

Question 12

Which of the following is an effective way to deal with the growing threat of workplace violence?

Accepted Answer

A)  Ignore it, as the amount of workplace violence has actually decreased substantially. 
B)  Hire proactive managers. 
C)  Ask employees that are experiencing threats or harassment to take paid leave. 
D)  Avoid disciplining employees who are not performing up to par since they will learn on the job and their performance will improve over time. 
A)  Ignore it, as the amount of workplace violence has actually decreased substantially. 
B)  Hire proactive managers. 
C)  Ask employees that are experiencing threats or harassment to take paid leave. 
D)  Avoid disciplining employees who are not performing up to par since they will learn on the job and their performance will improve over time.

Question 13

The ability of unions to achieve key goals in the future will depend on their ability to

Accepted Answer

A)  reestablish their base of strength in the manufacturing sector. 
B)  find ways to cooperate with management in training workers and redesigning jobs. 
C)  repeal the Wagner Act and the Norris-LaGuardia Act in order to eliminate restrictions on union tactics. 
D)  return to the confrontational tactics used successfully in the 1930s when unions grew rapidly. 
A)  reestablish their base of strength in the manufacturing sector. 
B)  find ways to cooperate with management in training workers and redesigning jobs. 
C)  repeal the Wagner Act and the Norris-LaGuardia Act in order to eliminate restrictions on union tactics. 
D)  return to the confrontational tactics used successfully in the 1930s when unions grew rapidly.

Question 14

Today, over 60% of all companies require some type of drug testing.

Accepted Answer

A) True 
 B)False

Question 15

Small businesses have found that child care programs

Accepted Answer

A)  are too expensive to offer, which puts them at a serious disadvantage when competing against larger firms to attract the best workers. 
B)  can be offered in creative ways that enable the firm to offer an attractive benefit to workers with young children. 
C)  are less necessary now than they were before the federal government expanded its child care programs. 
D)  are not very expensive, but tend to be more trouble than they are worth. 
A)  are too expensive to offer, which puts them at a serious disadvantage when competing against larger firms to attract the best workers. 
B)  can be offered in creative ways that enable the firm to offer an attractive benefit to workers with young children. 
C)  are less necessary now than they were before the federal government expanded its child care programs. 
D)  are not very expensive, but tend to be more trouble than they are worth.

Question 16

The key difference between an agency shop agreement and an open shop agreement is that in an agency shop

Accepted Answer

A)  workers must join the union within a stipulated time period (usually 30, 60, or 90 days) in order to keep their jobs, but in an open shop the workers are not required to join the union. 
B)  the union is restricted to a limited number of employees who perform specific types of jobs, but in an open shop membership in the union is available to all workers. 
C)  workers who do not join the union must pay a fee or regular dues, while in an open shop workers who choose not to join the union do not have to pay any union fees or dues. 
D)  workers must agree not to join a union in order to keep their jobs while in an open shop workers are free to join a union if they wish, but they are not required to do so. 
A)  workers must join the union within a stipulated time period (usually 30, 60, or 90 days) in order to keep their jobs, but in an open shop the workers are not required to join the union. 
B)  the union is restricted to a limited number of employees who perform specific types of jobs, but in an open shop membership in the union is available to all workers. 
C)  workers who do not join the union must pay a fee or regular dues, while in an open shop workers who choose not to join the union do not have to pay any union fees or dues. 
D)  workers must agree not to join a union in order to keep their jobs while in an open shop workers are free to join a union if they wish, but they are not required to do so.

Question 17

The lockout is the most common tactic used by management today to deal with labor management disputes.

Accepted Answer

A) True 
 B)False

Question 18

Bathtub Brewing Company and the AFL-CIO are in an eight-month-long labor dispute. The AFL-CIO has called on its membership and the general public to refuse to purchase Bathtub Brewing products. The AFL-CIO is calling for a

Accepted Answer

A)  general boycott. 
B)  secondary boycott. 
C)  primary boycott. 
D)  public boycott. 
A)  general boycott. 
B)  secondary boycott. 
C)  primary boycott. 
D)  public boycott.

Question 19

The ________ was set up as a federation of many separate craft unions.

Accepted Answer

A)  Knights of Labor (KoL) 
B)  Congress of Industrial Organizations (CIO) 
C)  League of Unions (LoU) 
D)  American Federation of Labor (AFL) 
A)  Knights of Labor (KoL) 
B)  Congress of Industrial Organizations (CIO) 
C)  League of Unions (LoU) 
D)  American Federation of Labor (AFL)

Question 20

A(n) ________ is an employee organization that represents workers in employee-management bargaining over job-related issues.

Accepted Answer

A)  trades guild 
B)  union 
C)  ESOP 
D)  cross-functional team 
A)  trades guild 
B)  union 
C)  ESOP 
D)  cross-functional team

Exam 12: Dealing With Employeemanagement Issues

The use of strikebreakers did not become a common management tactic used in labor disputes until the 1980s.

Samuel Gompers believed that collective bargaining was likely to be an ineffective way for unions to achieve their objectives.

A(n) ________ is a court order directing someone to do something or to refrain from doing something.

Once a union is certified to represent a group of workers, decertification is not a consideration or future possibility.

The steps Ima, Boyd and their fellow workers must take to get the union legally recognized as the authorized bargaining agent are parts of the ________ process.

For 20 years, the CIO was a major rival of the AFL in the contest for leadership of the labor movement.

Which of the following statements about sexual harassment is most accurate?

JetStream Airlines implemented a program to curb workplace violence before it occurs. Under this program, the employees of JetStream can expect to

The ________ Act established the National Labor Relations Board.

Which of the following is an effective way to deal with the growing threat of workplace violence?

The ability of unions to achieve key goals in the future will depend on their ability to

Today, over 60% of all companies require some type of drug testing.

Small businesses have found that child care programs

The key difference between an agency shop agreement and an open shop agreement is that in an agency shop

The lockout is the most common tactic used by management today to deal with labor management disputes.

Bathtub Brewing Company and the AFL-CIO are in an eight-month-long labor dispute. The AFL-CIO has called on its membership and the general public to refuse to purchase Bathtub Brewing products. The AFL-CIO is calling for a

The ________ was set up as a federation of many separate craft unions.

A(n) ________ is an employee organization that represents workers in employee-management bargaining over job-related issues.

Taking Risks and Making Profits Within the Dynamic Business Environment

Understanding Economics and How It Affects Business

Doing Business in Global Markets

Demanding Ethical and Socially Responsible Behavior

How to Form a Business

Entrepreneurship and Starting a Small Business

Management and Leadership

Structuring Organizations for Todays Challenges

Production and Operations Management

Motivating Employees

Human Resource Management: Finding and Keeping the Best Employees

Marketing: Helping Buyers Buy

Developing and Pricing Goods and Services

Distributing Products

Using Effective Promotions

Understanding Accounting and Financial Information

Financial Management

Using Securities Markets for Financing and Investing Opportunities

Money, Financial Institutions, and the Federal Reserve

Appendix: Working Within the Legal Environment

Appendix: Using Technology to Manage Information

Appendix: Managing Risk

Appendix: Managing Personal Finances

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