Exam 14: Supply Chain Management

The vice president of logistics for a salty-snack food manufacturer applied activity-based costing to convenience stores and found it a very cost-effective technique for making sure that the right products were on the shelves when consumers wanted them.In other words,he used _____ integration to make more effective operational decisions.

Walmart,Inc.has selected nine Bell Buckle products from two of the Company's award-winning brands for placement in its Dallas regional division stores.Because Walmart is the leader,Bell Buckle and its distributors are the follower,and each knows its role(s),this is an example of _____ within a channel.

Of the eight critical business processes on which supply chain managers must focus,which process allows companies to prioritize their marketing focus on different customer groups according to each group's long-term value to the company or the supply chain?

In which type of supply chain management strategy is postponement a common occurrence?

By working closely with its suppliers and listening to its customers,Target has improved the service encounter to a level that was not thought possible in mass retailing.This is an example of which of the eight critical processes performed by supply managers?

Whirlpool and Lowe's Every week,Whirlpool and Lowe's have an on-line conference call to discuss what appliances are selling in the stores,and what capacity Whirlpool has to make product.Often,the discussion revolves around a particular model that is selling at a higher than expected rate in Lowe's.This often results in Whirlpool quickly flexing its supply chain to make more of the high-selling product and delivering it to Lowe's customers.However,sometimes the answer is that Whirlpool and/or its suppliers do not have the capacity to make more of the product in question.It then becomes a question of demand shaping for Lowe's.What promotions,in-store displays,sales incentives,etc.can Lowe's implement to shift demand from the capacity-constrained model to one that the supply chain has more capacity to deliver? In this way,Lowe's,Whirlpool,and their suppliers manage supply and also demand. -Refer to Whirlpool and Lowe's.Which business process are Whirlpool and Lowe's using when they work together to align supply and demand throughout the supply chain?

Supply chain management is completely producer-driven.

Because supply chain management is concerned with the performance of all firms in the system simultaneously,any performance measurement system used to evaluate a supply chain must address both the chain itself and all of the processes and firms that added together compose it.One method used is called the:

Which supply chain strategy focuses primarily on the ability of the firm to fulfill customer demand,even if this means somewhat higher costs?

A manufacturer's or supplier's use of an independent third party to manage an entire function of the logistics system,such as transportation,warehousing,or order processing,is called:

Kautex-Unipart is an automotive component manufacturer based in the UK.It supplies BMW's Mini car production line with fuel tanks.This contract with BMW has benefited the company as it now has up to six days' visibility of orders,which increases flexibility in how to use its resources.The Balanced Scorecard Approach indicates that the component manufacturer has improved its _____ metrics.

Returns average about _____ percent of sales in most cases.

What is the customer service management process? List five activities that are a part of this process.

Manufacturers who require suppliers to meet certain environmental standards are implementing green supply chain management.

Which of the following is a key principle of supply chain management that means multiple firms work together to perform tasks as a single unified system,rather than as several individual companies acting in isolation?

Which of the following technology is an automatic identification method that works with scanned bar codes to identify products?

All of the following are benefits of supply chain management EXCEPT:

Which type of integration implies the performance assessment of the supply chain should be taken as a whole while also holding each member of the supply chain accountable for meeting its own goals?

Facilitators of integration are practices or processes that help supply chain companies integrate.Name and briefly describe two related and commonly considered facilitators.

_____ integration is a competency that enables firms to offer long-lasting,distinctive,value-added offerings to those customers who represent the greatest value to the firm or supply chain.