Exam 5: Managing for Business Success

_____ planning means identifying those aspects of a business that are most likely to be adversely affected by change.

You'd be more likely to find a _____ span of control at a nonprofit call center than at a hospital emergency room.

Given its size, GM is not likely to reorganize as a functional organization.

Some technologies, including voice mail and e-mail, have actually _____ work loads.

A manager who's adopted a "hands-off" approach and provides relatively little direction to subordinates, is practicing a _____ leadership style.

A SWOT analysis begins by examining _____ factors that could influence a company in either a positive or negative way.

When Starbucks' profits fell by 77% in 2009, Howard Schultz attributed this drop in profits to:

The ability to get along well with and motivate other people depends on _____ skills and is vital at any level of management.

Describe the laissez-faire leadership style.

After a manager has compared actual performance with standards, the next step is to:

Explain contingency planning.

Research has shown that, because car buyers' tastes vary from state to state, GM should organize its U.S.operations geographically.

Which of the following leadership styles typifies an approach to directing and motivating people?

Wendy's public?relations team responded quickly to counteract the effects of bad publicity when a diner claimed that she'd found a fingertip in a bowl of chili.

Managers engage in the organizing function when they allocate resources to carry out a company's plans.

When Sam noted that the amount of electricity used in the factory was 20 percent higher than expected for the year, he was involved in _____.

In a large organization, which type of manager supervises day-to-day operations?

Transactional leaders exercise authority based on their rank in an organization and focus their attention on identifying mistakes.