Exam 5: Managing for Business Success

What's the difference between centralized and decentralized decision making?

Scenario-Based Department heads at St.Claire Machine Works, a $5?million metal fabricating company with operations in four states, are meeting to determine both the management responsibilities that they share in common and those that differ according to different functions.They all set goals, allocate resources, motivate employees, and compare results with original goals.Marketing oversees sales and advertising, while production handles purchasing, engineering, and fabrication.Finance oversees accounting, raising capital, and paying/collecting bills. -Each department _____ its work.

Improving the customer-satisfaction score on dependability is characterized as a(n) _____ goal.

The toughest part of the problem?solving process is selecting the best option

Under its matrix structure, Nike creates product teams made up of designers, marketers, and other specialists to design new products.

To educate new employees, orientation trainers at Valparaiso Communications use an organization chart in which horizontal connecting lines show the firm's chain of demand.

A manager who mentors and develops subordinates, providing them with challenging opportunities and working one-on-one to help them meet their professional needs, is practicing a _____ leadership style.

More involved in day-to-day operations than in planning, _____ supervise employees and coordinate their activities to ensure consistent companywide work.

To control operations, managers measure the actual results and compare them with the results that were laid out in the original plan.

A(n) _____ chart is a diagram or visual representation delineating the interrelationships of positions within an organization.

What value does an organization chart have in a business?

Setting standards by which performance will be measured is part of the transformational process.

The first step to take in the control process is to:

Under a _____ structure, employees from various functional areas form teams to combine their skills in working on a specific project.

The toughest part of the problem?solving process is _____.

An organization chart is a diagram or visual representation delineating the interrelationships of positions within an organization.

In commenting on his company's responsibility for a massive oil spill in the Gulf of Mexico, Tony Hayward (CEO of BP) stated: "There's no one who wants this over more than I do.I would like my life back." This is an example of:

On the first day of orientation at her new job, Janyce Reynolds learned that she could learn a lot about the firm's reporting and authority relationships by looking at its _____.

Some companies prefer a customer division structure because it allows them to perform operations and customer service more efficiently.

An organization needs ____ because they create more efficiency and effectiveness.