Exam 8: Supplier Quality Management

A _____ program is the formal process of verifying, usually through an intensive cross-functional on-site audit, that a supplier's processes and methods actually produce consistent and conforming quality.

_____ occur before the product or service is provided to the customer.

One of the primary causes of nonconforming supplier quality involves inconsistent communication and the resultant misunderstanding of specifications, expectations, and requirements between supply chain members.

_____ is the most basic and important tenet of the MBNQA criteria.

Which of the following is not an example of an internal failure cost?

Which of the following is not one of Deming's 14 points?

_____ represents the ability to meet or exceed current and future customer (i.e., buyer and eventually end customer) expectations or requirements within critical performance areas on a consistent basis.

Which of the following is false concerning Deming's philosophy on numerical quotas and measurement by objective?

All of the following are factors that influence how much attention supply management should commit to managing supplier quality except _____.

ISO 9001 follows a product-based approach to quality management that stresses planning, acting, analyzing results, and making improvements.

Which of the following is not one of the benefits to the buyer of a supplier achieving ISO 9001 registration?

Which of the following is false concerning Deming's philosophy on fear in the workplace?

Reliance on a firm's suppliers for raw materials, components, subassemblies, and even finished products is steadily decreasing.

In the _____, there is an intense focus on identifying and eliminating common causes of waste that add cost, time, and effort to the product or service while not adding value to the customer.

According to Genichi Taguchi, any deviation from a target value carries with it some level of opportunity loss due to scrap, rework, and customer dissatisfaction.

_____ means continuous improvement and must be built into every single process in the organization.

Which of the following is not one of the expectations that suppliers have in a typical supply chain relationship?

_____ include the direct, out-of-pocket costs of measuring quality, specifically checking for possible defects.

The _____ process capability index does not adequately account for situations where the process is not closely centered on the nominal specification target value.

Most product or service specifications provided to suppliers tend to be precise and succinct.