Question 1

Suppliers that earn ISO 9001 registration typically demonstrate lower levels of quality than those suppliers that are not registered.

Accepted Answer

A) True 
 B)False  False

Question 2

To remain current registration, ISO 9001 registration must be accomplished every _____.

Accepted Answer

A) 10 years 
B) 5 years 
C) 2 years 
D) 3 years 
E) There is no expiration date for ISO 9001 registration. 
A) 10 years 
B) 5 years 
C) 2 years 
D) 3 years 
E) There is no expiration date for ISO 9001 registration. D

Question 3

An emphasis on finished product rather than process demands that a supplier provide evidence of its process capability to the buyer on an ongoing, regular basis.

Accepted Answer

A) True 
 B)False  False

Question 4

_____ are those costs incurred when production processes are designed or modified to prevent defects from occurring in the first place.

Accepted Answer

A) Appraisal costs 
B) Internal failure costs 
C) External failure costs 
D) Prevention costs 
E) Six Sigma costs 
A) Appraisal costs 
B) Internal failure costs 
C) External failure costs 
D) Prevention costs 
E) Six Sigma costs

Question 5

The extensive use of corrective action requests supports prevention of nonconforming defects.

Accepted Answer

A) True 
 B)False

Question 6

A _____ is designed to provide information about the performance of the process under stable operating conditions, that is, when no special causes of variation are present.

Accepted Answer

A) make-buy analysis 
B) process capability study 
C) price analysis 
D) cost analysis 
E) Six Sigma project 
A) make-buy analysis 
B) process capability study 
C) price analysis 
D) cost analysis 
E) Six Sigma project

Question 7

A comprehensive supplier quality manual does not need to describe the supplier selection and evaluation processes.

Accepted Answer

A) True 
 B)False

Question 8

Which of the following is not one of the unique features of Deming's philosophy?

Accepted Answer

A) Variation is the primary source of quality nonconformance. 
B) Although quality is everyone's responsibility, senior management has the ultimate responsibility for quality improvement. 
C) Intrinsic motivation is more powerful than extrinsic motivation. 
D) Interacting parts of a system must be treated individually, not as a whole. 
E) Predictions must be grounded in theory that helps to understand cause-and-effect relationships. 
A) Variation is the primary source of quality nonconformance. 
B) Although quality is everyone's responsibility, senior management has the ultimate responsibility for quality improvement. 
C) Intrinsic motivation is more powerful than extrinsic motivation. 
D) Interacting parts of a system must be treated individually, not as a whole. 
E) Predictions must be grounded in theory that helps to understand cause-and-effect relationships.

Question 9

The performance appraisal systems in most organizations create real barriers to pride in workmanship as they promote competitive behavior and quantity of work over quality.

Accepted Answer

A) True 
 B)False

Question 10

The _____ the proportion of the final product that suppliers provide, the _____ the impact they will have on overall product cost and quality.

Accepted Answer

A) smaller….greater 
B) larger….lesser 
C) smaller….more significant 
D) larger….greater 
E) There is no definitive relationship between proportion of final product provided by suppliers and impact on overall product cost and quality. 
A) smaller….greater 
B) larger….lesser 
C) smaller….more significant 
D) larger….greater 
E) There is no definitive relationship between proportion of final product provided by suppliers and impact on overall product cost and quality.

Question 11

The Cpk value is always larger than the Cp index.

Accepted Answer

A) True 
 B)False

Question 12

The focal point of the Deming philosophy is that the entire organization should be focused on satisfying customer needs, whether the customer is internal or external.

Accepted Answer

A) True 
 B)False

Question 13

Buyers should focus only on a supplier's physical output (the end result), never on the supporting inputs, systems, and processes that created that output.

Accepted Answer

A) True 
 B)False

Question 14

Quality is only for manufacturing.

Accepted Answer

A) True 
 B)False

Question 15

It is far less expensive and more efficient in the long run to avoid generating the defect in the first place than it is to inspect for it once it is created.

Accepted Answer

A) True 
 B)False

Question 16

Within its supply chains, supply management does not merely buy parts or services from suppliers - it buys (and sometimes must help manage and improve) current and anticipated supplier capabilities that will result in quality products and services.

Accepted Answer

A) True 
 B)False

Question 17

An effective supplier quality manual will contain all of the following except _____.

Accepted Answer

A) documentation control 
B) testing and acceptance procedures 
C) metrics and measurement protocols 
D) basic responsibilities of both the buyer and the supplier 
E) approved accounting expenses 
A) documentation control 
B) testing and acceptance procedures 
C) metrics and measurement protocols 
D) basic responsibilities of both the buyer and the supplier 
E) approved accounting expenses

Question 18

_____ is the avoidance of nonconformance in products and services by not allowing errors or defects to occur in the first place.

Accepted Answer

A) Detection 
B) Inspection 
C) Prevention 
D) The hidden factory 
E) Optimization 
A) Detection 
B) Inspection 
C) Prevention 
D) The hidden factory 
E) Optimization

Question 19

In ISO 9001, (the) _____ consists of a quality manual, related procedures, and work instructions.

Accepted Answer

A) third-party registration 
B) quality management system 
C) environmental management system 
D) supplier certification 
E) All of these answers. 
A) third-party registration 
B) quality management system 
C) environmental management system 
D) supplier certification 
E) All of these answers.

Question 20

_____ are incurred following production or after the customer takes possession.

Accepted Answer

A) Inspection costs 
B) Appraisal costs 
C) Internal failure costs 
D) Prevention costs 
E) External failure costs 
A) Inspection costs 
B) Appraisal costs 
C) Internal failure costs 
D) Prevention costs 
E) External failure costs

Suppliers that earn ISO 9001 registration typically demonstrate lower levels of quality than those suppliers that are not registered.

To remain current registration, ISO 9001 registration must be accomplished every _____.

An emphasis on finished product rather than process demands that a supplier provide evidence of its process capability to the buyer on an ongoing, regular basis.

_____ are those costs incurred when production processes are designed or modified to prevent defects from occurring in the first place.

The extensive use of corrective action requests supports prevention of nonconforming defects.

A _____ is designed to provide information about the performance of the process under stable operating conditions, that is, when no special causes of variation are present.

A comprehensive supplier quality manual does not need to describe the supplier selection and evaluation processes.

Which of the following is not one of the unique features of Deming's philosophy?

The performance appraisal systems in most organizations create real barriers to pride in workmanship as they promote competitive behavior and quantity of work over quality.

The _ the proportion of the final product that suppliers provide, the _ the impact they will have on overall product cost and quality.

The C_pk value is always larger than the C_p index.

The focal point of the Deming philosophy is that the entire organization should be focused on satisfying customer needs, whether the customer is internal or external.

Buyers should focus only on a supplier's physical output (the end result), never on the supporting inputs, systems, and processes that created that output.

Quality is only for manufacturing.

It is far less expensive and more efficient in the long run to avoid generating the defect in the first place than it is to inspect for it once it is created.

Within its supply chains, supply management does not merely buy parts or services from suppliers - it buys (and sometimes must help manage and improve) current and anticipated supplier capabilities that will result in quality products and services.

An effective supplier quality manual will contain all of the following except _____.

_____ is the avoidance of nonconformance in products and services by not allowing errors or defects to occur in the first place.

In ISO 9001, (the) _____ consists of a quality manual, related procedures, and work instructions.

_____ are incurred following production or after the customer takes possession.

Introduction to Purchasing and Supply Chain Management

The Purchasing Process

Purchasing Policies and Procedures

Supply Management Integration for Competitive Advantage

Purchasing and Supply Management Organization

Supply Management and Commodity Strategy Development

Supplier Evaluation and Selection

Supplier Management and Development: Creating a World-Class Supply Base

Worldwide Sourcing

Strategic Cost Management

Purchasing and Supply Chain Analysis: Tools and Techniques

Negotiation and Conflict Management

Contract Management

Purchasing Law and Ethics

Lean Supply Chain Management

Purchasing Services

Supply Chain Information Systems and Electronic Sourcing

Performance Measurement and Evaluation

Purchasing and Supply Strategy Trends

Filters

Exam 8: Supplier Quality Management

Suppliers that earn ISO 9001 registration typically demonstrate lower levels of quality than those suppliers that are not registered.

To remain current registration, ISO 9001 registration must be accomplished every _____.

An emphasis on finished product rather than process demands that a supplier provide evidence of its process capability to the buyer on an ongoing, regular basis.

_____ are those costs incurred when production processes are designed or modified to prevent defects from occurring in the first place.

The extensive use of corrective action requests supports prevention of nonconforming defects.

A _____ is designed to provide information about the performance of the process under stable operating conditions, that is, when no special causes of variation are present.

A comprehensive supplier quality manual does not need to describe the supplier selection and evaluation processes.

Which of the following is not one of the unique features of Deming's philosophy?

The performance appraisal systems in most organizations create real barriers to pride in workmanship as they promote competitive behavior and quantity of work over quality.

The _____ the proportion of the final product that suppliers provide, the _____ the impact they will have on overall product cost and quality.

The Cpk value is always larger than the Cp index.

The focal point of the Deming philosophy is that the entire organization should be focused on satisfying customer needs, whether the customer is internal or external.

Buyers should focus only on a supplier's physical output (the end result), never on the supporting inputs, systems, and processes that created that output.

Quality is only for manufacturing.

It is far less expensive and more efficient in the long run to avoid generating the defect in the first place than it is to inspect for it once it is created.

Within its supply chains, supply management does not merely buy parts or services from suppliers - it buys (and sometimes must help manage and improve) current and anticipated supplier capabilities that will result in quality products and services.

An effective supplier quality manual will contain all of the following except _____.

_____ is the avoidance of nonconformance in products and services by not allowing errors or defects to occur in the first place.

In ISO 9001, (the) _____ consists of a quality manual, related procedures, and work instructions.

_____ are incurred following production or after the customer takes possession.

Introduction to Purchasing and Supply Chain Management

The Purchasing Process

Purchasing Policies and Procedures

Supply Management Integration for Competitive Advantage

Purchasing and Supply Management Organization

Supply Management and Commodity Strategy Development

Supplier Evaluation and Selection

Supplier Management and Development: Creating a World-Class Supply Base

Worldwide Sourcing

Strategic Cost Management

Purchasing and Supply Chain Analysis: Tools and Techniques

Negotiation and Conflict Management

Contract Management

Purchasing Law and Ethics

Lean Supply Chain Management

Purchasing Services

Supply Chain Information Systems and Electronic Sourcing

Performance Measurement and Evaluation

Purchasing and Supply Strategy Trends

Filters

The _ the proportion of the final product that suppliers provide, the _ the impact they will have on overall product cost and quality.

The C_pk value is always larger than the C_p index.