Question 1

All delivery activities in a process can be considered wasteful.

Accepted Answer

A) True 
 B)False

Question 2

The TQM-focused organization must look at increasing process variation and seeking innovation in both product and process.

Accepted Answer

A) True 
 B)False

Question 3

A supplier quality manual may delineate the maximum process required for the supplier regarding inspections, use of statistical process control, continuous improvement, testing, sample evaluations, performance improvement, and the like.

Accepted Answer

A) True 
 B)False

Question 4

_____ is a competition and implies that a winning organization excels not only in quality management but also in quality achievement.

Accepted Answer

A) ISO 9001 
B) MBNQA 
C) ISO 14001 
D) Six Sigma 
E) Zero defects 
A) ISO 9001 
B) MBNQA 
C) ISO 14001 
D) Six Sigma 
E) Zero defects

Question 5

Which of the following is not one of the eight key principles of total quality management?

Accepted Answer

A) Pursue quality at the source. 
B) Emphasize prevention rather than detection of defects. 
C) Focus on process rather than output. 
D) Establish continuous improvement as a way of life. 
E) Stress subjective rather than objective analysis. 
A) Pursue quality at the source. 
B) Emphasize prevention rather than detection of defects. 
C) Focus on process rather than output. 
D) Establish continuous improvement as a way of life. 
E) Stress subjective rather than objective analysis.

Question 6

The lowest purchase price of an item may be important in the short run for supply management but may cause increased costs somewhere else in the production system over the long run.

Accepted Answer

A) True 
 B)False

Question 7

In many respects, the cost of quality should actually be considered as the cost of "poor quality."

Accepted Answer

A) True 
 B)False

Question 8

Which of the following is not one of the five elements in the Six Sigma performance improvement model?

Accepted Answer

A) D(efine). 
B) M(easure). 
C) A(ccess). 
D) I(mprove). 
E) C(ontrol). 
A) D(efine). 
B) M(easure). 
C) A(ccess). 
D) I(mprove). 
E) C(ontrol).

Question 9

Inconsistency is the enemy of total quality.

Accepted Answer

A) True 
 B)False

Question 10

Which of the following is not an example of a prevention cost?

Accepted Answer

A) Incoming material inspections. 
B) Quality planning. 
C) Equipment calibration. 
D) Development of a quality manual. 
E) Maintenance of a quality management system. 
A) Incoming material inspections. 
B) Quality planning. 
C) Equipment calibration. 
D) Development of a quality manual. 
E) Maintenance of a quality management system.

Question 11

Which of the following is one of the dimensions used in developing a clear understanding of the buyer's expectations and requirements?

Accepted Answer

A) The ability of the buyer to succinctly identify, define, quantify, or specify its technical and sourcing requirements. 
B) The seller's ability to effectively communicate its requirements. 
C) How compatible the buyer's and supplier's respective corporate cultures are. 
D) The ability of the supplier to succinctly identify, clearly define, quantify, or specify its technical and sourcing requirements. 
E) None of these answers. 
A) The ability of the buyer to succinctly identify, define, quantify, or specify its technical and sourcing requirements. 
B) The seller's ability to effectively communicate its requirements. 
C) How compatible the buyer's and supplier's respective corporate cultures are. 
D) The ability of the supplier to succinctly identify, clearly define, quantify, or specify its technical and sourcing requirements. 
E) None of these answers.

Question 12

ISO 14001 does not build on existing governmental regulations, establish emissions and pollution levels, or detail any specific testing methods.

Accepted Answer

A) True 
 B)False

Question 13

Which of the following is not one of the seven wastes identified by the Honda BP process?

Accepted Answer

A) Overproduction. 
B) Delivery. 
C) Waste in the work itself. 
D) Inventory. 
E) Product advertising and promotion. 
A) Overproduction. 
B) Delivery. 
C) Waste in the work itself. 
D) Inventory. 
E) Product advertising and promotion.

Question 14

Slogans, signs, and posters are highly effective in changing worker behavior because they assume that most, if not all, quality problems are due to human behavior.

Accepted Answer

A) True 
 B)False

Question 15

There is a minimal gap between real leadership and what we traditionally think of as management or supervision.

Accepted Answer

A) True 
 B)False

Question 16

The _____ process capability index quantifies the relationship between the process's natural tolerance limits and the product's specifications using a two-sided approach, regardless of process centering.

Accepted Answer

A) Cpk 
B) x-bar 
C) MRP 
D) Cp 
E) Six Sigma 
A) Cpk 
B) x-bar 
C) MRP 
D) Cp 
E) Six Sigma

Question 17

The MBNQA is a competition and implies that a winning organization excels not only in quality management but also in quality achievement.

Accepted Answer

A) True 
 B)False

Question 18

A buyer cannot realistically expect the highest levels of supplier performance when the supplier must respond to frequent or short lead time changes.

Accepted Answer

A) True 
 B)False

Question 19

According to Armand Fiegenbaum, _____ is defined as the total composite of product and service characteristics of marketing, engineering, manufacturing, and maintenance through which the product or service in use will meet or exceed the expectations of the customer.

Accepted Answer

A) productivity 
B) process capability 
C) zero defects 
D) quality 
E) supply base optimization 
A) productivity 
B) process capability 
C) zero defects 
D) quality 
E) supply base optimization

Question 20

Which of the following is not one of the eight key principles of total quality management?

Accepted Answer

A) Strive for zero defects. 
B) Define quality in terms of customers and their requirements. 
C) Focus on output rather than process. 
D) Make quality everyone's responsibility. 
E) Stress objective rather than subjective analysis. 
A) Strive for zero defects. 
B) Define quality in terms of customers and their requirements. 
C) Focus on output rather than process. 
D) Make quality everyone's responsibility. 
E) Stress objective rather than subjective analysis.

All delivery activities in a process can be considered wasteful.

The TQM-focused organization must look at increasing process variation and seeking innovation in both product and process.

A supplier quality manual may delineate the maximum process required for the supplier regarding inspections, use of statistical process control, continuous improvement, testing, sample evaluations, performance improvement, and the like.

_____ is a competition and implies that a winning organization excels not only in quality management but also in quality achievement.

Which of the following is not one of the eight key principles of total quality management?

The lowest purchase price of an item may be important in the short run for supply management but may cause increased costs somewhere else in the production system over the long run.

In many respects, the cost of quality should actually be considered as the cost of "poor quality."

Which of the following is not one of the five elements in the Six Sigma performance improvement model?

Inconsistency is the enemy of total quality.

Which of the following is not an example of a prevention cost?

Which of the following is one of the dimensions used in developing a clear understanding of the buyer's expectations and requirements?

ISO 14001 does not build on existing governmental regulations, establish emissions and pollution levels, or detail any specific testing methods.

Which of the following is not one of the seven wastes identified by the Honda BP process?

Slogans, signs, and posters are highly effective in changing worker behavior because they assume that most, if not all, quality problems are due to human behavior.

There is a minimal gap between real leadership and what we traditionally think of as management or supervision.

The _____ process capability index quantifies the relationship between the process's natural tolerance limits and the product's specifications using a two-sided approach, regardless of process centering.

The MBNQA is a competition and implies that a winning organization excels not only in quality management but also in quality achievement.

A buyer cannot realistically expect the highest levels of supplier performance when the supplier must respond to frequent or short lead time changes.

According to Armand Fiegenbaum, _____ is defined as the total composite of product and service characteristics of marketing, engineering, manufacturing, and maintenance through which the product or service in use will meet or exceed the expectations of the customer.

Which of the following is not one of the eight key principles of total quality management?

Introduction to Purchasing and Supply Chain Management

The Purchasing Process

Purchasing Policies and Procedures

Supply Management Integration for Competitive Advantage

Purchasing and Supply Management Organization

Supply Management and Commodity Strategy Development

Supplier Evaluation and Selection

Supplier Management and Development: Creating a World-Class Supply Base

Worldwide Sourcing

Strategic Cost Management

Purchasing and Supply Chain Analysis: Tools and Techniques

Negotiation and Conflict Management

Contract Management

Purchasing Law and Ethics

Lean Supply Chain Management

Purchasing Services

Supply Chain Information Systems and Electronic Sourcing

Performance Measurement and Evaluation

Purchasing and Supply Strategy Trends

Filters

Exam 8: Supplier Quality Management

All delivery activities in a process can be considered wasteful.

The TQM-focused organization must look at increasing process variation and seeking innovation in both product and process.

A supplier quality manual may delineate the maximum process required for the supplier regarding inspections, use of statistical process control, continuous improvement, testing, sample evaluations, performance improvement, and the like.

_____ is a competition and implies that a winning organization excels not only in quality management but also in quality achievement.

Which of the following is not one of the eight key principles of total quality management?

The lowest purchase price of an item may be important in the short run for supply management but may cause increased costs somewhere else in the production system over the long run.

In many respects, the cost of quality should actually be considered as the cost of "poor quality."

Which of the following is not one of the five elements in the Six Sigma performance improvement model?

Inconsistency is the enemy of total quality.

Which of the following is not an example of a prevention cost?

Which of the following is one of the dimensions used in developing a clear understanding of the buyer's expectations and requirements?

ISO 14001 does not build on existing governmental regulations, establish emissions and pollution levels, or detail any specific testing methods.

Which of the following is not one of the seven wastes identified by the Honda BP process?

Slogans, signs, and posters are highly effective in changing worker behavior because they assume that most, if not all, quality problems are due to human behavior.

There is a minimal gap between real leadership and what we traditionally think of as management or supervision.

The _____ process capability index quantifies the relationship between the process's natural tolerance limits and the product's specifications using a two-sided approach, regardless of process centering.

The MBNQA is a competition and implies that a winning organization excels not only in quality management but also in quality achievement.

A buyer cannot realistically expect the highest levels of supplier performance when the supplier must respond to frequent or short lead time changes.

According to Armand Fiegenbaum, _____ is defined as the total composite of product and service characteristics of marketing, engineering, manufacturing, and maintenance through which the product or service in use will meet or exceed the expectations of the customer.

Which of the following is not one of the eight key principles of total quality management?

Introduction to Purchasing and Supply Chain Management

The Purchasing Process

Purchasing Policies and Procedures

Supply Management Integration for Competitive Advantage

Purchasing and Supply Management Organization

Supply Management and Commodity Strategy Development

Supplier Evaluation and Selection

Supplier Management and Development: Creating a World-Class Supply Base

Worldwide Sourcing

Strategic Cost Management

Purchasing and Supply Chain Analysis: Tools and Techniques

Negotiation and Conflict Management

Contract Management

Purchasing Law and Ethics

Lean Supply Chain Management

Purchasing Services

Supply Chain Information Systems and Electronic Sourcing

Performance Measurement and Evaluation

Purchasing and Supply Strategy Trends

Filters