Exam 8: Supplier Quality Management

Deming's 14 Points constitute an à la carte menu of quality improvement activities, from which a company can pick and choose only those with which they agree.

_____ is the ability of a process to generate outputs that meet engineering specifications and/or customer requirements and "refers to the normal behavior of a process when operating in a state of statistical control."

The _____ series of standards, originally established in 1993, is designed to promote environmental awareness and protection as well as pollution prevention.

Deming's quality philosophy has often been criticized because it does not prescribe specific firm-level actions and programs for management to follow.

When given the proper environment in which to work, most people do not want to do a good job.

All of the following are examples of external failure costs except _____.

Once a firm fully rationalizes and optimizes its supply base, improvement will occur primarily by developing the capabilities of existing suppliers rather than by switching suppliers on a large scale.

Which of the following is not one of Deming's 14 points?

All of the following are positive results from early supplier design involvement except _____.

Deming indicates that the only proper way of dealing with defects is to inspect for and remove them from the process.

The average North American manufacturing firm spends _____ percent of its cost of goods sold on purchased goods and services.

In recent years, the concept of quality has changed radically from meeting customer requirements or expectations to exceeding them.

_____ occurs whenever value is added to a product or service as it moves through transformation processes in the supply chain.

It can take only a few months for a company to adequately develop a quality management system that is competitive for the MBNQA.

Which of the following is not one of the eight key principles of total quality management?

Many suppliers are hesitant to challenge excessive specifications for fear of losing the bid.

All of the following are examples of appraisal costs except _____.

The concept of _____ consists of rework and disposal efforts that increase cost and decrease productivity.

According to Philip Crosby, the only true performance standard that defines total quality is _____, which he defined as conformance to requirements.

One property of normally distributed data is that 99.7 percent of all possible observations of process output occur within plus-or-minus three standard deviations of the process mean.