Question 1

The direct approach is best when ________.

Accepted Answer

A)  the audience is likely to be receptive to the message 
B)  the audience is likely to react negatively to the message 
C)  the message is highly emotional 
D)  the message is controversial 
A)  the audience is likely to be receptive to the message 
B)  the audience is likely to react negatively to the message 
C)  the message is highly emotional 
D)  the message is controversial

Question 2

After writing the first draft, a writer should revise the message to make it ________.

Accepted Answer

A)  clear 
B)  concise 
C)  correct 
D)  all of the above 
A)  clear 
B)  concise 
C)  correct 
D)  all of the above

Question 3

When do you step back to proofread for typing errors and other mechanical problems?

Accepted Answer

A)  Planning 
B)  Completing 
C)  Revising 
D)  Writing 
A)  Planning 
B)  Completing 
C)  Revising 
D)  Writing

Question 4

Which of the following correctly lists the three-step writing process?

Accepted Answer

A)  Planning, writing, completing 
B)  Planning, writing, sending 
C)  Planning, writing, designing the page 
D)  Planning, writing, revising 
A)  Planning, writing, completing 
B)  Planning, writing, sending 
C)  Planning, writing, designing the page 
D)  Planning, writing, revising

Question 5

When deciding what information to include in your message, be sure your information is ________.

Accepted Answer

A)  complete 
B)  ethical 
C)  accurate 
D)  all of the above 
A)  complete 
B)  ethical 
C)  accurate 
D)  all of the above

Question 6

Briefly describe the advantages and disadvantages of oral channels.

Accepted Answer

You want immediate feedback. Your messag

Question 7

Planning complex messages in business rarely requires you to conduct formal research to locate and analyze all the information you need for your purpose and audience.

Accepted Answer

A) True 
 B)False

Question 8

Three reasons for planning your project in detail before you begin are ________.

Accepted Answer

A)  if you don't understand the needs of your audience you will not be able to assemble the information they need 
B)  the writing stage is faster, easier, and less stressful 
C)  planning can save you from embarrassing mistakes 
D)  all of the above 
A)  if you don't understand the needs of your audience you will not be able to assemble the information they need 
B)  the writing stage is faster, easier, and less stressful 
C)  planning can save you from embarrassing mistakes 
D)  all of the above

Question 9

Before writing any message, it is helpful to develop a profile of your ________.

Accepted Answer

The answer of Before writing any message, it is helpful...

Question 10

Use oral medium when ________.

Accepted Answer

A)  your message is simple 
B)  your message has no emotional content 
C)  you do not need immediate feedback 
D)  you need a permanent record 
A)  your message is simple 
B)  your message has no emotional content 
C)  you do not need immediate feedback 
D)  you need a permanent record

Question 11

Chatting with customers will customarily give you distorted and questionable information.

Accepted Answer

A) True 
 B)False

Question 12

The richest form of communication is face-to-face conversation.

Accepted Answer

A) True 
 B)False

Question 13

Which of the following is an advantage of visual communication methods over oral and written media?

Accepted Answer

A)  They tend to be more persuasive. 
B)  They reach a large number of people efficiently. 
C)  They convey complex ideas and relationships quickly. 
D)  They are easy to transmit and store. 
A)  They tend to be more persuasive. 
B)  They reach a large number of people efficiently. 
C)  They convey complex ideas and relationships quickly. 
D)  They are easy to transmit and store.

Question 14

________is a note-taking app that helps collect, organize, and retrieve information for planning writing projects.

Accepted Answer

The answer of ________is a note-taking app that helps collect,...

Question 15

Written communication is best when you need to encourage interaction, express emotions, or monitor emotional responses.

Accepted Answer

A) True 
 B)False

Question 16

________ are mobile devices that are larger than phones but smaller than tablets.

Accepted Answer

The answer of ________ are mobile devices that are larger...

Question 17

Media richness refers to the relative costs of advertising in the various mass media.

Accepted Answer

A) True 
 B)False

Question 18

Which of the following is a disadvantage of communication on mobile devices?

Accepted Answer

A)  limited screen size 
B)  small buttons and text-entry screens 
C)  loss of connectivity 
D)  all of the above 
A)  limited screen size 
B)  small buttons and text-entry screens 
C)  loss of connectivity 
D)  all of the above

Question 19

You must tailor your message to the needs and expectations of your ________.

Accepted Answer

The answer of You must tailor your message to the...

Question 20

When you need no immediate feedback, which of these channels is most effective?

Accepted Answer

A)  Oral medium 
B)  Presentations 
C)  Written medium such as email 
D)  Electronic forms 
A)  Oral medium 
B)  Presentations 
C)  Written medium such as email 
D)  Electronic forms

The direct approach is best when ________.

After writing the first draft, a writer should revise the message to make it ________.

When do you step back to proofread for typing errors and other mechanical problems?

Which of the following correctly lists the three-step writing process?

When deciding what information to include in your message, be sure your information is ________.

Briefly describe the advantages and disadvantages of oral channels.

Planning complex messages in business rarely requires you to conduct formal research to locate and analyze all the information you need for your purpose and audience.

Three reasons for planning your project in detail before you begin are ________.

Before writing any message, it is helpful to develop a profile of your ________.

Use oral medium when ________.

Chatting with customers will customarily give you distorted and questionable information.

The richest form of communication is face-to-face conversation.

Which of the following is an advantage of visual communication methods over oral and written media?

________is a note-taking app that helps collect, organize, and retrieve information for planning writing projects.

Written communication is best when you need to encourage interaction, express emotions, or monitor emotional responses.

________ are mobile devices that are larger than phones but smaller than tablets.

Media richness refers to the relative costs of advertising in the various mass media.

Which of the following is a disadvantage of communication on mobile devices?

You must tailor your message to the needs and expectations of your ________.

When you need no immediate feedback, which of these channels is most effective?

Understanding Business Communication in Todays Workplace

Mastering Team Skills and Interpersonal Communication

Writing Business Messages

Completing Business Messages

Crafting Messages for Electronic Media

Writing Routine and Positive Messages

Writing Negative Messages

Writing Persuasive Messages

Understanding and Planning Reports and Proposals

Writing and Completing Reports and Proposals

Developing Oral and Online Presentations

Building Careers and Writing Résumés

Applying and Interviewing for Employment

Filters

Exam 3: Planning Business Messages

The direct approach is best when ________.

After writing the first draft, a writer should revise the message to make it ________.

When do you step back to proofread for typing errors and other mechanical problems?

Which of the following correctly lists the three-step writing process?

When deciding what information to include in your message, be sure your information is ________.

Briefly describe the advantages and disadvantages of oral channels.

Planning complex messages in business rarely requires you to conduct formal research to locate and analyze all the information you need for your purpose and audience.

Three reasons for planning your project in detail before you begin are ________.

Before writing any message, it is helpful to develop a profile of your ________.

Use oral medium when ________.

Chatting with customers will customarily give you distorted and questionable information.

The richest form of communication is face-to-face conversation.

Which of the following is an advantage of visual communication methods over oral and written media?

________is a note-taking app that helps collect, organize, and retrieve information for planning writing projects.

Written communication is best when you need to encourage interaction, express emotions, or monitor emotional responses.

________ are mobile devices that are larger than phones but smaller than tablets.

Media richness refers to the relative costs of advertising in the various mass media.

Which of the following is a disadvantage of communication on mobile devices?

You must tailor your message to the needs and expectations of your ________.

When you need no immediate feedback, which of these channels is most effective?

Understanding Business Communication in Todays Workplace

Mastering Team Skills and Interpersonal Communication

Writing Business Messages

Completing Business Messages

Crafting Messages for Electronic Media

Writing Routine and Positive Messages

Writing Negative Messages

Writing Persuasive Messages

Understanding and Planning Reports and Proposals

Writing and Completing Reports and Proposals

Developing Oral and Online Presentations

Building Careers and Writing Résumés

Applying and Interviewing for Employment

Filters