Question 1

Which of the following is TRUE for gathering information for written communication?

Accepted Answer

A)  Information for simple messages can be gathered using informal techniques. 
B)  Only formal methods of gathering information can be used for complex messages. 
C)  Informal research techniques are not reliable sources of information. 
D)  Asking the audience for input is not an acceptable method of gathering information. 
A)  Information for simple messages can be gathered using informal techniques. 
B)  Only formal methods of gathering information can be used for complex messages. 
C)  Informal research techniques are not reliable sources of information. 
D)  Asking the audience for input is not an acceptable method of gathering information.

Question 2

To increase the formality of a message, which forms of communication are the best?

Accepted Answer

A)  Texts and e-messages 
B)  Letters and printed memos 
C)  Faxes and meetings 
D)  All of the above 
A)  Texts and e-messages 
B)  Letters and printed memos 
C)  Faxes and meetings 
D)  All of the above

Question 3

The main advantage of written channels is that they ________.

Accepted Answer

A)  are more confidential 
B)  allow for immediate feedback 
C)  let you plan and control the message 
D)  all of the above 
A)  are more confidential 
B)  allow for immediate feedback 
C)  let you plan and control the message 
D)  all of the above

Question 4

In any communication situation, it is equally important to meet your own needs and those of the recipients.

Accepted Answer

A) True 
 B)False

Question 5

Discuss what haptic technologies are and how they are important in business.

Accepted Answer

Haptic communication, or haptics, is the

Question 6

________ is a graphic method used to generate ideas for the content of your message.

Accepted Answer

The answer of ________ is a graphic method used to...

Question 7

Discuss at least two ways to satisfy your audience's information needs and give examples of each.

Accepted Answer

Identify your primary audience. Who are

Question 8

The authorities at a school are about to introduce tough new security measures to prevent crime on campus. Students will have to carry identification at all times and some activities will be restricted. Draft a message explaining the new rules using either the direct or indirect approach. Explain which approach you think the university should use to communicate with the students and why.

Accepted Answer

The student body may perceive the new se

Question 9

A good audience profile contains analysis of which of the following questions?

Accepted Answer

A)  Where are they located? 
B)  Who are your audience members? 
C)  What is your audience's probable reaction? 
D)  All of the above 
A)  Where are they located? 
B)  Who are your audience members? 
C)  What is your audience's probable reaction? 
D)  All of the above

Question 10

Brainstorming ________.

Accepted Answer

A)  is useful in the completing stage of writing messages 
B)  is not helpful when several people are collaborating on a message 
C)  can be effectively used by one person or many people 
D)  uses a graphic method to organize information 
A)  is useful in the completing stage of writing messages 
B)  is not helpful when several people are collaborating on a message 
C)  can be effectively used by one person or many people 
D)  uses a graphic method to organize information

Question 11

The ________ medium includes media such as face-to-face conversation, telephone calls, speeches, presentations, and meetings.

Accepted Answer

The answer of The ________ medium includes media such as...

Question 12

A news website wants visitors to make a donation to a children's charity for Christmas. The site places banner ads on every page to encourage donations. Some ads stress the need for donation; others explain how to donate. The site aims to have at least 5 percent of the visitors donate to the charity as a result of the campaign. Which of the following is the specific purpose of the campaign?

Accepted Answer

A)  To inform visitors about the need to donate 
B)  To inform visitors about the ways in which they can donate 
C)  To persuade at least 5 percent of the visitors to donate to the campaign 
D)  To raise money for the children's charity 
A)  To inform visitors about the need to donate 
B)  To inform visitors about the ways in which they can donate 
C)  To persuade at least 5 percent of the visitors to donate to the campaign 
D)  To raise money for the children's charity

Question 13

Good sources of information you might need for a particular memo or email message might come from ________.

Accepted Answer

A)  blogs 
B)  newspapers 
C)  personal conversations 
D)  all of the above 
A)  blogs 
B)  newspapers 
C)  personal conversations 
D)  all of the above

Question 14

When you need immediate feedback, which of these channels is most effective?

Accepted Answer

A)  Oral medium 
B)  Written medium 
C)  Presentations 
D)  Mobile communication 
A)  Oral medium 
B)  Written medium 
C)  Presentations 
D)  Mobile communication

Question 15

Amber Consulting decides to organize a public service ad campaign as part of its corporate social responsibility (CSR) initiatives. The company chooses the issue of water conservation and aims to inform people about the problem through its ad campaign. Which of the following will MOST weaken Amber Consulting's decision to start the campaign?

Accepted Answer

A)  Statistics reveal that 60 percent of all industrial waste is dumped untreated into natural water sources. 
B)  The water conservation campaign complements the company's long-running clean energy campaign. 
C)  This issue of water conservation has been in the news for the past several months and has been the subject of numerous campaigns. 
D)  Research suggests that most people are becoming increasingly environmentally conscious and are willing to act on their beliefs. 
A)  Statistics reveal that 60 percent of all industrial waste is dumped untreated into natural water sources. 
B)  The water conservation campaign complements the company's long-running clean energy campaign. 
C)  This issue of water conservation has been in the news for the past several months and has been the subject of numerous campaigns. 
D)  Research suggests that most people are becoming increasingly environmentally conscious and are willing to act on their beliefs.

Question 16

For small projects, it is okay to skip the planning step.

Accepted Answer

A) True 
 B)False

Question 17

An effective audience analysis contains information about ________.

Accepted Answer

A)  common cultural traits that tie audience members together 
B)  education, status, or attitude 
C)  experience and motivations 
D)  all of the above 
A)  common cultural traits that tie audience members together 
B)  education, status, or attitude 
C)  experience and motivations 
D)  all of the above

Question 18

In the indirect approach to drafting a message, the ________.

Accepted Answer

A)  main idea is usually followed by the supporting points 
B)  main idea requires no explanation or argument 
C)  main idea is usually presented at the beginning of the message 
D)  main idea usually appears towards the end of the message 
A)  main idea is usually followed by the supporting points 
B)  main idea requires no explanation or argument 
C)  main idea is usually presented at the beginning of the message 
D)  main idea usually appears towards the end of the message

Question 19

Approximately half of the time used in a project should be in the completing phase.

Accepted Answer

A) True 
 B)False

Question 20

Which of these channels reduces the communicator's ability to control the message?

Accepted Answer

A)  Mobile communication 
B)  Oral medium 
C)  Written medium 
D)  Presentations 
A)  Mobile communication 
B)  Oral medium 
C)  Written medium 
D)  Presentations

Which of the following is TRUE for gathering information for written communication?

To increase the formality of a message, which forms of communication are the best?

The main advantage of written channels is that they ________.

In any communication situation, it is equally important to meet your own needs and those of the recipients.

Discuss what haptic technologies are and how they are important in business.

________ is a graphic method used to generate ideas for the content of your message.

Discuss at least two ways to satisfy your audience's information needs and give examples of each.

A good audience profile contains analysis of which of the following questions?

Brainstorming ________.

The ________ medium includes media such as face-to-face conversation, telephone calls, speeches, presentations, and meetings.

Good sources of information you might need for a particular memo or email message might come from ________.

When you need immediate feedback, which of these channels is most effective?

For small projects, it is okay to skip the planning step.

An effective audience analysis contains information about ________.

In the indirect approach to drafting a message, the ________.

Approximately half of the time used in a project should be in the completing phase.

Which of these channels reduces the communicator's ability to control the message?

Understanding Business Communication in Todays Workplace

Mastering Team Skills and Interpersonal Communication

Writing Business Messages

Completing Business Messages

Crafting Messages for Electronic Media

Writing Routine and Positive Messages

Writing Negative Messages

Writing Persuasive Messages

Understanding and Planning Reports and Proposals

Writing and Completing Reports and Proposals

Developing Oral and Online Presentations

Building Careers and Writing Résumés

Applying and Interviewing for Employment

Filters

Exam 3: Planning Business Messages

Which of the following is TRUE for gathering information for written communication?

To increase the formality of a message, which forms of communication are the best?

The main advantage of written channels is that they ________.

In any communication situation, it is equally important to meet your own needs and those of the recipients.

Discuss what haptic technologies are and how they are important in business.

________ is a graphic method used to generate ideas for the content of your message.

Discuss at least two ways to satisfy your audience's information needs and give examples of each.

A good audience profile contains analysis of which of the following questions?

Brainstorming ________.

The ________ medium includes media such as face-to-face conversation, telephone calls, speeches, presentations, and meetings.

Good sources of information you might need for a particular memo or email message might come from ________.

When you need immediate feedback, which of these channels is most effective?

For small projects, it is okay to skip the planning step.

An effective audience analysis contains information about ________.

In the indirect approach to drafting a message, the ________.

Approximately half of the time used in a project should be in the completing phase.

Which of these channels reduces the communicator's ability to control the message?

Understanding Business Communication in Todays Workplace

Mastering Team Skills and Interpersonal Communication

Writing Business Messages

Completing Business Messages

Crafting Messages for Electronic Media

Writing Routine and Positive Messages

Writing Negative Messages

Writing Persuasive Messages

Understanding and Planning Reports and Proposals

Writing and Completing Reports and Proposals

Developing Oral and Online Presentations

Building Careers and Writing Résumés

Applying and Interviewing for Employment

Filters