Question 1

A message can be unethical by ________.

Accepted Answer

A)  providing inaccurate information 
B)  misleading the audience 
C)  leaving some information out 
D)  all of the above 
A)  providing inaccurate information 
B)  misleading the audience 
C)  leaving some information out 
D)  all of the above

Question 2

When your message requires more time and resources, which of these channels is the most effective?

Accepted Answer

A)  Written medium 
B)  Presentations 
C)  Mobile communication 
D)  Oral medium 
A)  Written medium 
B)  Presentations 
C)  Mobile communication 
D)  Oral medium

Question 3

Brainstorming is only effective when used by a group of people.

Accepted Answer

A) True 
 B)False

Question 4

Company files, supervisors, and colleagues may be good sources for the information you need for a particular memo or email message.

Accepted Answer

A) True 
 B)False

Question 5

When writing ________ reports, you will conduct research to locate and analyze all the information relevant to your purpose and your audience.

Accepted Answer

The answer of When writing ________ reports, you will conduct...

Question 6

Storytelling is never considered appropriate in a business context.

Accepted Answer

A) True 
 B)False

Question 7

If you want to inspire, to persuade, to teach, or to warn readers or listeners about the potential outcomes for a particular course of action,________ might be an appropriate approach since messages organize in this manner are familiar and memorable.

Accepted Answer

The answer of If you want to inspire, to persuade,...

Question 8

The cosmetics company Blush has a new competitor, FreshLook. To help retain its market share, Blush releases an ad campaign focusing on the unique features of its products in order to convince consumers to stay loyal to the brand. Which of the following is the general purpose of Blush's ad campaign?

Accepted Answer

A)  To persuade 
B)  To identify 
C)  To collaborate 
D)  To negotiate 
A)  To persuade 
B)  To identify 
C)  To collaborate 
D)  To negotiate

Question 9

If you expect an unfavourable response to your message, it is quite effective to state your conclusions and recommendations up front.

Accepted Answer

A) True 
 B)False

Question 10

Which of the following statements about the scope of a message is TRUE?

Accepted Answer

A)  The amount of information in a message should be reduced for a skeptical or hostile audience. 
B)  A knowledgeable audience will necessitate a longer message with more supporting points. 
C)  Limit the scope of a message in order to convey the main idea as briefly as possible. 
D)  A greater number of supporting points will ensure that audience interest remains high. 
A)  The amount of information in a message should be reduced for a skeptical or hostile audience. 
B)  A knowledgeable audience will necessitate a longer message with more supporting points. 
C)  Limit the scope of a message in order to convey the main idea as briefly as possible. 
D)  A greater number of supporting points will ensure that audience interest remains high.

Question 11

Written media also include email, faxing, instant messaging, and more.

Accepted Answer

A) True 
 B)False

Question 12

A letter or a memo is more formal than an email message.

Accepted Answer

A) True 
 B)False

Question 13

A multinational company has a presence in several countries and its employees come from different cultures and speak a variety of languages. The company needs to communicate information about a complex process to all its employees across the world. Which of the following classes of media should the company use for this purpose?

Accepted Answer

A)  Written medium, so that the company has a record of the message it sends out 
B)  Oral medium, because a complex topic can best be explained through interpersonal communication 
C)  Visual medium, which require less language processing and can be standardized 
D)  Multimedia, as it enables audience interaction 
A)  Written medium, so that the company has a record of the message it sends out 
B)  Oral medium, because a complex topic can best be explained through interpersonal communication 
C)  Visual medium, which require less language processing and can be standardized 
D)  Multimedia, as it enables audience interaction

Question 14

Amy needs to draft an email explaining income tax procedures to all the employees of her company. Which of the following should she find out to help her decide what to write?

Accepted Answer

A)  The primary audience 
B)  The needs and expectations of the employees 
C)  The expected reaction from readers 
D)  The key decision makers among the employees 
A)  The primary audience 
B)  The needs and expectations of the employees 
C)  The expected reaction from readers 
D)  The key decision makers among the employees

Question 15

When you want to minimize the distortion that can occur when messages pass orally from person to person, which of these channels is the most effective?

Accepted Answer

A)  Presentations 
B)  Oral medium 
C)  Mobile communication 
D)  Written medium 
A)  Presentations 
B)  Oral medium 
C)  Mobile communication 
D)  Written medium

Question 16

You can expect your audience to adapt to a media or medium that fits your purpose.

Accepted Answer

A) True 
 B)False

Question 17

Describe the techniques for gathering information when creating simple messages.

Accepted Answer

-Consider the audience's perspective. Pu

Question 18

________uses the location-sensing capabilities of mobile devices to remotely monitor and control the
device and its user.

Accepted Answer

The answer of ________uses the location-sensing capabilities of mobile devices...

Question 19

A report is no more formal than a presentation directed to three or four people in your department.

Accepted Answer

A) True 
 B)False

Question 20

________ are communications formats that use one or more visual elements to convey a message.

Accepted Answer

The answer of ________ are communications formats that use one...

A message can be unethical by ________.

When your message requires more time and resources, which of these channels is the most effective?

Brainstorming is only effective when used by a group of people.

Company files, supervisors, and colleagues may be good sources for the information you need for a particular memo or email message.

When writing ________ reports, you will conduct research to locate and analyze all the information relevant to your purpose and your audience.

Storytelling is never considered appropriate in a business context.

If you want to inspire, to persuade, to teach, or to warn readers or listeners about the potential outcomes for a particular course of action,________ might be an appropriate approach since messages organize in this manner are familiar and memorable.

The cosmetics company Blush has a new competitor, FreshLook. To help retain its market share, Blush releases an ad campaign focusing on the unique features of its products in order to convince consumers to stay loyal to the brand. Which of the following is the general purpose of Blush's ad campaign?

If you expect an unfavourable response to your message, it is quite effective to state your conclusions and recommendations up front.

Which of the following statements about the scope of a message is TRUE?

Written media also include email, faxing, instant messaging, and more.

A letter or a memo is more formal than an email message.

Amy needs to draft an email explaining income tax procedures to all the employees of her company. Which of the following should she find out to help her decide what to write?

When you want to minimize the distortion that can occur when messages pass orally from person to person, which of these channels is the most effective?

You can expect your audience to adapt to a media or medium that fits your purpose.

Describe the techniques for gathering information when creating simple messages.

________uses the location-sensing capabilities of mobile devices to remotely monitor and control the device and its user.

A report is no more formal than a presentation directed to three or four people in your department.

________ are communications formats that use one or more visual elements to convey a message.

Understanding Business Communication in Todays Workplace

Mastering Team Skills and Interpersonal Communication

Writing Business Messages

Completing Business Messages

Crafting Messages for Electronic Media

Writing Routine and Positive Messages

Writing Negative Messages

Writing Persuasive Messages

Understanding and Planning Reports and Proposals

Writing and Completing Reports and Proposals

Developing Oral and Online Presentations

Building Careers and Writing Résumés

Applying and Interviewing for Employment

Filters

Exam 3: Planning Business Messages

A message can be unethical by ________.

When your message requires more time and resources, which of these channels is the most effective?

Brainstorming is only effective when used by a group of people.

Company files, supervisors, and colleagues may be good sources for the information you need for a particular memo or email message.

When writing ________ reports, you will conduct research to locate and analyze all the information relevant to your purpose and your audience.

Storytelling is never considered appropriate in a business context.

If you want to inspire, to persuade, to teach, or to warn readers or listeners about the potential outcomes for a particular course of action,________ might be an appropriate approach since messages organize in this manner are familiar and memorable.

If you expect an unfavourable response to your message, it is quite effective to state your conclusions and recommendations up front.

Which of the following statements about the scope of a message is TRUE?

Written media also include email, faxing, instant messaging, and more.

A letter or a memo is more formal than an email message.

Amy needs to draft an email explaining income tax procedures to all the employees of her company. Which of the following should she find out to help her decide what to write?

When you want to minimize the distortion that can occur when messages pass orally from person to person, which of these channels is the most effective?

You can expect your audience to adapt to a media or medium that fits your purpose.

Describe the techniques for gathering information when creating simple messages.

________uses the location-sensing capabilities of mobile devices to remotely monitor and control the device and its user.

A report is no more formal than a presentation directed to three or four people in your department.

________ are communications formats that use one or more visual elements to convey a message.

Understanding Business Communication in Todays Workplace

Mastering Team Skills and Interpersonal Communication

Writing Business Messages

Completing Business Messages

Crafting Messages for Electronic Media

Writing Routine and Positive Messages

Writing Negative Messages

Writing Persuasive Messages

Understanding and Planning Reports and Proposals

Writing and Completing Reports and Proposals

Developing Oral and Online Presentations

Building Careers and Writing Résumés

Applying and Interviewing for Employment

Filters