Exam 9: Building an Ethical Small Group

Conflict seems to be less common in virtual teams.

Leaders spend a great deal of their time in small groups.

The 911 operators demonstrate the importance of ______ listening.

All of the following are suggestions for resisting groupthink, EXCEPT ______.

Who is the creator of groupthink theory?

We act as discriminative listeners when we enjoy a song download from iTunes, a live concert, or a play.

______ listening is motivated by the need to understand and retain messages.

In groups marked by the ______, members mistakenly assume that silence means that everyone supports a proposal.

Which of the following factors contribute MOST to the Abilene paradox?

______ is pursuing a failed course of action and is a consequence of mismanaged agreement.

______ is the belief that one's personal contribution and the group's collective effort will bring about the desired result.

One of the consequences of mismanaged agreement is continuing to pursue a failed course of action, which is called ______.

Control and evaluation can be communicated both verbally and nonverbally.

A few people engaged in communication interaction over time, usually in face-to-face and/or computer-mediated environments, who have common goals and norms and have developed a communication pattern for meeting their goals in an interdependent manner is a definition of a ______.

Define and give an example of therapeutic or empathetic listening.

______ try to protect the group leader from unpleasant feedback.

Describe the factors leading to social loafing.

______ is how much a person expects that his or her effort will lead to high group performance.

Higher level moral reasoning is a positive outcome of substantive conflict.

Too much e-mail communication can lead to information ______.