Question 1

Which term refers to actions intended to place physical or psychological distance between employees and their work environments?

Accepted Answer

A) employee disengagement 
B) workplace separation 
C) job withdrawal 
D) attrition 
A) employee disengagement 
B) workplace separation 
C) job withdrawal 
D) attrition C

Question 2

Which of the following industries has one of the highest turnover rates?

Accepted Answer

A) food services 
B) financial services 
C) healthcare services 
D) educational services 
A) food services 
B) financial services 
C) healthcare services 
D) educational services A

Question 3

Engaged employees are committed to accomplishing their jobs and achieving company goals.

Accepted Answer

A) True 
 B)False  True

Question 4

Which of the following terms refers to the lifelong series of activities that contribute to a person's career exploration,establishment,success,and fulfillment?

Accepted Answer

A) performance management 
B) career development 
C) career management 
D) career planning 
A) performance management 
B) career development 
C) career management 
D) career planning

Question 5

Which of the following terms refers to reassignments to similar positions in other parts of a firm?

Accepted Answer

A) transfers 
B) layoffs 
C) dismissals 
D) promotions 
A) transfers 
B) layoffs 
C) dismissals 
D) promotions

Question 6

Apex Carpet has a very high voluntary turnover rate,which executives at the firm want reduced.What is the most effective way to retain top-performing employees at Apex?

Accepted Answer

A) conducting more performance reviews 
B) developing new recruitment strategies 
C) establishing a talent management program 
D) revising the organization's mission statement 
A) conducting more performance reviews 
B) developing new recruitment strategies 
C) establishing a talent management program 
D) revising the organization's mission statement

Question 7

Which of the following refers to an organized learning event in which participants conduct self-assessments,set goals,and develop action plans?

Accepted Answer

A) competency-based job analysis 
B) career planning workshop 
C) job instruction training 
D) management retreat 
A) competency-based job analysis 
B) career planning workshop 
C) job instruction training 
D) management retreat

Question 8

________ is a process for enabling employees to better understand and develop their career skills and interests and to use these skills and interests most effectively within the company and afterwards.

Accepted Answer

A) Career management 
B) Career development 
C) Career planning 
D) Performance management 
A) Career management 
B) Career development 
C) Career planning 
D) Performance management

Question 9

Which of the following best describes the purpose of the 9-box matrix method?

Accepted Answer

A) selecting new employees 
B) identifying effective coaches 
C) assessing promotion potential 
D) analyzing employee engagement 
A) selecting new employees 
B) identifying effective coaches 
C) assessing promotion potential 
D) analyzing employee engagement

Question 10

The process of advising,counseling,and guiding employees is known as ________.

Accepted Answer

A) coaching 
B) appraising 
C) assessing 
D) mentoring 
A) coaching 
B) appraising 
C) assessing 
D) mentoring

Question 11

Poor attendance and voluntary turnover are most likely characteristics of ________.

Accepted Answer

A) decreasing employee engagement 
B) minimal job expectations 
C) shrinking labor markets 
D) poor supervision 
A) decreasing employee engagement 
B) minimal job expectations 
C) shrinking labor markets 
D) poor supervision

Question 12

Based on research studies,which of the following is most likely a true statement about mentoring programs?

Accepted Answer

A) Traditional mentoring programs are more effective for male than for female employees. 
B) When the mentor and protege work in different departments, mentoring is more effective. 
C) Proteges have more respect for mentors who work two levels above their own rank in a firm. 
D) Required mentoring relationships are more effective than informal mentoring relationships. 
A) Traditional mentoring programs are more effective for male than for female employees. 
B) When the mentor and protege work in different departments, mentoring is more effective. 
C) Proteges have more respect for mentors who work two levels above their own rank in a firm. 
D) Required mentoring relationships are more effective than informal mentoring relationships.

Question 13

In a brief essay,discuss the four decisions that affect a firm's promotion process.

Accepted Answer

The first decision is whether to base pr

Question 14

Tanya accused a male superior of sexual harassment.Later,Tanya was turned down for a promotion because the accused superior persuaded Tanya's current supervisor not to promote Tanya.This is most likely an example of ________.

Accepted Answer

A) demotion 
B) retaliation 
C) dissonance 
D) defensive behavior 
A) demotion 
B) retaliation 
C) dissonance 
D) defensive behavior

Question 15

Orion Enterprises wants to provide employees with a Web-based library of career development materials,as well as individual career coaches and career workshops.Which term best describes the program that Orion plans to offer?

Accepted Answer

A) career organization 
B) vocational training 
C) work sampling 
D) career center 
A) career organization 
B) vocational training 
C) work sampling 
D) career center

Question 16

________ focuses on helping an employee make long-term career plans,while ________ addresses an employee's short-term job skills.

Accepted Answer

A) Mentoring, coaching 
B) Coaching, mentoring 
C) Recruiting, coaching 
D) Appraising, training 
A) Mentoring, coaching 
B) Coaching, mentoring 
C) Recruiting, coaching 
D) Appraising, training

Question 17

Studies indicate that approximately 40% of the global workforce is engaged.

Accepted Answer

A) True 
 B)False

Question 18

A career planning workshop helps employees identify their interests,set career goals,and practice career skills.

Accepted Answer

A) True 
 B)False

Question 19

Which of the following would most likely increase employee commitment?

Accepted Answer

A) document the psychological contract 
B) create Web-based efficiency programs 
C) establish a career development program 
D) promise lifetime employment to managers 
A) document the psychological contract 
B) create Web-based efficiency programs 
C) establish a career development program 
D) promise lifetime employment to managers

Question 20

Interpersonal communication skills are an essential element for effective coaching.

Accepted Answer

A) True 
 B)False

Which term refers to actions intended to place physical or psychological distance between employees and their work environments?

Which of the following industries has one of the highest turnover rates?

Engaged employees are committed to accomplishing their jobs and achieving company goals.

Which of the following terms refers to the lifelong series of activities that contribute to a person's career exploration,establishment,success,and fulfillment?

Which of the following terms refers to reassignments to similar positions in other parts of a firm?

Apex Carpet has a very high voluntary turnover rate,which executives at the firm want reduced.What is the most effective way to retain top-performing employees at Apex?

Which of the following refers to an organized learning event in which participants conduct self-assessments,set goals,and develop action plans?

________ is a process for enabling employees to better understand and develop their career skills and interests and to use these skills and interests most effectively within the company and afterwards.

Which of the following best describes the purpose of the 9-box matrix method?

The process of advising,counseling,and guiding employees is known as ________.

Poor attendance and voluntary turnover are most likely characteristics of ________.

Based on research studies,which of the following is most likely a true statement about mentoring programs?

In a brief essay,discuss the four decisions that affect a firm's promotion process.

Tanya accused a male superior of sexual harassment.Later,Tanya was turned down for a promotion because the accused superior persuaded Tanya's current supervisor not to promote Tanya.This is most likely an example of ________.

Orion Enterprises wants to provide employees with a Web-based library of career development materials,as well as individual career coaches and career workshops.Which term best describes the program that Orion plans to offer?

focuses on helping an employee make long-term career plans,while addresses an employee's short-term job skills.

Studies indicate that approximately 40% of the global workforce is engaged.

A career planning workshop helps employees identify their interests,set career goals,and practice career skills.

Which of the following would most likely increase employee commitment?

Interpersonal communication skills are an essential element for effective coaching.

Introduction to Human Resource Management

Equal Opportunity and the Law

Human Resource Management Strategy and Analysis

Job Analysis and the Talent Management Process

Personnel Planning and Recruiting

Employee Testing and Selection

Interviewing Candidates

Training and Developing Employees

Performance Management and Appraisal

Establishing Strategic Pay Plans

Pay for Performance and Financial Incentives

Benefits and Services

Ethics and Employee Rights and Discipline

Labor Relations and Collective Bargaining

Employee Safety and Health

Managing Global Human Resources

Managing Human Resources in Entrepreneurial Firms

Filters

Exam 10: Employee Retention, Engagement, and Careers

Which term refers to actions intended to place physical or psychological distance between employees and their work environments?

Which of the following industries has one of the highest turnover rates?

Engaged employees are committed to accomplishing their jobs and achieving company goals.

Which of the following terms refers to the lifelong series of activities that contribute to a person's career exploration,establishment,success,and fulfillment?

Which of the following terms refers to reassignments to similar positions in other parts of a firm?

Apex Carpet has a very high voluntary turnover rate,which executives at the firm want reduced.What is the most effective way to retain top-performing employees at Apex?

Which of the following refers to an organized learning event in which participants conduct self-assessments,set goals,and develop action plans?

________ is a process for enabling employees to better understand and develop their career skills and interests and to use these skills and interests most effectively within the company and afterwards.

Which of the following best describes the purpose of the 9-box matrix method?

The process of advising,counseling,and guiding employees is known as ________.

Poor attendance and voluntary turnover are most likely characteristics of ________.

Based on research studies,which of the following is most likely a true statement about mentoring programs?

In a brief essay,discuss the four decisions that affect a firm's promotion process.

Tanya accused a male superior of sexual harassment.Later,Tanya was turned down for a promotion because the accused superior persuaded Tanya's current supervisor not to promote Tanya.This is most likely an example of ________.

Orion Enterprises wants to provide employees with a Web-based library of career development materials,as well as individual career coaches and career workshops.Which term best describes the program that Orion plans to offer?

________ focuses on helping an employee make long-term career plans,while ________ addresses an employee's short-term job skills.

Studies indicate that approximately 40% of the global workforce is engaged.

A career planning workshop helps employees identify their interests,set career goals,and practice career skills.

Which of the following would most likely increase employee commitment?

Interpersonal communication skills are an essential element for effective coaching.

Introduction to Human Resource Management

Equal Opportunity and the Law

Human Resource Management Strategy and Analysis

Job Analysis and the Talent Management Process

Personnel Planning and Recruiting

Employee Testing and Selection

Interviewing Candidates

Training and Developing Employees

Performance Management and Appraisal

Establishing Strategic Pay Plans

Pay for Performance and Financial Incentives

Benefits and Services

Ethics and Employee Rights and Discipline

Labor Relations and Collective Bargaining

Employee Safety and Health

Managing Global Human Resources

Managing Human Resources in Entrepreneurial Firms

Filters

focuses on helping an employee make long-term career plans,while addresses an employee's short-term job skills.