Exam 15: Leading Change

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To build a culture that encourages , leaders encourage the creative spirit of all employees by promoting cultural values of curiosity, operrness, exploration, and informed risk-taking.

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is the generation of ideas that are both novel and useful for improving efficiency or effectiveness of an organization.

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The destiny stage of appreciative inquiry is about imagining "what could be" and creating a shared vision of the best possible future, grounded in the reality of what already exists.

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Explain the destiny stage of appreciative inquiry.

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Brainstorming sessions allow group members to evaluate each other's ideas during the spontaneous generation of ideas so that dumb ideas can be eliminated.

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The stage of appreciative inquiry is about imagining "what could be" and creating a shared vision of the best possible future, grounded in the reality of what already exists.

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One of the keys to effective brainstorming is:

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Studies show that electronic brainstorming generates fewer ideas than individuals brainstorming.

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are the reciprocal obligations and commitments that define the relationship between employees and organizations.

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Appreciative inquiry engages individuals, teams, or the entire organization in creating change by:

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Personal compacts:

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Forces driving the need for organizational change leadership include:

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are quick sessions during which leaders evaluate the outcome of change activities to see what worked, what didn't, and what can be learned from it.

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According to the eight-stage model of planned organizational change, why is it important for leaders to achieve and celebrate quick wins?

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Changing people's thinking and behavior is possible by:

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Lateral thinking:

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is a set of systematic techniques for changing mental concepts and perceptions and generating new ones.

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People's thinking and behavior can be changed using a positive emotional attractor that focuses on trying to "fix" weaknesses or shortcomings.

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