Question 1

The final stage of appreciative inquiry process is by translating the ideas identified in the previous stages into concrete action steps.

Accepted Answer

A) creating a destiny 
B) creating a vision 
C) redesigning an organization 
D) discovering organizational strengths 
A) creating a destiny 
B) creating a vision 
C) redesigning an organization 
D) discovering organizational strengths A

Question 2

Employees resist change because:

Accepted Answer

A) it violates creative intuition. 
B) it violates the relationship between employees and an organization. 
C) it involves a lengthy process which can takes years to implement. 
D) it provides full information about future events. 
A) it violates creative intuition. 
B) it violates the relationship between employees and an organization. 
C) it involves a lengthy process which can takes years to implement. 
D) it provides full information about future events. B

Question 3

Appreciative inquiry can be applied:

Accepted Answer

A) only to large organizations. 
B) either on a large or small scale. 
C) to individual leaders on a small scale. 
D) only to for-profit organizations. 
A) only to large organizations. 
B) either on a large or small scale. 
C) to individual leaders on a small scale. 
D) only to for-profit organizations. B

Question 4

Idea incubators are people who passionately believe in an idea and fight to overcome natural resistance and convince others of its value.

Accepted Answer

A) True 
 B)False

Question 5

In the stage of appreciative inquiry process, people identify "the best of what exists"-an organization's key strengths and best practices.

Accepted Answer

A) dream 
B) discovery 
C) destiny 
D) design 
A) dream 
B) discovery 
C) destiny 
D) design

Question 6

One shortcoming of appreciative inquiry is that it does not engage people from outside an organization, such as customers or clients, partners, and other stakeholders, in a change process.

Accepted Answer

A) True 
 B)False

Question 7

Creativity itself is an outcome rather than a process, a destination rather than a journey.

Accepted Answer

A) True 
 B)False

Question 8

is a technique for leading change that engages individuals, teams, or an entire organization by reinforcing positive messages and focusing on learning from success.

Accepted Answer

Appreciati

Question 9

Organizations that want to encourage change and innovation:

Accepted Answer

A) communicate a sense of urgency to employees. 
B) avoid the use oflateral thinking. 
C) introduce workplace spirituality programs. 
D) strive to hire people who display creative characteristics. 
A) communicate a sense of urgency to employees. 
B) avoid the use oflateral thinking. 
C) introduce workplace spirituality programs. 
D) strive to hire people who display creative characteristics.

Question 10

Idea champions:

Accepted Answer

A) are the facilitators of brainstorming sessions held in organizations. 
B) provide a safe harbor where ideas from people throughout an organization can be developed. 
C) use electronic brainstorming. 
D) fight to overcome natural resistance and convince others of the value of an idea. 
A) are the facilitators of brainstorming sessions held in organizations. 
B) provide a safe harbor where ideas from people throughout an organization can be developed. 
C) use electronic brainstorming. 
D) fight to overcome natural resistance and convince others of the value of an idea.

Question 11

The dream stage of the appreciative inquiry process involves:

Accepted Answer

A) translating the ideas identified in the previous stages into concrete action steps. 
B) formulating action plans for transforming dreams into reality. 
C) interviewing people and asking them to tell stories that identify the best of their experiences with an organization. 
D) creating a shared vision of the best possible future, grounded in the reality of what already exists. 
A) translating the ideas identified in the previous stages into concrete action steps. 
B) formulating action plans for transforming dreams into reality. 
C) interviewing people and asking them to tell stories that identify the best of their experiences with an organization. 
D) creating a shared vision of the best possible future, grounded in the reality of what already exists.

Question 12

A safe harbor where ideas from employees can be developed without interference from company bureaucracy or politics is called an:

Accepted Answer

A) idea champion. 
B) idea incubator. 
C) open culture. 
D) change agent. 
A) idea champion. 
B) idea incubator. 
C) open culture. 
D) change agent.

Question 13

The management at GreatBiz Inc.wants to reduce the separation between management and the workers.As part of the change initiative, it eliminates the rule about clocking in at a particular time every day.However, it is met with great resistance from the workers.In this case, which of the following steps should the management take?

Accepted Answer

A) The management should declare bonuses for workers who agree to accept the change so that other workers who are resistant about the change may also be lured to accept it. 
B) The management should take legal actions against the workers who oppose the change or who instigate other workers to resist the change. 
C) The management should find ways to enable the workers to see the value in changes that are needed for the organization to succeed. 
D) The management should promise to fulfill all the demands of the workers and empower them to make important business decisions. 
A) The management should declare bonuses for workers who agree to accept the change so that other workers who are resistant about the change may also be lured to accept it. 
B) The management should take legal actions against the workers who oppose the change or who instigate other workers to resist the change. 
C) The management should find ways to enable the workers to see the value in changes that are needed for the organization to succeed. 
D) The management should promise to fulfill all the demands of the workers and empower them to make important business decisions.

Question 14

Lateral thinking appears to solve a problem by an unorthodox or apparently illogical method.

Accepted Answer

A) True 
 B)False

Question 15

The manager at Seasons Hotel wanted to change the incentive system to offer bonuses tied to the hotel's fmancial performance, but the employees refused to comply.This example shows that the manager:

Accepted Answer

A) violated employees' personal compact. 
B) used ethical leadership. 
C) applied the appreciative inquiry approach. 
D) used expert power to implement changes. 
A) violated employees' personal compact. 
B) used ethical leadership. 
C) applied the appreciative inquiry approach. 
D) used expert power to implement changes.

Question 16

is a technique to encourage creativity that uses a face-to-face interactive group to spontaneously suggest a broad range of creative ideas to solve a problem.

Accepted Answer

The answer of is a technique to encourage creativity that...

Question 17

During the stage of appreciative inquiry, action plans for transforming dreams into reality are formulated.

Accepted Answer

The answer of During the stage of appreciative inquiry, action...

Question 18

According to the eight-stage model of planned organizational change, .

Accepted Answer

A) a single leader can implement a major change alone 
B) a leader can communicate the urgency for change by providing people with required facts and figures 
C) short-term accomplishments hold trivial importance while considering a major change project 
D) unless people see positive results of their efforts, motivation can wane during a major change project 
A) a single leader can implement a major change alone 
B) a leader can communicate the urgency for change by providing people with required facts and figures 
C) short-term accomplishments hold trivial importance while considering a major change project 
D) unless people see positive results of their efforts, motivation can wane during a major change project

Question 19

One approach to immersion is to:

Accepted Answer

A) think outside the box. 
B) focus on the internal aspects of a situation or problem. 
C) hold a single perspective toward a product or process. 
D) prohibit unusual manipulation of product or process components. 
A) think outside the box. 
B) focus on the internal aspects of a situation or problem. 
C) hold a single perspective toward a product or process. 
D) prohibit unusual manipulation of product or process components.

Question 20

is a set of systematic techniques for breaking away from customary mental concepts and generating new ones.

Accepted Answer

The answer of is a set of systematic techniques for...

The final stage of appreciative inquiry process is by translating the ideas identified in the previous stages into concrete action steps.

Employees resist change because:

Appreciative inquiry can be applied:

Idea incubators are people who passionately believe in an idea and fight to overcome natural resistance and convince others of its value.

In the stage of appreciative inquiry process, people identify "the best of what exists"-an organization's key strengths and best practices.

One shortcoming of appreciative inquiry is that it does not engage people from outside an organization, such as customers or clients, partners, and other stakeholders, in a change process.

Creativity itself is an outcome rather than a process, a destination rather than a journey.

is a technique for leading change that engages individuals, teams, or an entire organization by reinforcing positive messages and focusing on learning from success.

Organizations that want to encourage change and innovation:

Idea champions:

The dream stage of the appreciative inquiry process involves:

A safe harbor where ideas from employees can be developed without interference from company bureaucracy or politics is called an:

Lateral thinking appears to solve a problem by an unorthodox or apparently illogical method.

The manager at Seasons Hotel wanted to change the incentive system to offer bonuses tied to the hotel's fmancial performance, but the employees refused to comply.This example shows that the manager:

is a technique to encourage creativity that uses a face-to-face interactive group to spontaneously suggest a broad range of creative ideas to solve a problem.

During the stage of appreciative inquiry, action plans for transforming dreams into reality are formulated.

According to the eight-stage model of planned organizational change, .

One approach to immersion is to:

is a set of systematic techniques for breaking away from customary mental concepts and generating new ones.

What Does It Mean to Be a Leader

Traits, Behaviors, and Relationships

Contingency Approaches to Leadership

The Leader As an Individual

Leadership Mind and Heart

Courage and Moral Leadership

Followership

Motivation and Empowerment

Leadership Communication

Leading Teams

Developing Leadership Diversity

Leadership Power and Influence

Creating Vision and Strategic Direction

Shaping Culture and Values

Filters

Exam 15: Leading Change

The final stage of appreciative inquiry process is by translating the ideas identified in the previous stages into concrete action steps.

Employees resist change because:

Appreciative inquiry can be applied:

Idea incubators are people who passionately believe in an idea and fight to overcome natural resistance and convince others of its value.

In the stage of appreciative inquiry process, people identify "the best of what exists"-an organization's key strengths and best practices.

One shortcoming of appreciative inquiry is that it does not engage people from outside an organization, such as customers or clients, partners, and other stakeholders, in a change process.

Creativity itself is an outcome rather than a process, a destination rather than a journey.

is a technique for leading change that engages individuals, teams, or an entire organization by reinforcing positive messages and focusing on learning from success.

Organizations that want to encourage change and innovation:

Idea champions:

The dream stage of the appreciative inquiry process involves:

A safe harbor where ideas from employees can be developed without interference from company bureaucracy or politics is called an:

Lateral thinking appears to solve a problem by an unorthodox or apparently illogical method.

The manager at Seasons Hotel wanted to change the incentive system to offer bonuses tied to the hotel's fmancial performance, but the employees refused to comply.This example shows that the manager:

is a technique to encourage creativity that uses a face-to-face interactive group to spontaneously suggest a broad range of creative ideas to solve a problem.

During the stage of appreciative inquiry, action plans for transforming dreams into reality are formulated.

According to the eight-stage model of planned organizational change, .

One approach to immersion is to:

is a set of systematic techniques for breaking away from customary mental concepts and generating new ones.

What Does It Mean to Be a Leader

Traits, Behaviors, and Relationships

Contingency Approaches to Leadership

The Leader As an Individual

Leadership Mind and Heart

Courage and Moral Leadership

Followership

Motivation and Empowerment

Leadership Communication

Leading Teams

Developing Leadership Diversity

Leadership Power and Influence

Creating Vision and Strategic Direction

Shaping Culture and Values

Filters