Exam 15: Leading Change

One of the characteristics of leaders who can accomplish successful change projects is that:

Leaders who accomplish successful change projects define themselves as people who want to maintain the status quo in organizations.

At HiTech Corp.,the leaders' efforts to build a collaborative relationship were met with resistance from union leaders until bankruptcy forced them to work together.This example shows that leaders must:

According to the eight-stage model of planned organizational change, leaders communicate the urgency for change in a way that provides people with facts and figures about such a change.

To help someone change means first denying emotions associated with endings and losses and trying to talk people out of feeling them.

Discuss electronic brainstorming.

During the stage of the appreciative inquiry (AI) process, people are asked to narrate stories that identify the best of their experiences with an organization.

uses a round-robin format to get people from different areas of an organization talking together, generating creative ideas, and identifying areas for potential collaboration.

According to the eight-stage model of planned organizational change, why is it important for leaders to have the right people on board?

The fmal stage of appreciative inquiry is creating a design by translating the ideas identified in the previous stages into concrete action steps.

Rapidly changing technologies, globalization, and changing markets are some of the envirornnental forces creating a greater need for change leadership within organizations.

One approach to brainstorming is to focus on the internal aspects of a situation or problem.

A(n) is something that awakens an individual's hopes and dreams about the future, about possibilities of what could be, rather than focusing on trying to "fix" weaknesses or shortcomings.

The underlying reason why employees resist change is that it violates the personal compact between workers and an organization.

As part of the brainstorming process, freewheeling involves:

Crescent Corp., a company manufacturing electronic appliances, sends teams of six people to live together for eight weeks and use the company's products for household chores such as cooking, washing, laundry, and cleaning.This enables the team members to test their products in realistic settings and generate ideas on how to improve them.This is an example of:

are people who passionately believe in a new idea and fight to overcome natural resistance and convince others of its value.

Electronic brainstorming generates more ideas than regular brainstorming groups because:

According to the eight-stage model of planned organizational change, a change process includes:

During the stage of appreciative inquiry, the unique qualities of a group that have contributed to an organization's success are identified.