Question 1

According to the job characteristics model,
-Experienced responsibility for results refers to ________.

Accepted Answer

A)  how much employees care about the jobs they are doing 
B)  the sense each employee has that his or her efforts contribute to the outcome 
C)  an employees' intention to stay in the company 
D)  an employees' support of the company and its mission 
E)  employees' awareness of the real-life results of their efforts 
A)  how much employees care about the jobs they are doing 
B)  the sense each employee has that his or her efforts contribute to the outcome 
C)  an employees' intention to stay in the company 
D)  an employees' support of the company and its mission 
E)  employees' awareness of the real-life results of their efforts

Question 2

________ refers to the idea that carefully designed performance targets and aims can motivate employees to higher performance.

Accepted Answer

A)  Goal-setting theory 
B)  Equity theory 
C)  Herzberg's two-factor theory 
D)  David McClelland's three needs theory 
E)  Expectancy theory 
A)  Goal-setting theory 
B)  Equity theory 
C)  Herzberg's two-factor theory 
D)  David McClelland's three needs theory 
E)  Expectancy theory

Question 3

Unlike with the other classical theories,there is a lot of research to validate Herzberg's two-factor theory.

Accepted Answer

A) True 
 B)False

Question 4

Compare and contrast expectancy theory with equity theory.

Accepted Answer

Expectancy theory refers to the idea tha

Question 5

What is Herzberg's two-factor theory? How do hygiene factors differ from motivators.

Accepted Answer

Herzberg's two-factor theory refers to a

Question 6

Which of the following statements is true about management by objectives?

Accepted Answer

A)  It suggests that employee satisfaction depends on the perceived ratio of inputs to outputs. 
B)  It has not been validated by experimental research. 
C)  It reduces employee involvement in goal setting and decision making. 
D)  It reduces employee stress by removing specific goals and targets. 
E)  It ensures that employee's activities are directly linked to achieving the organization's long-term goals. 
A)  It suggests that employee satisfaction depends on the perceived ratio of inputs to outputs. 
B)  It has not been validated by experimental research. 
C)  It reduces employee involvement in goal setting and decision making. 
D)  It reduces employee stress by removing specific goals and targets. 
E)  It ensures that employee's activities are directly linked to achieving the organization's long-term goals.

Question 7

At the top of Maslow's hierarchy is self-actualization need.

Accepted Answer

A) True 
 B)False

Question 8

Which of the following is a limitation of the goal-setting theory?

Accepted Answer

A)  decreased extrinsic motivation 
B)  reduced internal competition 
C)  missed learning opportunities 
D)  less challenging goals 
E)  reduced emphasis on short-term performance 
A)  decreased extrinsic motivation 
B)  reduced internal competition 
C)  missed learning opportunities 
D)  less challenging goals 
E)  reduced emphasis on short-term performance

Question 9

________ connects an employee's efforts to the outcome he or she thinks will result from those efforts.

Accepted Answer

A)  Maslow's hierarchy 
B)  Herzberg's two-factor theory 
C)  David McClelland's three needs theory 
D)  Expectancy theory 
E)  Equity theory 
A)  Maslow's hierarchy 
B)  Herzberg's two-factor theory 
C)  David McClelland's three needs theory 
D)  Expectancy theory 
E)  Equity theory

Question 10

________ theory suggests that managers can motivate employees by shaping their actions through behavior modification.

Accepted Answer

A)  Expectancy 
B)  Two-factor 
C)  Equity 
D)  Reinforcement 
E)  Maslow's 
A)  Expectancy 
B)  Two-factor 
C)  Equity 
D)  Reinforcement 
E)  Maslow's

Question 11

Engagement predicts the likelihood that employees will stay or leave their jobs.

Accepted Answer

A) True 
 B)False

Question 12

Research into equity theory has led to thinking about the broader concept of ________.

Accepted Answer

A)  scientific management 
B)  self-actualization 
C)  organizational justice 
D)  intrinsic rewards 
E)  self-efficacy 
A)  scientific management 
B)  self-actualization 
C)  organizational justice 
D)  intrinsic rewards 
E)  self-efficacy

Question 13

At Creative Solutions,an event management firm,employees are given ample creative freedom,flexible work-timings,and they can choose their own working styles.The top management of the firm believes that all employees enjoy meaningful work,and are naturally committed to the firm's goals.Team leaders are advised not to use force,control,or threats to motivate team members.The top management of Creative Solutions is most likely to be using which of the following approaches?

Accepted Answer

A)  Theory X 
B)  Hawthorne's effect 
C)  Scientific management 
D)  Expectancy theory 
E)  Theory Y 
A)  Theory X 
B)  Hawthorne's effect 
C)  Scientific management 
D)  Expectancy theory 
E)  Theory Y

Question 14

Frederick W.Taylor's scientific management approach focused on intrinsic motivational elements,such as opportunities for personal satisfaction.

Accepted Answer

A) True 
 B)False

Question 15

In the workplace,motivation can be assessed by measuring four indicators: satisfaction,engagement,rootedness,and ________.

Accepted Answer

A)  intelligence 
B)  commitment 
C)  creativity 
D)  work performance 
E)  cognitive dissonance 
A)  intelligence 
B)  commitment 
C)  creativity 
D)  work performance 
E)  cognitive dissonance

Question 16

Donald is the customer service manager at Artemis Technologies,a software development firm.During a lean period,employees who handle customer issues over the telephone are trained and asked to handle walk-in customers for 2 months; similarly,employees who handle walk-in customers are trained and asked to handle customer issues over the telephone for 2 months.Donald makes these changes to improve employee motivation.In this example,Donald is most likely to be using which of the following strategies?

Accepted Answer

A)  centralization 
B)  cross-training 
C)  decentralization 
D)  horizontal integration 
E)  benchmarking 
A)  centralization 
B)  cross-training 
C)  decentralization 
D)  horizontal integration 
E)  benchmarking

Question 17

Which of the following theorists developed the three-needs theory of motivation that highlights needs for power,affiliation,and achievement?

Accepted Answer

A)  Douglas McGregor 
B)  Abraham Maslow 
C)  David McClelland 
D)  Frederick W. Taylor 
E)  Frederick Herzberg 
A)  Douglas McGregor 
B)  Abraham Maslow 
C)  David McClelland 
D)  Frederick W. Taylor 
E)  Frederick Herzberg

Question 18

Which of the following statements is true regarding the job characteristics model?

Accepted Answer

A)  According to the job characteristics model, the narrower the range of skills required, the more meaningful the work is likely to be to the employee. 
B)  According to the job characteristics model, lower task identity contributes to the sense of meaning in work. 
C)  According to the job characteristics model, autonomy is one of the three critical psychological states that determine motivation, performance, and other outcomes. 
D)  According to the job characteristics model, employees with little growth needs respond most dramatically to improvements in job dimensions. 
E)  According to the job characteristics model, experienced meaningfulness of the work is a measure of how much employees care about the jobs they are doing. 
A)  According to the job characteristics model, the narrower the range of skills required, the more meaningful the work is likely to be to the employee. 
B)  According to the job characteristics model, lower task identity contributes to the sense of meaning in work. 
C)  According to the job characteristics model, autonomy is one of the three critical psychological states that determine motivation, performance, and other outcomes. 
D)  According to the job characteristics model, employees with little growth needs respond most dramatically to improvements in job dimensions. 
E)  According to the job characteristics model, experienced meaningfulness of the work is a measure of how much employees care about the jobs they are doing.

Question 19

Discuss the criteria that must be met for goals to function as effective motivators.

Accepted Answer

For goals to function as effective motiv

Question 20

If an employee has perfect attendance for the month,he or she is given a $25 bonus.This would be an example of _______.

Accepted Answer

A)  an incentive 
B)  job enrichment 
C)  an intrinsic reward 
D)  punishment 
E)  negative reinforcement 
A)  an incentive 
B)  job enrichment 
C)  an intrinsic reward 
D)  punishment 
E)  negative reinforcement

According to the job characteristics model, -Experienced responsibility for results refers to ________.

________ refers to the idea that carefully designed performance targets and aims can motivate employees to higher performance.

Unlike with the other classical theories,there is a lot of research to validate Herzberg's two-factor theory.

Compare and contrast expectancy theory with equity theory.

What is Herzberg's two-factor theory? How do hygiene factors differ from motivators.

Which of the following statements is true about management by objectives?

At the top of Maslow's hierarchy is self-actualization need.

Which of the following is a limitation of the goal-setting theory?

________ connects an employee's efforts to the outcome he or she thinks will result from those efforts.

________ theory suggests that managers can motivate employees by shaping their actions through behavior modification.

Engagement predicts the likelihood that employees will stay or leave their jobs.

Research into equity theory has led to thinking about the broader concept of ________.

Frederick W.Taylor's scientific management approach focused on intrinsic motivational elements,such as opportunities for personal satisfaction.

In the workplace,motivation can be assessed by measuring four indicators: satisfaction,engagement,rootedness,and ________.

Which of the following theorists developed the three-needs theory of motivation that highlights needs for power,affiliation,and achievement?

Which of the following statements is true regarding the job characteristics model?

Discuss the criteria that must be met for goals to function as effective motivators.

If an employee has perfect attendance for the month,he or she is given a $25 bonus.This would be an example of _______.

Developing a Business Mindset

Understanding Basic Economics

The Global Marketplace

Business Ethics and Corporate Social Responsibility

Forms of Ownership

Entrepreneurship and Small Business Ownership

Management Roles, Functions, and Skills

Organization and Teamwork

Production Systems

Human Resources Management

Labor Relations

The Art and Science of Marketing

Product and Pricing Strategies

Distribution and Marketing Logistics

Customer Communication

Financial Information and Accounting Concepts

Financial Management

Financial Markets and Investment Strategies

The Money Supply and Banking Systems

Filters

Exam 10: Employee Motivation

According to the job characteristics model, -Experienced responsibility for results refers to ________.

________ refers to the idea that carefully designed performance targets and aims can motivate employees to higher performance.

Unlike with the other classical theories,there is a lot of research to validate Herzberg's two-factor theory.

Compare and contrast expectancy theory with equity theory.

What is Herzberg's two-factor theory? How do hygiene factors differ from motivators.

Which of the following statements is true about management by objectives?

At the top of Maslow's hierarchy is self-actualization need.

Which of the following is a limitation of the goal-setting theory?

________ connects an employee's efforts to the outcome he or she thinks will result from those efforts.

________ theory suggests that managers can motivate employees by shaping their actions through behavior modification.

Engagement predicts the likelihood that employees will stay or leave their jobs.

Research into equity theory has led to thinking about the broader concept of ________.

Frederick W.Taylor's scientific management approach focused on intrinsic motivational elements,such as opportunities for personal satisfaction.

In the workplace,motivation can be assessed by measuring four indicators: satisfaction,engagement,rootedness,and ________.

Which of the following theorists developed the three-needs theory of motivation that highlights needs for power,affiliation,and achievement?

Which of the following statements is true regarding the job characteristics model?

Discuss the criteria that must be met for goals to function as effective motivators.

If an employee has perfect attendance for the month,he or she is given a $25 bonus.This would be an example of _______.

Developing a Business Mindset

Understanding Basic Economics

The Global Marketplace

Business Ethics and Corporate Social Responsibility

Forms of Ownership

Entrepreneurship and Small Business Ownership

Management Roles, Functions, and Skills

Organization and Teamwork

Production Systems

Human Resources Management

Labor Relations

The Art and Science of Marketing

Product and Pricing Strategies

Distribution and Marketing Logistics

Customer Communication

Financial Information and Accounting Concepts

Financial Management

Financial Markets and Investment Strategies

The Money Supply and Banking Systems

Filters