Exam 10: Employee Motivation

Nelly Kaszton is the manager of a team of financial analysts at M&A Analytics,a Chicago-based firm which offers software,advisory services,and research facilities for financial risk management.The firm uses management by objectives technique to motivate employees to higher performance.As a part of the management by objectives (MBO)technique,Nelly Kaszton is most likely to implement which of the following actions?

Dick works as the first-line manager of a team of sales persons at Dowson's Store,a leading clothes retail store.To motivate the sales agents in his team,Dick says that he will not assign weekend work and overtime to the top three sales agents,as per quantitative performance measures.In this example,Dick uses ________.

Which of the following is a drawback of David McClelland's three-needs theory?

Compare and contrast scientific management with Hawthorne effect.

Discuss McClelland's three-needs theory.How does the three-needs theory differ from other classical theories?

According to Maslow's hierarchy of needs theory,which of the following are self-actualization needs?

According to Maslow,higher level needs can serve as motivators even if lower level needs are not yet met.

Goal-setting theory of motivation suggests that ________.

Alex has been working as technical service representative for Convergence Technologies,a software development firm for two years.His duties and responsibilities include providing technical assistance to end users and preparing reports on product problems encountered.During a performance review meeting with his manager,Alex mentions that he finds his job to be very monotonous.Alex's manager makes his job more challenging and interesting by asking him to conduct technical interviews of potential employees,as well as train and mentor new hires.In this example,Alex's manager uses which of the following strategies to motivate him?

Discuss the four indicators that can be used to measure motivation in a workplace setting?

Compare and contrast the three critical psychological states described in the job characteristics model.

Complaints about gender pay fairness,where men get more money than women for the same work,are instances of equity issues.

Negative reinforcement encourages a particular behavior to be repeated through the reduction,removal,or absence of an unpleasant outcome.

Nathan works as an adolescent and family counselor in a private school.He feels motivated to come to work everyday because he is acutely aware of the impact he has on his clients.Being able to assist young people and their families through difficult situations gives him a profound sense of satisfaction.According to the job characteristics model,which of the following best describes Nathan's job?

Which of the following statements is true about job enlargement?

________ proposed a model that divides motivational forces into satisfiers ("motivators")and dissatisfiers ("hygiene factors").

Andy works as a junior accountant in a firm.He has a nice house,a good insurance plan,a secure job,an affectionate family,and a close circle of friends.However,he is always sidelined at work,and his contributions and initiatives go unrecognized.His suggestions to improve the work environment are also overlooked.He feels that his superiors at his firm do not respect him.He begins to feel unsatisfied and his productivity reduces.Andy's manager uses Maslow's hierarchy,and identifies that Andy is on ________ needs level.

Kelly,who had recently joined an organization,participates in all corporate events as she wants to be accepted as a friend by her co-workers.According to David McClelland's three-needs theory,this desire is known as ________.

Theory Y-oriented managers believe that employees like to work.

Justin M.Brown,the operations manager at Vernon Manufacturing Company,formulated a strategy to motivate the firm's employees.Justin addressed employee's dissatisfaction by increasing their salary and incentives; he employed several industrial counsellors to help employees deal with work-related stress,and improved the health insurance plan provided to employees.He also motivated employees by providing greater opportunity for advancement; recognizing employees who perform well; and giving employees greater responsibility to foster a sense of achievement in them.Justin's measures are based on which of the following approaches?