Question 1

During the dreaming step of appreciative inquiry, participants ________.

Accepted Answer

A) identify the organization's strengths 
B) use information from the discovery phase to speculate on possible futures 
C) find a common vision of how the organization will look in the future 
D) write action plans and develop implementation strategies 
E) recount times they felt the organization worked best 
A) identify the organization's strengths 
B) use information from the discovery phase to speculate on possible futures 
C) find a common vision of how the organization will look in the future 
D) write action plans and develop implementation strategies 
E) recount times they felt the organization worked best

Question 2

Belonging creates paradoxes between establishing a sense of collective identity and acknowledging our desire to be recognized and accepted as unique individuals.

Accepted Answer

A) True 
 B)False

Question 3

Jerry is feeling very stressed because his boss expects a project to be delivered to the client within a very unreasonable deadline. Jerry has to work nights and weekends to make the deadline. Jerry is feeling stress due to a(n)________ factor.

Accepted Answer

A) environmental 
B) organizational 
C) economic 
D) structural 
E) personal 
A) environmental 
B) organizational 
C) economic 
D) structural 
E) personal

Question 4

________ involves correcting errors by modifying the organization's objectives, policies, and standard routines.

Accepted Answer

A) Action research 
B) Double-loop learning 
C) Process reengineering 
D) Single-loop learning 
E) Organizational restructuring 
A) Action research 
B) Double-loop learning 
C) Process reengineering 
D) Single-loop learning 
E) Organizational restructuring

Question 5

It is easiest for management to deal with resistance when it is ________.

Accepted Answer

A) concealed 
B) deferred 
C) passive 
D) implicit 
E) overt 
A) concealed 
B) deferred 
C) passive 
D) implicit 
E) overt

Question 6

Describe the various ways of overcoming resistance to change.

Accepted Answer

The various ways of overcoming resistanc

Question 7

John Kotter built on Lewin's three-step model to create a more detailed approach for implementing change. Which of the following steps in Kotter's eight-step plan for implementing change represents the unfreezing stage in Lewin's three-step model?

Accepted Answer

A) Plan for, create, and reward short-term "wins" that move the organization toward the new vision. 
B) Consolidate improvements, reassess changes, and make necessary adjustments in the new programs. 
C) Create a new vision to direct the change and strategies for achieving the vision. 
D) Empower others to act on the vision by removing barriers to change and encouraging risk taking and creative problem solving. 
E) Reinforce the changes by demonstrating the relationship between new behaviors and organizational success. 
A) Plan for, create, and reward short-term "wins" that move the organization toward the new vision. 
B) Consolidate improvements, reassess changes, and make necessary adjustments in the new programs. 
C) Create a new vision to direct the change and strategies for achieving the vision. 
D) Empower others to act on the vision by removing barriers to change and encouraging risk taking and creative problem solving. 
E) Reinforce the changes by demonstrating the relationship between new behaviors and organizational success.

Question 8

Which of the following resistances to change is implicit?

Accepted Answer

A) strike 
B) increased error 
C) resignation 
D) complaint 
E) work slowdown 
A) strike 
B) increased error 
C) resignation 
D) complaint 
E) work slowdown

Question 9

You have brought in the local extension agent to explain demographics and the changing nature of the area in which you live. The method for overcoming resistance that you have chosen is ________.

Accepted Answer

A) education and communication 
B) participation 
C) negotiation 
D) manipulation and cooptation 
E) coercion 
A) education and communication 
B) participation 
C) negotiation 
D) manipulation and cooptation 
E) coercion

Question 10

Selective information processing is a major source of resistance to change. It indicates that ________.

Accepted Answer

A) changes in organizational patterns may threaten the expertise of specialized groups so these groups tend to resist change 
B) individuals hear what they want to hear and they ignore information that challenges the world they've created 
C) limited changes in subsystems tend to be nullified by the larger system 
D) groups in the organization that control sizable resources often resist change 
E) even if individuals want to change their behavior, group norms may act as a constraint 
A) changes in organizational patterns may threaten the expertise of specialized groups so these groups tend to resist change 
B) individuals hear what they want to hear and they ignore information that challenges the world they've created 
C) limited changes in subsystems tend to be nullified by the larger system 
D) groups in the organization that control sizable resources often resist change 
E) even if individuals want to change their behavior, group norms may act as a constraint

Question 11

Define change agent and describe where change is most likely to come from. Compare who is most likely to be an agent of change and who is most likely to resist change. Explain your answer.

Accepted Answer

Change agents are the people in an organ

Question 12

What are the various organizational approaches toward managing stress?

Accepted Answer

Several factors that cause stress-partic

Question 13

Tescra Education is an educational publishing company that provides textbooks in the area of higher education. The company has been in business for almost 20 years now and has earned substantial profits during this period. Which of the following trends, if true, would drive the company to change its business strategy?

Accepted Answer

A) a rise in the cost of electronic products such as iPads and e-book readers and subscription charges for educational apps 
B) an upward trend in students' preference for face-to-face interaction with instructors using traditional classroom learning techniques 
C) a need for learning environments where students feel safe to apply the knowledge they've acquired in the classroom to real-life situations 
D) a decrease in the number of people going back to school to upgrade their skills, due to an economic boom 
E) an increase in the number of laws and regulations related to intellectual property 
A) a rise in the cost of electronic products such as iPads and e-book readers and subscription charges for educational apps 
B) an upward trend in students' preference for face-to-face interaction with instructors using traditional classroom learning techniques 
C) a need for learning environments where students feel safe to apply the knowledge they've acquired in the classroom to real-life situations 
D) a decrease in the number of people going back to school to upgrade their skills, due to an economic boom 
E) an increase in the number of laws and regulations related to intellectual property

Question 14

Discuss the various individual approaches toward managing stress.

Accepted Answer

The various individual approaches toward

Question 15

Who are change agents?

Accepted Answer

Change agents are the people in an organ

Question 16

Passion for change among entrepreneurs is greatest when work roles and the social environment encourage them to put their creative identities forward.

Accepted Answer

A) True 
 B)False

Question 17

Which of the following types of jobs is least likely to create stress and reduce satisfaction?

Accepted Answer

A) jobs that make multiple and conflicting demands 
B) jobs that provide a high level of feedback 
C) jobs that lack clarity about the employee's duties 
D) jobs that provide the employees less control over the pace of their work 
E) jobs that provide a low level of variety 
A) jobs that make multiple and conflicting demands 
B) jobs that provide a high level of feedback 
C) jobs that lack clarity about the employee's duties 
D) jobs that provide the employees less control over the pace of their work 
E) jobs that provide a low level of variety

Question 18

Which of the following reactions from employees is preferable as a response to change?

Accepted Answer

A) silence 
B) apathy 
C) resignation 
D) open discussion 
E) increase in the use of sick time 
A) silence 
B) apathy 
C) resignation 
D) open discussion 
E) increase in the use of sick time

During the dreaming step of appreciative inquiry, participants ________.

Belonging creates paradoxes between establishing a sense of collective identity and acknowledging our desire to be recognized and accepted as unique individuals.

Jerry is feeling very stressed because his boss expects a project to be delivered to the client within a very unreasonable deadline. Jerry has to work nights and weekends to make the deadline. Jerry is feeling stress due to a(n)________ factor.

________ involves correcting errors by modifying the organization's objectives, policies, and standard routines.

It is easiest for management to deal with resistance when it is ________.

Describe the various ways of overcoming resistance to change.

John Kotter built on Lewin's three-step model to create a more detailed approach for implementing change. Which of the following steps in Kotter's eight-step plan for implementing change represents the unfreezing stage in Lewin's three-step model?

Which of the following resistances to change is implicit?

You have brought in the local extension agent to explain demographics and the changing nature of the area in which you live. The method for overcoming resistance that you have chosen is ________.

Selective information processing is a major source of resistance to change. It indicates that ________.

Define change agent and describe where change is most likely to come from. Compare who is most likely to be an agent of change and who is most likely to resist change. Explain your answer.

What are the various organizational approaches toward managing stress?

Discuss the various individual approaches toward managing stress.

Who are change agents?

Passion for change among entrepreneurs is greatest when work roles and the social environment encourage them to put their creative identities forward.

Which of the following types of jobs is least likely to create stress and reduce satisfaction?

Which of the following reactions from employees is preferable as a response to change?

What Is Organizational Behavior?

Diversity in Organizations

Attitudes and Job Satisfaction

Emotions and Moods

Personality and Values

Perception and Individual Decision Making

Motivation Concepts

Motivation: From Concepts to Applications

Foundations of Group Behavior

Understanding Work Teams

Communication

Leadership

Power and Politics

Conflict and Negotiation

Foundations of Organization Structure

Organizational Culture

Human Resource Policies and Practices

Filters

Exam 18: Organizational Change and Stress Management

During the dreaming step of appreciative inquiry, participants ________.

Belonging creates paradoxes between establishing a sense of collective identity and acknowledging our desire to be recognized and accepted as unique individuals.

Jerry is feeling very stressed because his boss expects a project to be delivered to the client within a very unreasonable deadline. Jerry has to work nights and weekends to make the deadline. Jerry is feeling stress due to a(n)________ factor.

________ involves correcting errors by modifying the organization's objectives, policies, and standard routines.

It is easiest for management to deal with resistance when it is ________.

Describe the various ways of overcoming resistance to change.

John Kotter built on Lewin's three-step model to create a more detailed approach for implementing change. Which of the following steps in Kotter's eight-step plan for implementing change represents the unfreezing stage in Lewin's three-step model?

Which of the following resistances to change is implicit?

You have brought in the local extension agent to explain demographics and the changing nature of the area in which you live. The method for overcoming resistance that you have chosen is ________.

Selective information processing is a major source of resistance to change. It indicates that ________.

Define change agent and describe where change is most likely to come from. Compare who is most likely to be an agent of change and who is most likely to resist change. Explain your answer.

What are the various organizational approaches toward managing stress?

Discuss the various individual approaches toward managing stress.

Who are change agents?

Passion for change among entrepreneurs is greatest when work roles and the social environment encourage them to put their creative identities forward.

Which of the following types of jobs is least likely to create stress and reduce satisfaction?

Which of the following reactions from employees is preferable as a response to change?

What Is Organizational Behavior?

Diversity in Organizations

Attitudes and Job Satisfaction

Emotions and Moods

Personality and Values

Perception and Individual Decision Making

Motivation Concepts

Motivation: From Concepts to Applications

Foundations of Group Behavior

Understanding Work Teams

Communication

Leadership

Power and Politics

Conflict and Negotiation

Foundations of Organization Structure

Organizational Culture

Human Resource Policies and Practices

Filters