Question 1

________ is a method of changing behavior through unstructured group interaction.

Accepted Answer

A) Action research 
B) Planned modification 
C) Process consultation 
D) Sensitivity training 
E) Psychoanalysis 
A) Action research 
B) Planned modification 
C) Process consultation 
D) Sensitivity training 
E) Psychoanalysis

Question 2

You have threatened to eliminate positions and even to close down the company if your sales personnel don't change their attitudes. The method for overcoming resistance that you have chosen is ________.

Accepted Answer

A) education and communication 
B) participation 
C) negotiation 
D) coercion 
E) cooptation 
A) education and communication 
B) participation 
C) negotiation 
D) coercion 
E) cooptation

Question 3

If individuals resisting change are included in making change decisions in an attempt to gain their support, this approach is called ________.

Accepted Answer

A) cooptation 
B) exploitation 
C) arbitration 
D) coercion 
E) conciliation 
A) cooptation 
B) exploitation 
C) arbitration 
D) coercion 
E) conciliation

Question 4

What are the various structural variables that facilitate innovation?

Accepted Answer

Structural variables have been the most

Question 5

________ involves correcting errors using past routines and present policies.

Accepted Answer

A) Process reengineering 
B) Single-loop learning 
C) Circular logrolling 
D) Double-loop learning 
E) Organizational restructuring 
A) Process reengineering 
B) Single-loop learning 
C) Circular logrolling 
D) Double-loop learning 
E) Organizational restructuring

Question 6

In the case of process consultation, the consultants do not solve the organization's problems but rather guide or coach the client to solve his or her own problems after jointly diagnosing what needs improvement.

Accepted Answer

A) True 
 B)False

Question 7

Which of the following statements is true regarding innovation in organizations?

Accepted Answer

A) Organic structures negatively influence innovation. 
B) Interunit communication is low in innovative organizations. 
C) Short tenure in management is associated with innovation. 
D) Innovation is nurtured when there is an abundance of resources. 
E) Innovative organizations reward both successes and failures. 
A) Organic structures negatively influence innovation. 
B) Interunit communication is low in innovative organizations. 
C) Short tenure in management is associated with innovation. 
D) Innovation is nurtured when there is an abundance of resources. 
E) Innovative organizations reward both successes and failures.

Question 8

Which of the following, if true, would most weaken the argument that Fony Corp. should upgrade its technology?

Accepted Answer

A) Employees fear that the new technology will render them obsolete. 
B) The company will be able to recover the cost of the technology within four years of implementation. 
C) The new technology is expected to reduce the company's overall cost of production. 
D) The company's main client is threatening legal action after it had to recall nearly 2 million notebooks owing to defective batteries. 
E) The technology which the company is considering adopting was recently developed and has not yet been successfully implemented in a real business context. 
A) Employees fear that the new technology will render them obsolete. 
B) The company will be able to recover the cost of the technology within four years of implementation. 
C) The new technology is expected to reduce the company's overall cost of production. 
D) The company's main client is threatening legal action after it had to recall nearly 2 million notebooks owing to defective batteries. 
E) The technology which the company is considering adopting was recently developed and has not yet been successfully implemented in a real business context.

Question 9

Which of the following is an example of an individual source of resistance to change?

Accepted Answer

A) limited focus of change 
B) product orientation 
C) fear of the unknown 
D) structural inertia 
E) employee orientation 
A) limited focus of change 
B) product orientation 
C) fear of the unknown 
D) structural inertia 
E) employee orientation

Question 10

Cooptation combines manipulation and participation.

Accepted Answer

A) True 
 B)False

Question 11

Which of the following is an example of an organizational source of resistance to change?

Accepted Answer

A) limited focus of change 
B) security 
C) fear of the unknown 
D) selective information processing 
E) habit 
A) limited focus of change 
B) security 
C) fear of the unknown 
D) selective information processing 
E) habit

Question 12

Which of the following resistances to change is overt and immediate?

Accepted Answer

A) loss of loyalty 
B) increased absenteeism 
C) loss of motivation 
D) increased error 
E) complaint 
A) loss of loyalty 
B) increased absenteeism 
C) loss of motivation 
D) increased error 
E) complaint

Question 13

An example of change in competition is ________.

Accepted Answer

A) U.S. manufactured Toyota vehicles 
B) collapse of Enron Corporation 
C) Iraq-U.S. war 
D) increased interest in urban living 
E) a decrease in interest rates 
A) U.S. manufactured Toyota vehicles 
B) collapse of Enron Corporation 
C) Iraq-U.S. war 
D) increased interest in urban living 
E) a decrease in interest rates

Question 14

Procedural fairness while implementing changes is especially important when ________.

Accepted Answer

A) the organization is facing intense competition 
B) the employees have participated in the decision-making process 
C) the employees perceive the outcome as negative 
D) the environment in which the business operates is dynamic 
E) the employees are resisting the change due to group inertia 
A) the organization is facing intense competition 
B) the employees have participated in the decision-making process 
C) the employees perceive the outcome as negative 
D) the environment in which the business operates is dynamic 
E) the employees are resisting the change due to group inertia

Question 15

Who developed a three-step model for change that included unfreezing, movement, and refreezing?

Accepted Answer

A) John Kotter 
B) David McClelland 
C) Douglas Surber 
D) Lawrence Summers 
E) Kurt Lewin 
A) John Kotter 
B) David McClelland 
C) Douglas Surber 
D) Lawrence Summers 
E) Kurt Lewin

Question 16

Which of the following tactics for overcoming resistance to change is most likely to be beneficial when employees' fear and anxiety are high?

Accepted Answer

A) manipulation 
B) building support and commitment 
C) participation 
D) implementing changes fairly 
E) coercion 
A) manipulation 
B) building support and commitment 
C) participation 
D) implementing changes fairly 
E) coercion

Question 17

Which of the following steps in Kotter's eight-step plan for implementing change represents the movement stage in Lewin's three-step model?

Accepted Answer

A) Establish a sense of urgency by creating a compelling reason for why change is needed. 
B) Plan for, create, and reward short-term "wins" that propel the organization toward the new vision. 
C) Form a coalition with enough power to lead the change. 
D) Create a new vision to direct the change and strategies for achieving the vision. 
E) Reinforce the changes by demonstrating the relationship between new behaviors and organizational success. 
A) Establish a sense of urgency by creating a compelling reason for why change is needed. 
B) Plan for, create, and reward short-term "wins" that propel the organization toward the new vision. 
C) Form a coalition with enough power to lead the change. 
D) Create a new vision to direct the change and strategies for achieving the vision. 
E) Reinforce the changes by demonstrating the relationship between new behaviors and organizational success.

Question 18

A paper sales company designs and offers a new method of purchasing and shipping commercial quantities of paper through its Web site. The company used to do its business through its sales representative. This is an example of a(n)________ change.

Accepted Answer

A) accidental 
B) secondary 
C) planned 
D) cognitive 
E) integrated 
A) accidental 
B) secondary 
C) planned 
D) cognitive 
E) integrated

Question 19

Intergroup development seeks to change groups' attitudes, stereotypes, and perceptions that groups have of each other.

Accepted Answer

A) True 
 B)False

Question 20

Which of the following steps of the appreciative inquiry attempts to identify what people think are the organization's strengths?

Accepted Answer

A) dreaming 
B) destiny 
C) collaboration 
D) inferring 
E) discovery 
A) dreaming 
B) destiny 
C) collaboration 
D) inferring 
E) discovery

________ is a method of changing behavior through unstructured group interaction.

You have threatened to eliminate positions and even to close down the company if your sales personnel don't change their attitudes. The method for overcoming resistance that you have chosen is ________.

If individuals resisting change are included in making change decisions in an attempt to gain their support, this approach is called ________.

What are the various structural variables that facilitate innovation?

________ involves correcting errors using past routines and present policies.

In the case of process consultation, the consultants do not solve the organization's problems but rather guide or coach the client to solve his or her own problems after jointly diagnosing what needs improvement.

Which of the following statements is true regarding innovation in organizations?

Which of the following, if true, would most weaken the argument that Fony Corp. should upgrade its technology?

Which of the following is an example of an individual source of resistance to change?

Cooptation combines manipulation and participation.

Which of the following is an example of an organizational source of resistance to change?

Which of the following resistances to change is overt and immediate?

An example of change in competition is ________.

Procedural fairness while implementing changes is especially important when ________.

Who developed a three-step model for change that included unfreezing, movement, and refreezing?

Which of the following tactics for overcoming resistance to change is most likely to be beneficial when employees' fear and anxiety are high?

Which of the following steps in Kotter's eight-step plan for implementing change represents the movement stage in Lewin's three-step model?

A paper sales company designs and offers a new method of purchasing and shipping commercial quantities of paper through its Web site. The company used to do its business through its sales representative. This is an example of a(n)________ change.

Intergroup development seeks to change groups' attitudes, stereotypes, and perceptions that groups have of each other.

Which of the following steps of the appreciative inquiry attempts to identify what people think are the organization's strengths?

What Is Organizational Behavior?

Diversity in Organizations

Attitudes and Job Satisfaction

Emotions and Moods

Personality and Values

Perception and Individual Decision Making

Motivation Concepts

Motivation: From Concepts to Applications

Foundations of Group Behavior

Understanding Work Teams

Communication

Leadership

Power and Politics

Conflict and Negotiation

Foundations of Organization Structure

Organizational Culture

Human Resource Policies and Practices

Filters

Exam 18: Organizational Change and Stress Management

________ is a method of changing behavior through unstructured group interaction.

You have threatened to eliminate positions and even to close down the company if your sales personnel don't change their attitudes. The method for overcoming resistance that you have chosen is ________.

If individuals resisting change are included in making change decisions in an attempt to gain their support, this approach is called ________.

What are the various structural variables that facilitate innovation?

________ involves correcting errors using past routines and present policies.

In the case of process consultation, the consultants do not solve the organization's problems but rather guide or coach the client to solve his or her own problems after jointly diagnosing what needs improvement.

Which of the following statements is true regarding innovation in organizations?

Which of the following, if true, would most weaken the argument that Fony Corp. should upgrade its technology?

Which of the following is an example of an individual source of resistance to change?

Cooptation combines manipulation and participation.

Which of the following is an example of an organizational source of resistance to change?

Which of the following resistances to change is overt and immediate?

An example of change in competition is ________.

Procedural fairness while implementing changes is especially important when ________.

Who developed a three-step model for change that included unfreezing, movement, and refreezing?

Which of the following tactics for overcoming resistance to change is most likely to be beneficial when employees' fear and anxiety are high?

Which of the following steps in Kotter's eight-step plan for implementing change represents the movement stage in Lewin's three-step model?

A paper sales company designs and offers a new method of purchasing and shipping commercial quantities of paper through its Web site. The company used to do its business through its sales representative. This is an example of a(n)________ change.

Intergroup development seeks to change groups' attitudes, stereotypes, and perceptions that groups have of each other.

Which of the following steps of the appreciative inquiry attempts to identify what people think are the organization's strengths?

What Is Organizational Behavior?

Diversity in Organizations

Attitudes and Job Satisfaction

Emotions and Moods

Personality and Values

Perception and Individual Decision Making

Motivation Concepts

Motivation: From Concepts to Applications

Foundations of Group Behavior

Understanding Work Teams

Communication

Leadership

Power and Politics

Conflict and Negotiation

Foundations of Organization Structure

Organizational Culture

Human Resource Policies and Practices

Filters