Exam 18: Organizational Change and Stress Management

Which tactic to overcome resistance to change is a relatively inexpensive way to gain the support of adversaries, but may backfire if the targets become aware of the tactic?

Appreciative inquiry refers to a change process based on the systematic collection of data and selection of a change action based on what the analyzed data indicates.

Compare and contrast the AI strategy for managing change and the double-loop learning organization focused on creating change. How are they similar and different?

Paradox theory states the key paradox in management is that there is no final optimal status for an organization.

Limited focus of change is a major source of resistance to change that originates from an organizational source. It indicates that ________.

Which of the following is the last step in Kotter's eight-step plan for implementing change?

________ is a dynamic condition in which an individual is confronted with an opportunity, demand, or resource related to what the individual desires and for which the outcome is perceived to be both uncertain and important.

Which tactic for overcoming resistance to change basically assumes that the source of resistance lies in misinformation?

Management of a company threatens to close a manufacturing plant in the company whose employees are resisting an across-the-board pay cut. But this threat is actually untrue. In this case, which of the following tactics of overcoming resistance to change is being used by the management?

Brian's team just had a research breakthrough. They'll need several thousands of dollars to complete the project. Brian has called a series of meetings in which he's promoting the significance of the new discovery, explaining the economic benefits that will result from the final project, and answering questions. Brian is a(n)________ within his company.

Which of the following is one of the three steps in the Lewin's three-step change model?

Companies with dominant market share are less susceptible to the forces of change than smaller businesses.

You have decided to involve the sales personnel in planning for the change and in stocking appropriate new items to sell to gardeners. The method for overcoming resistance that you have chosen is ________.

What are the various individual sources of resistance to change?

Excessive smoking, substance abuse, and sleep disorders are all examples of ________ symptoms of stress.

Appreciative inquiry (AI)is an organizational development technique. Which of the following statements is true regarding appreciative inquiry?

What is organizational development? What are the various values on which the organizational development techniques are based?

Which of the following, if true, would weaken the argument to use coercive techniques in this situation?

Which of the following, if true, would most strengthen the argument that Fony Corp. should upgrade its technology?

The single factor most consistently related to stress in the workplace is the amount of work that needs to be done, followed closely by the presence of looming deadlines.