Question 1

What are the various organizational sources of resistance to change?

Accepted Answer

The various organizational sources of re

Question 2

Which of the following steps in Kotter's eight-step plan for implementing change represents the refreezing stage in Lewin's three-step model?

Accepted Answer

A) Plan for, create, and reward short-term "wins" that move the organization toward the new vision. 
B) Consolidate improvements, reassess changes, and make necessary adjustments in the new programs. 
C) Create a new vision to direct the change and strategies for achieving the vision. 
D) Empower others to act on the vision by removing barriers to change and encouraging risk taking and creative problem solving. 
E) Reinforce the changes by demonstrating the relationship between new behaviors and organizational success. 
A) Plan for, create, and reward short-term "wins" that move the organization toward the new vision. 
B) Consolidate improvements, reassess changes, and make necessary adjustments in the new programs. 
C) Create a new vision to direct the change and strategies for achieving the vision. 
D) Empower others to act on the vision by removing barriers to change and encouraging risk taking and creative problem solving. 
E) Reinforce the changes by demonstrating the relationship between new behaviors and organizational success.

Question 3

Describe the process of appreciative inquiry (AI).

Accepted Answer

Appreciative inquiry (AI)accentuates the

Question 4

Organizationally supported programs that focus on the employee's total physical and mental condition, such as helping them quit smoking or control alcohol use, are called ________ programs.

Accepted Answer

A) job redesign 
B) relaxation 
C) employee involvement 
D) organizational development 
E) wellness 
A) job redesign 
B) relaxation 
C) employee involvement 
D) organizational development 
E) wellness

Question 5

Change is not as inevitable for companies as it is for individuals.

Accepted Answer

A) True 
 B)False

Question 6

In order to make their firm a learning organization, managers should ________.

Accepted Answer

A) increase the number of hierarchical levels in the organization 
B) avoid the use of cross-functional teams 
C) penalize mistakes 
D) increase the degree of departmentalization 
E) redesign the organizational structure 
A) increase the number of hierarchical levels in the organization 
B) avoid the use of cross-functional teams 
C) penalize mistakes 
D) increase the degree of departmentalization 
E) redesign the organizational structure

Question 7

Family issues, economic problems, and personality characteristics are examples of the ________ factor of potential stress.

Accepted Answer

A) social 
B) environmental 
C) structural 
D) psychological 
E) personal 
A) social 
B) environmental 
C) structural 
D) psychological 
E) personal

Question 8

One of Carl's department employees was severely injured on the job. Carl has called in psychological counselors to talk to the other employees and scheduled a series of safety trainings for the department to be completed by the end of the week. He has also asked the HR personnel to talk to the department about the disability insurance that the company offers and make sure that his employees know what is available. Carl is using ________ to help cope with the stress caused by his employee's injury.

Accepted Answer

A) demands 
B) action research 
C) resources 
D) innovation 
E) appreciative inquiry 
A) demands 
B) action research 
C) resources 
D) innovation 
E) appreciative inquiry

Question 9

Sensitivity training emphasizes changing behavior through structured group interaction.

Accepted Answer

A) True 
 B)False

Question 10

Describe Lewin's three-step model used for managing change.

Accepted Answer

Kurt Lewin argued that successful change

Question 11

A(n)________ resistance to change clouds the link between the change and the reaction to it and may surface weeks, months, or even years later.

Accepted Answer

A) overt 
B) immediate 
C) active 
D) explicit 
E) deferred 
A) overt 
B) immediate 
C) active 
D) explicit 
E) deferred

Question 12

Which of the following is the first step in Kotter's eight-step plan for implementing change?

Accepted Answer

A) Create a new vision to direct the change and strategies for achieving the vision. 
B) Establish a sense of urgency by creating a compelling reason for why change is needed. 
C) Plan for, create, and reward short-term "wins" that move the organization toward the new vision. 
D) Form a coalition with enough power to lead the change. 
E) Communicate the vision throughout the organization. 
A) Create a new vision to direct the change and strategies for achieving the vision. 
B) Establish a sense of urgency by creating a compelling reason for why change is needed. 
C) Plan for, create, and reward short-term "wins" that move the organization toward the new vision. 
D) Form a coalition with enough power to lead the change. 
E) Communicate the vision throughout the organization.

Question 13

Idea champions display characteristics associated with ________ leadership.

Accepted Answer

A) narcissistic 
B) transformational 
C) autocratic 
D) transactional 
E) laissez-faire 
A) narcissistic 
B) transformational 
C) autocratic 
D) transactional 
E) laissez-faire

Question 14

Bart has a new idea for a way to cut costs in his department, but he is not willing to share his idea with his boss because the last department head that tried new cost cutting methods was recently fired because the new methods could not achieve expected results. Based on the example, how can Bart's company improve the culture to create innovation?

Accepted Answer

A) flatten the organizational structure 
B) reward both successes and failures 
C) increase the resources in Bart's department 
D) encourage communication between various departments 
E) conduct team-building activities 
A) flatten the organizational structure 
B) reward both successes and failures 
C) increase the resources in Bart's department 
D) encourage communication between various departments 
E) conduct team-building activities

Question 15

Organizations have built-in mechanisms-like their selection processes and formalized regulations-to produce stability. When an organization is confronted with change, these mechanisms act as a counterbalance to sustain stability. Which of the following organizational sources of resistance to change is represented by these mechanisms?

Accepted Answer

A) group inertia 
B) selective information processing 
C) employee-orientation 
D) structural inertia 
E) product-orientation 
A) group inertia 
B) selective information processing 
C) employee-orientation 
D) structural inertia 
E) product-orientation

Question 16

Resistance to change can be positive if it leads to open discussion and debate.

Accepted Answer

A) True 
 B)False

Question 17

Compare and contrast challenge stressors and hindrance stressors.

Accepted Answer

Recently, researchers have argued that c

Question 18

Describe the organizational factors that create stress and discuss how they compare to the factors of resistance to change. How are they similar and different? Are the methods for managing change useful for managing stress caused by organizational factors?

Accepted Answer

Pressures to avoid errors or complete ta

Question 19

Learning organizations use single-loop learning.

Accepted Answer

A) True 
 B)False

Question 20

During the design step of appreciative inquiry, participants ________.

Accepted Answer

A) find a common vision of how the organization will look in the future 
B) use information from the discovery phase to speculate on possible futures 
C) identify the organization's strengths 
D) recount times they felt the organization worked best 
E) write action plans and develop implementation strategies 
A) find a common vision of how the organization will look in the future 
B) use information from the discovery phase to speculate on possible futures 
C) identify the organization's strengths 
D) recount times they felt the organization worked best 
E) write action plans and develop implementation strategies

What are the various organizational sources of resistance to change?

Which of the following steps in Kotter's eight-step plan for implementing change represents the refreezing stage in Lewin's three-step model?

Describe the process of appreciative inquiry (AI).

Organizationally supported programs that focus on the employee's total physical and mental condition, such as helping them quit smoking or control alcohol use, are called ________ programs.

Change is not as inevitable for companies as it is for individuals.

In order to make their firm a learning organization, managers should ________.

Family issues, economic problems, and personality characteristics are examples of the ________ factor of potential stress.

Sensitivity training emphasizes changing behavior through structured group interaction.

Describe Lewin's three-step model used for managing change.

A(n)________ resistance to change clouds the link between the change and the reaction to it and may surface weeks, months, or even years later.

Which of the following is the first step in Kotter's eight-step plan for implementing change?

Idea champions display characteristics associated with ________ leadership.

Resistance to change can be positive if it leads to open discussion and debate.

Compare and contrast challenge stressors and hindrance stressors.

Describe the organizational factors that create stress and discuss how they compare to the factors of resistance to change. How are they similar and different? Are the methods for managing change useful for managing stress caused by organizational factors?

Learning organizations use single-loop learning.

During the design step of appreciative inquiry, participants ________.

What Is Organizational Behavior?

Diversity in Organizations

Attitudes and Job Satisfaction

Emotions and Moods

Personality and Values

Perception and Individual Decision Making

Motivation Concepts

Motivation: From Concepts to Applications

Foundations of Group Behavior

Understanding Work Teams

Communication

Leadership

Power and Politics

Conflict and Negotiation

Foundations of Organization Structure

Organizational Culture

Human Resource Policies and Practices

Filters

Exam 18: Organizational Change and Stress Management

What are the various organizational sources of resistance to change?

Which of the following steps in Kotter's eight-step plan for implementing change represents the refreezing stage in Lewin's three-step model?

Describe the process of appreciative inquiry (AI).

Organizationally supported programs that focus on the employee's total physical and mental condition, such as helping them quit smoking or control alcohol use, are called ________ programs.

Change is not as inevitable for companies as it is for individuals.

In order to make their firm a learning organization, managers should ________.

Family issues, economic problems, and personality characteristics are examples of the ________ factor of potential stress.

Sensitivity training emphasizes changing behavior through structured group interaction.

Describe Lewin's three-step model used for managing change.

A(n)________ resistance to change clouds the link between the change and the reaction to it and may surface weeks, months, or even years later.

Which of the following is the first step in Kotter's eight-step plan for implementing change?

Idea champions display characteristics associated with ________ leadership.

Resistance to change can be positive if it leads to open discussion and debate.

Compare and contrast challenge stressors and hindrance stressors.

Describe the organizational factors that create stress and discuss how they compare to the factors of resistance to change. How are they similar and different? Are the methods for managing change useful for managing stress caused by organizational factors?

Learning organizations use single-loop learning.

During the design step of appreciative inquiry, participants ________.

What Is Organizational Behavior?

Diversity in Organizations

Attitudes and Job Satisfaction

Emotions and Moods

Personality and Values

Perception and Individual Decision Making

Motivation Concepts

Motivation: From Concepts to Applications

Foundations of Group Behavior

Understanding Work Teams

Communication

Leadership

Power and Politics

Conflict and Negotiation

Foundations of Organization Structure

Organizational Culture

Human Resource Policies and Practices

Filters