Exam 18: Organizational Change and Stress Management

Appreciative inquiry involves identifying and fixing problems.

Elaine is very good at what she does, but she is constantly stressed by internal deadlines assigned to co-workers, obligatory meetings, and time lost in unrelated idle cubicle chatter. Today, after a meeting with her supervisor, she has been given more responsibility for her work, is able to set her own deadlines, decline attendance to various department meetings, and telecommute two days a week. Elaine's boss is using which of the following organizational strategies to reduce her stress?

________ is a change process based on systematic collection of data and selection of a change action based on what the analyzed data indicate.

Political uncertainties, economic uncertainties, and technological change are examples of the ________ factors of potential stress.

Which of the following is an organizational development technique that involves an outsider assisting a manager to identify what to improve and how?

Organizations are increasingly adjusting their processes and positioning their products as environment friendly and sustainable in order to increase their appeal to consumers. This is a response to changes in ________.

An example of change in the nature of the workforce is an increase in ________.

The application of direct threats or force upon resisters is called ________.

Risa has to work long hours and sometimes weekends, losing out on family time. Risa doesn't find her long hours overly stressful, but rather she sees it as her contribution to maintaining her family's equilibrium and well-being and bettering her children's future. In which country is Risa most likely employed?

What are the various forces that make it necessary for organizations to change?

"Buying off" the leaders of a resistance group by giving them a key role and seeking their advice not to find a better solution but to get their endorsement is an example of ________.

As a result of changing technology and unstable environment, your company is planning to undertake restructuring of the business. The employees in your company are worried about this upcoming change and many of them are anxious due to a fear that they will lose their jobs as a result of this change. But that is not the case. The company only wants to restructure its business units, and it is not planning to cut down on jobs. In such a situation, which of the following techniques is most likely to be used by your company to deal with the employees' resistance to change?

After restructuring, your division has had trouble filling the open positions with appropriate candidates. The selection processes used by human resources have not yet adjusted to the new criteria required for the restructured job positions. This problem is an example of which kind of resistance to change?

What are the various organizational development techniques?

Short tenure in management is associated with innovation.

Which of the following actions can extinguish risk taking and innovation?

Discuss some of the psychological consequences of stress and describe some of the individual approaches to managing stress.

________ are persons who act as catalysts and assume the responsibility for managing refinement activities.

Who built on Lewin's three-step model to create a more detailed eight-step plan for implementing change?

Rather than looking for problems, ________ seeks to identify the unique qualities and special strengths of an organization, which can then be built upon to improve performance.