Question 1

IBM created a new division and grouped engineers from 13 divisions. This change is called_________ .

Accepted Answer

A) evolutionary 
B) innovation 
C) restructuring 
D) TQM 
A) evolutionary 
B) innovation 
C) restructuring 
D) TQM

Question 2

Which of the following is not one of the OD techniques to promote change?

Accepted Answer

A) Coercion 
B) Process consultation 
C) Flexible work teams 
D) Sensitivity training 
A) Coercion 
B) Process consultation 
C) Flexible work teams 
D) Sensitivity training

Question 3

Organizational mirroring is a technique designed to make each department appreciate the other's perspective.

Accepted Answer

A) True 
 B)False

Question 4

What type of technology and interdependence in the British Coal mining industry promoted group cohesiveness?

Accepted Answer

A) Small batch and reciprocal interdependence 
B) Engineering and reciprocal interdependence 
C) Mass production and pooled interdependence 
D) Small batch and pooled interdependence 
A) Small batch and reciprocal interdependence 
B) Engineering and reciprocal interdependence 
C) Mass production and pooled interdependence 
D) Small batch and pooled interdependence

Question 5

The main reason companies have seen their fortunes decline is:

Accepted Answer

A) demographic forces. 
B) inability to change. 
C) reduced efficiency. 
D) human rights violations. 
A) demographic forces. 
B) inability to change. 
C) reduced efficiency. 
D) human rights violations.

Question 6

A consultant determines that the main issue is that there are teams that have little appreciation for the goals and objectives of a department that they have to work with. The consultant would most likely recommend_________ .

Accepted Answer

A) process consultation 
B) organizational mirroring 
C) action research to determine the root cause 
D) an organizational confrontation meeting 
A) process consultation 
B) organizational mirroring 
C) action research to determine the root cause 
D) an organizational confrontation meeting

Question 7

Group members unite to preserve the status quo. This resistance to change results from_________ .

Accepted Answer

A) cognitive biases 
B) power and conflict 
C) group norms 
D) group cohesiveness 
A) cognitive biases 
B) power and conflict 
C) group norms 
D) group cohesiveness

Question 8

An organization is experiencing strong resistance from its middle managers regarding a restructuring. What techniques can the organization use to facilitate the restructuring?

Accepted Answer

They should start by educating and commu

Question 9

The principles of total quality management are based upon _________.

Accepted Answer

A) environmental theory 
B) continuous improvement 
C) the rites of passage 
D) organizational behavior 
A) environmental theory 
B) continuous improvement 
C) the rites of passage 
D) organizational behavior

Question 10

Which theory explains the need to match technology with culture?

Accepted Answer

A) Socio- technical systems 
B) Technical complexity 
C) TQM 
D) Task interdependencies 
A) Socio- technical systems 
B) Technical complexity 
C) TQM 
D) Task interdependencies

Question 11

Intergroup training is similar to teambuilding except that intergroup training goes a step further and looks at ways to improve the ways different functions or divisions work together.

Accepted Answer

A) True 
 B)False

Question 12

Organic structures tend to resist change more than mechanistic structures.

Accepted Answer

A) True 
 B)False

Question 13

An evolutionary approach to change is characterized by all of the following except:

Accepted Answer

A) a top- down change strategy. 
B) benefits of making changes outweigh the costs of change. 
C) a bottom- up change strategy. 
D) incremental change to organizational strategy and organizational structure. 
A) a top- down change strategy. 
B) benefits of making changes outweigh the costs of change. 
C) a bottom- up change strategy. 
D) incremental change to organizational strategy and organizational structure.

Question 14

A finance manager observes that return- on- investment (ROI)is only 10 percent compared to the industry average of 20 percent. The manager informs top managers about his or her observation. This organization is in which stage of the change process?

Accepted Answer

A) Identifying obstacles to change 
B) Selecting a strategy for change 
C) Eliminating obstacles to change 
D) Determining the need for change 
A) Identifying obstacles to change 
B) Selecting a strategy for change 
C) Eliminating obstacles to change 
D) Determining the need for change

Question 15

According to Lewin's force field theory, change will occur when:

Accepted Answer

A) resistance to change is increased. 
B) ethical forces are promoted. 
C) subunit orientations are increased. 
D) pressures for change are increased. 
A) resistance to change is increased. 
B) ethical forces are promoted. 
C) subunit orientations are increased. 
D) pressures for change are increased.

Question 16

Re- engineering has replaced TQM as the newest management technique in Ontario Hospitals.

Accepted Answer

A) True 
 B)False

IBM created a new division and grouped engineers from 13 divisions. This change is called_________ .

Which of the following is not one of the OD techniques to promote change?

Organizational mirroring is a technique designed to make each department appreciate the other's perspective.

What type of technology and interdependence in the British Coal mining industry promoted group cohesiveness?

The main reason companies have seen their fortunes decline is:

A consultant determines that the main issue is that there are teams that have little appreciation for the goals and objectives of a department that they have to work with. The consultant would most likely recommend_________ .

Group members unite to preserve the status quo. This resistance to change results from_________ .

An organization is experiencing strong resistance from its middle managers regarding a restructuring. What techniques can the organization use to facilitate the restructuring?

The principles of total quality management are based upon _________.

Which theory explains the need to match technology with culture?

Intergroup training is similar to teambuilding except that intergroup training goes a step further and looks at ways to improve the ways different functions or divisions work together.

Organic structures tend to resist change more than mechanistic structures.

An evolutionary approach to change is characterized by all of the following except:

A finance manager observes that return- on- investment (ROI)is only 10 percent compared to the industry average of 20 percent. The manager informs top managers about his or her observation. This organization is in which stage of the change process?

According to Lewin's force field theory, change will occur when:

Re- engineering has replaced TQM as the newest management technique in Ontario Hospitals.

Organizations and Organizational Effectiveness

Organizational Stakeholders, Management, and Ethics

Managing in a Changing Global Environment

Basic Challenges of Organizational Design

Designing Organizational Structure: Coordination, Communication, and Control

Designing Organizational Structure: Specialization and Coordination

Creating and Managing Organizational Culture

Organizational Design and Strategy in a Changing Global Environment

Organizational Design, Competencies, and Technology

Organizational Transformations: Birth, Growth, Decline, and Death

Decision Making, Learning, Knowledge Management, and Information Technology

Innovation, Entrepreneurship, and Creativity

Managing Conflict, Power, and Politics

Filters

Exam 10: Types and Forms of Organizational Change

IBM created a new division and grouped engineers from 13 divisions. This change is called_________ .

Which of the following is not one of the OD techniques to promote change?

Organizational mirroring is a technique designed to make each department appreciate the other's perspective.

What type of technology and interdependence in the British Coal mining industry promoted group cohesiveness?

The main reason companies have seen their fortunes decline is:

A consultant determines that the main issue is that there are teams that have little appreciation for the goals and objectives of a department that they have to work with. The consultant would most likely recommend_________ .

Group members unite to preserve the status quo. This resistance to change results from_________ .

An organization is experiencing strong resistance from its middle managers regarding a restructuring. What techniques can the organization use to facilitate the restructuring?

The principles of total quality management are based upon _________.

Which theory explains the need to match technology with culture?

Intergroup training is similar to teambuilding except that intergroup training goes a step further and looks at ways to improve the ways different functions or divisions work together.

Organic structures tend to resist change more than mechanistic structures.

An evolutionary approach to change is characterized by all of the following except:

A finance manager observes that return- on- investment (ROI)is only 10 percent compared to the industry average of 20 percent. The manager informs top managers about his or her observation. This organization is in which stage of the change process?

According to Lewin's force field theory, change will occur when:

Re- engineering has replaced TQM as the newest management technique in Ontario Hospitals.

Organizations and Organizational Effectiveness

Organizational Stakeholders, Management, and Ethics

Managing in a Changing Global Environment

Basic Challenges of Organizational Design

Designing Organizational Structure: Coordination, Communication, and Control

Designing Organizational Structure: Specialization and Coordination

Creating and Managing Organizational Culture

Organizational Design and Strategy in a Changing Global Environment

Organizational Design, Competencies, and Technology

Organizational Transformations: Birth, Growth, Decline, and Death

Decision Making, Learning, Knowledge Management, and Information Technology

Innovation, Entrepreneurship, and Creativity

Managing Conflict, Power, and Politics

Filters