Question 1

The principles of total quality management do not include:

Accepted Answer

A) instituting a program of education and self- improvement. 
B) increasing work standards and rules on the factory floor. 
C) constantly improving production techniques. 
D) breaking down barriers between departments. 
A) instituting a program of education and self- improvement. 
B) increasing work standards and rules on the factory floor. 
C) constantly improving production techniques. 
D) breaking down barriers between departments.

Question 2

Which of the following OD techniques involves a facilitator or manager working closely with a manager on the job?

Accepted Answer

A) Team building 
B) Process consultation 
C) Sensitivity training 
D) Mentoring 
A) Team building 
B) Process consultation 
C) Sensitivity training 
D) Mentoring

Question 3

Change efforts in human resources include all except:

Accepted Answer

A) reviewing the reward system. 
B) training and development. 
C) centralizing authority. 
D) changing norms and values. 
A) reviewing the reward system. 
B) training and development. 
C) centralizing authority. 
D) changing norms and values.

Question 4

Restructuring often occurs because of:

Accepted Answer

A) evolutionary change. 
B) deteriorating performance. 
C) improved performance. 
D) incremental change. 
A) evolutionary change. 
B) deteriorating performance. 
C) improved performance. 
D) incremental change.

Question 5

An organization's strategy can be an obstacle to change.

Accepted Answer

A) True 
 B)False

Question 6

Globe Metallurgical used self- managed teams. The results were all of the following except:

Accepted Answer

A) increased efficiency. 
B) no layoffs. 
C) new suggestions for productivity. 
D) experimentation. 
A) increased efficiency. 
B) no layoffs. 
C) new suggestions for productivity. 
D) experimentation.

Question 7

Top managers at an oil company observe a gap between actual performance and desired performance. In addition, stakeholders are pressuring the organization to make changes, such as reducing costs. This organization has not restructured much in the past and has a mechanistic structure. What obstacles to change will it have, and what approach to change should it use?

Accepted Answer

Organizational obstacles include its str

Question 8

Which of the following is not an approach to implementing revolutionary change?

Accepted Answer

A) Reengineering 
B) Innovation 
C) Total Quality Management (TQM) 
D) Restructuring 
A) Reengineering 
B) Innovation 
C) Total Quality Management (TQM) 
D) Restructuring

Question 9

Crises that an organization faces as it goes through the organizational life cycle:

Accepted Answer

A) can be avoided by using a revolutionary approach to change. 
B) pressure the organization to realize the need for change. 
C) are obstacles to change. 
D) occur in selecting a strategy for the change stage of the change process. 
A) can be avoided by using a revolutionary approach to change. 
B) pressure the organization to realize the need for change. 
C) are obstacles to change. 
D) occur in selecting a strategy for the change stage of the change process.

Question 10

The overall goal of total quality management (TQM)is/are_________.

Accepted Answer

A) radical innovation 
B) continuous improvement 
C) pooled interdependence 
D) economies of scale 
A) radical innovation 
B) continuous improvement 
C) pooled interdependence 
D) economies of scale

Question 11

Nike and Reebok changed their outsourcing practices due to public outcry regarding the use of sweatshops and child labor.

Accepted Answer

A) True 
 B)False

Question 12

Which of the following is not a characteristic of a flexible work team?

Accepted Answer

A) The team eliminates the need for a separate quality control function. 
B) Existing team members train new team members. 
C) Managers assign team members to tasks. 
D) The team discusses ideas for improving productivity. 
A) The team eliminates the need for a separate quality control function. 
B) Existing team members train new team members. 
C) Managers assign team members to tasks. 
D) The team discusses ideas for improving productivity.

Question 13

Socializing employees into a new organizational culture is a change in_________ .

Accepted Answer

A) technological capabilities 
B) organizational capabilities 
C) functional resources 
D) human resources 
A) technological capabilities 
B) organizational capabilities 
C) functional resources 
D) human resources

Question 14

According to Lewin, in order for change to occur, managers must find a way to increase the forces for change or reduce the resistances to change.

Accepted Answer

A) True 
 B)False

Question 15

Which of the following defines managers meeting to discuss whether or not the organization is effectively achieving its goals?

Accepted Answer

A) Process consultation 
B) Organizational confrontation meeting 
C) Team building 
D) Organizational mirroring 
A) Process consultation 
B) Organizational confrontation meeting 
C) Team building 
D) Organizational mirroring

Question 16

The North American Free Trade Agreement (NAFTA)is a competitive force for change.

Accepted Answer

A) True 
 B)False

Question 17

_________is the process of developing new goods and services.

Accepted Answer

A) Innovation 
B) Reengineering 
C) Restructuring 
D) Functional reorganization 
A) Innovation 
B) Reengineering 
C) Restructuring 
D) Functional reorganization

Question 18

Examples of organizational change do not include:

Accepted Answer

A) maintaining current production levels. 
B) using resources in a new way. 
C) expanding operations. 
D) improving returns to stakeholders. 
A) maintaining current production levels. 
B) using resources in a new way. 
C) expanding operations. 
D) improving returns to stakeholders.

Question 19

Organizational strategy is a force for change.

Accepted Answer

A) True 
 B)False

Question 20

_________defines a strategy for generating and acquiring knowledge that managers can use to define an organization's future state.

Accepted Answer

A) Organizational Development 
B) Action research 
C) Benchmarking 
D) Revolutionary change 
A) Organizational Development 
B) Action research 
C) Benchmarking 
D) Revolutionary change

The principles of total quality management do not include:

Which of the following OD techniques involves a facilitator or manager working closely with a manager on the job?

Change efforts in human resources include all except:

Restructuring often occurs because of:

An organization's strategy can be an obstacle to change.

Globe Metallurgical used self- managed teams. The results were all of the following except:

Which of the following is not an approach to implementing revolutionary change?

Crises that an organization faces as it goes through the organizational life cycle:

The overall goal of total quality management (TQM)is/are_________.

Nike and Reebok changed their outsourcing practices due to public outcry regarding the use of sweatshops and child labor.

Which of the following is not a characteristic of a flexible work team?

Socializing employees into a new organizational culture is a change in_________ .

According to Lewin, in order for change to occur, managers must find a way to increase the forces for change or reduce the resistances to change.

Which of the following defines managers meeting to discuss whether or not the organization is effectively achieving its goals?

The North American Free Trade Agreement (NAFTA)is a competitive force for change.

_________is the process of developing new goods and services.

Examples of organizational change do not include:

Organizational strategy is a force for change.

_________defines a strategy for generating and acquiring knowledge that managers can use to define an organization's future state.

Organizations and Organizational Effectiveness

Organizational Stakeholders, Management, and Ethics

Managing in a Changing Global Environment

Basic Challenges of Organizational Design

Designing Organizational Structure: Coordination, Communication, and Control

Designing Organizational Structure: Specialization and Coordination

Creating and Managing Organizational Culture

Organizational Design and Strategy in a Changing Global Environment

Organizational Design, Competencies, and Technology

Organizational Transformations: Birth, Growth, Decline, and Death

Decision Making, Learning, Knowledge Management, and Information Technology

Innovation, Entrepreneurship, and Creativity

Managing Conflict, Power, and Politics

Filters

Exam 10: Types and Forms of Organizational Change

The principles of total quality management do not include:

Which of the following OD techniques involves a facilitator or manager working closely with a manager on the job?

Change efforts in human resources include all except:

Restructuring often occurs because of:

An organization's strategy can be an obstacle to change.

Globe Metallurgical used self- managed teams. The results were all of the following except:

Which of the following is not an approach to implementing revolutionary change?

Crises that an organization faces as it goes through the organizational life cycle:

The overall goal of total quality management (TQM)is/are_________.

Nike and Reebok changed their outsourcing practices due to public outcry regarding the use of sweatshops and child labor.

Which of the following is not a characteristic of a flexible work team?

Socializing employees into a new organizational culture is a change in_________ .

According to Lewin, in order for change to occur, managers must find a way to increase the forces for change or reduce the resistances to change.

Which of the following defines managers meeting to discuss whether or not the organization is effectively achieving its goals?

The North American Free Trade Agreement (NAFTA)is a competitive force for change.

_________is the process of developing new goods and services.

Examples of organizational change do not include:

Organizational strategy is a force for change.

_________defines a strategy for generating and acquiring knowledge that managers can use to define an organization's future state.

Organizations and Organizational Effectiveness

Organizational Stakeholders, Management, and Ethics

Managing in a Changing Global Environment

Basic Challenges of Organizational Design

Designing Organizational Structure: Coordination, Communication, and Control

Designing Organizational Structure: Specialization and Coordination

Creating and Managing Organizational Culture

Organizational Design and Strategy in a Changing Global Environment

Organizational Design, Competencies, and Technology

Organizational Transformations: Birth, Growth, Decline, and Death

Decision Making, Learning, Knowledge Management, and Information Technology

Innovation, Entrepreneurship, and Creativity

Managing Conflict, Power, and Politics

Filters