Question 1

An organization that implements TQM:

Accepted Answer

A) uses fixed workers. 
B) has terminal values of frugality and economy. 
C) needs to empower employees. 
D) relies on standardization as the primary means of control. 
A) uses fixed workers. 
B) has terminal values of frugality and economy. 
C) needs to empower employees. 
D) relies on standardization as the primary means of control. C

Question 2

A __________ is a group of workers who assume responsibility for performing all the operations necessary for completing a specified stage in the manufacturing process.

Accepted Answer

A) control group 
B) top management team 
C) quality circle 
D) flexible work team 
A) control group 
B) top management team 
C) quality circle 
D) flexible work team D

Question 3

The text states that organizational change generally involves a restructuring of which of the following?

Accepted Answer

A) Strategy, structure, culture, and the environment 
B) Individual abilities, group abilities, functional resources, and divisional resources 
C) Human resources, functional resources, technological capabilities, and organizational capabilities 
D) Human resources, functional resources, organizational resources, and the environment 
A) Strategy, structure, culture, and the environment 
B) Individual abilities, group abilities, functional resources, and divisional resources 
C) Human resources, functional resources, technological capabilities, and organizational capabilities 
D) Human resources, functional resources, organizational resources, and the environment C

Question 4

Quality control circles:

Accepted Answer

A) are meetings of production operations and quality control managers. 
B) can help develop total quality management (TQM)norms across functions. 
C) are used only in Japan. 
D) are teams of workers from the quality control function. 
A) are meetings of production operations and quality control managers. 
B) can help develop total quality management (TQM)norms across functions. 
C) are used only in Japan. 
D) are teams of workers from the quality control function.

Question 5

Total quality management (TQM)is a radical innovation.

Accepted Answer

A) True 
 B)False

Question 6

A store has received complaints from customers that the time between requesting and receiving a refund is too long. What can the store do to better serve customers?

Accepted Answer

The managers of this store should consid

Question 7

According to Lewin, the state of inertia is when the forces for change and the resistances to change are in perfect opposition to each other.

Accepted Answer

A) True 
 B)False

Question 8

Why did Hallmark undergo reengineering and TQM?

Accepted Answer

A) Artists were getting frustrated with the mechanistic structure. 
B) Customers saw a noticeable drop in product quality. 
C) Product quality was deteriorating. 
D) It was taking too long to go from design to production. 
A) Artists were getting frustrated with the mechanistic structure. 
B) Customers saw a noticeable drop in product quality. 
C) Product quality was deteriorating. 
D) It was taking too long to go from design to production.

Question 9

According to Lewin's theory, when the forces are in balance, an organization:

Accepted Answer

A) remains in a state of inertia. 
B) changes managers. 
C) changes. 
D) centralizes authority. 
A) remains in a state of inertia. 
B) changes managers. 
C) changes. 
D) centralizes authority.

Question 10

Which of the following is not considered a target of organizational change?

Accepted Answer

A) Competitive environment 
B) Technological capabilities 
C) Functional Resources 
D) Organizational capabilities 
A) Competitive environment 
B) Technological capabilities 
C) Functional Resources 
D) Organizational capabilities

Question 11

When all other methods fail, managers should bargain with employees to facilitate change.

Accepted Answer

A) True 
 B)False

Question 12

When changing task and role relationships, managers must:

Accepted Answer

A) change the culture. 
B) change the cohesiveness of a subunit. 
C) adjust the technical and social systems. 
D) centralize decision- making. 
A) change the culture. 
B) change the cohesiveness of a subunit. 
C) adjust the technical and social systems. 
D) centralize decision- making.

Question 13

Global challenges facing organizations include all except:

Accepted Answer

A) adapting to different national cultures. 
B) rise of low- cost foreign competitors. 
C) centralizing authority to maintain control. 
D) changing structure for foreign expansion. 
A) adapting to different national cultures. 
B) rise of low- cost foreign competitors. 
C) centralizing authority to maintain control. 
D) changing structure for foreign expansion.

Question 14

One technique used to deal with resistance to change is to educate and communicate with employees.

Accepted Answer

A) True 
 B)False

Question 15

Workers may be uncooperative and resist change because of _________.

Accepted Answer

A) uncertainty and insecurity 
B) selective retention 
C) global forces 
D) escalation of commitment 
A) uncertainty and insecurity 
B) selective retention 
C) global forces 
D) escalation of commitment

Question 16

Bottom up change has the benefit of making employees feel comfortable about the change.

Accepted Answer

A) True 
 B)False

Question 17

Which of the following approaches to change entails the most risk?

Accepted Answer

A) TQM 
B) Reengineering 
C) Restructuring 
D) Innovation 
A) TQM 
B) Reengineering 
C) Restructuring 
D) Innovation

Question 18

The problem with top- down change is that it does not change bottom level employees.

Accepted Answer

A) True 
 B)False

Question 19

The primary difference between process consultation and team building is:

Accepted Answer

A) teambuilding focuses on relationships between the entire team as opposed to a single member. 
B) process consultation is not designed to improve relationships. 
C) process consultation looks at systems and processes, as opposed to workgroups. 
D) teambuilding uses outside consultants as opposed to internal change agents. 
A) teambuilding focuses on relationships between the entire team as opposed to a single member. 
B) process consultation is not designed to improve relationships. 
C) process consultation looks at systems and processes, as opposed to workgroups. 
D) teambuilding uses outside consultants as opposed to internal change agents.

Question 20

Flexible work teams can increase efficiency only when they use reengineering.

Accepted Answer

A) True 
 B)False

An organization that implements TQM:

A __________ is a group of workers who assume responsibility for performing all the operations necessary for completing a specified stage in the manufacturing process.

The text states that organizational change generally involves a restructuring of which of the following?

Quality control circles:

Total quality management (TQM)is a radical innovation.

A store has received complaints from customers that the time between requesting and receiving a refund is too long. What can the store do to better serve customers?

According to Lewin, the state of inertia is when the forces for change and the resistances to change are in perfect opposition to each other.

Why did Hallmark undergo reengineering and TQM?

According to Lewin's theory, when the forces are in balance, an organization:

Which of the following is not considered a target of organizational change?

When all other methods fail, managers should bargain with employees to facilitate change.

When changing task and role relationships, managers must:

Global challenges facing organizations include all except:

One technique used to deal with resistance to change is to educate and communicate with employees.

Workers may be uncooperative and resist change because of _________.

Bottom up change has the benefit of making employees feel comfortable about the change.

Which of the following approaches to change entails the most risk?

The problem with top- down change is that it does not change bottom level employees.

The primary difference between process consultation and team building is:

Flexible work teams can increase efficiency only when they use reengineering.

Organizations and Organizational Effectiveness

Organizational Stakeholders, Management, and Ethics

Managing in a Changing Global Environment

Basic Challenges of Organizational Design

Designing Organizational Structure: Coordination, Communication, and Control

Designing Organizational Structure: Specialization and Coordination

Creating and Managing Organizational Culture

Organizational Design and Strategy in a Changing Global Environment

Organizational Design, Competencies, and Technology

Organizational Transformations: Birth, Growth, Decline, and Death

Decision Making, Learning, Knowledge Management, and Information Technology

Innovation, Entrepreneurship, and Creativity

Managing Conflict, Power, and Politics

Filters

Exam 10: Types and Forms of Organizational Change

An organization that implements TQM:

A __________ is a group of workers who assume responsibility for performing all the operations necessary for completing a specified stage in the manufacturing process.

The text states that organizational change generally involves a restructuring of which of the following?

Quality control circles:

Total quality management (TQM)is a radical innovation.

A store has received complaints from customers that the time between requesting and receiving a refund is too long. What can the store do to better serve customers?

According to Lewin, the state of inertia is when the forces for change and the resistances to change are in perfect opposition to each other.

Why did Hallmark undergo reengineering and TQM?

According to Lewin's theory, when the forces are in balance, an organization:

Which of the following is not considered a target of organizational change?

When all other methods fail, managers should bargain with employees to facilitate change.

When changing task and role relationships, managers must:

Global challenges facing organizations include all except:

One technique used to deal with resistance to change is to educate and communicate with employees.

Workers may be uncooperative and resist change because of _________.

Bottom up change has the benefit of making employees feel comfortable about the change.

Which of the following approaches to change entails the most risk?

The problem with top- down change is that it does not change bottom level employees.

The primary difference between process consultation and team building is:

Flexible work teams can increase efficiency only when they use reengineering.

Organizations and Organizational Effectiveness

Organizational Stakeholders, Management, and Ethics

Managing in a Changing Global Environment

Basic Challenges of Organizational Design

Designing Organizational Structure: Coordination, Communication, and Control

Designing Organizational Structure: Specialization and Coordination

Creating and Managing Organizational Culture

Organizational Design and Strategy in a Changing Global Environment

Organizational Design, Competencies, and Technology

Organizational Transformations: Birth, Growth, Decline, and Death

Decision Making, Learning, Knowledge Management, and Information Technology

Innovation, Entrepreneurship, and Creativity

Managing Conflict, Power, and Politics

Filters