Question 1

Conflict arises when stakeholders__________ .

Accepted Answer

A) contribute resources 
B) cooperate with each other 
C) share goals 
D) compete for resources 
A) contribute resources 
B) cooperate with each other 
C) share goals 
D) compete for resources

Question 2

"Us- versus- them" mentalities develop in which stage of conflict?

Accepted Answer

A) Manifest 
B) Latent 
C) Felt 
D) Perceived 
A) Manifest 
B) Latent 
C) Felt 
D) Perceived

Question 3

Manager A supports Manager B on an issue of interest to B in return for B supporting A an issue of interest to A. These managers are:

Accepted Answer

A) creating a coalition 
B) increasing indispensability 
C) increasing nonsubstitutability. 
D) creating a situation ripe for manifest conflict. 
A) creating a coalition 
B) increasing indispensability 
C) increasing nonsubstitutability. 
D) creating a situation ripe for manifest conflict.

Question 4

Finance gained power in the 1970s from which of the following sources?

Accepted Answer

A) Control over resources 
B) Control over uncertainty 
C) Control over information 
D) Nonsubstitutability 
A) Control over resources 
B) Control over uncertainty 
C) Control over information 
D) Nonsubstitutability

Question 5

A manufacturing manager refuses to cooperate with a sales manager because they had a big fight last month. This is an example of ___________.

Accepted Answer

A) manifest conflict 
B) conflict aftermath 
C) felt conflict 
D) perceived conflict 
A) manifest conflict 
B) conflict aftermath 
C) felt conflict 
D) perceived conflict

Question 6

Conflict can either overcome inertia or cause inertia.

Accepted Answer

A) True 
 B)False

Question 7

Which of the following describes the relationship between power and politics?

Accepted Answer

A) Power reduces conflict and politics increase conflict. 
B) Politics has no effect on power. 
C) Politics increase power. 
D) Politics decrease power. 
A) Power reduces conflict and politics increase conflict. 
B) Politics has no effect on power. 
C) Politics increase power. 
D) Politics decrease power.

Question 8

Conflict in organizations would be rare if there was always an abundance of resources for subunits to use.

Accepted Answer

A) True 
 B)False

Question 9

Because of abuses of power, institutional shareholders want to increase:

Accepted Answer

A) the power of CEOs. 
B) the property rights of CEOs. 
C) decision- making of CEOs. 
D) shareholders' rights to control CEOs. 
A) the power of CEOs. 
B) the property rights of CEOs. 
C) decision- making of CEOs. 
D) shareholders' rights to control CEOs.

Question 10

Supervisors hold onto power by __________.

Accepted Answer

A) sharing information 
B) restricting information 
C) decentralizing decision- making 
D) empowering employees 
A) sharing information 
B) restricting information 
C) decentralizing decision- making 
D) empowering employees

Question 11

The power of doctors in a hospital stems from___________.

Accepted Answer

A) nonsubstitutability 
B) the ability to generate financial resources 
C) specific knowledge 
D) resource allocation 
A) nonsubstitutability 
B) the ability to generate financial resources 
C) specific knowledge 
D) resource allocation

Question 12

The negative side of conflict includes all except:

Accepted Answer

A) groups fail to arrive at consensus. 
B) decision- making is slowed. 
C) organizational effectiveness is improved. 
D) managers spend time bargaining 
A) groups fail to arrive at consensus. 
B) decision- making is slowed. 
C) organizational effectiveness is improved. 
D) managers spend time bargaining

Question 13

Conflict between line and staff functions typically stems from which of the following sources?

Accepted Answer

A) An organic structure 
B) Incompatible performance criteria 
C) Status inconsistencies 
D) Task interdependencies 
A) An organic structure 
B) Incompatible performance criteria 
C) Status inconsistencies 
D) Task interdependencies

Question 14

The power of a particular department increases when it:

Accepted Answer

A) decreases uncertainty for other departments. 
B) provides a service that can be replaced by other departments. 
C) faces a high degree of uncertainty. 
D) provides specialized services removed from the technical core. 
A) decreases uncertainty for other departments. 
B) provides a service that can be replaced by other departments. 
C) faces a high degree of uncertainty. 
D) provides specialized services removed from the technical core.

Question 15

Manufacturing attributes low sales to poor advertising, and marketing attributes low sales to poor quality. This conflict is in which of the following stages?

Accepted Answer

A) Felt 
B) Latent 
C) Perceived 
D) Manifest 
A) Felt 
B) Latent 
C) Perceived 
D) Manifest

Question 16

Which of the following is not a potential source of conflict between subunits?

Accepted Answer

A) Bureaucratic factors 
B) Differences in goals 
C) Incompatible performance criteria 
D) Pooled interdependence 
A) Bureaucratic factors 
B) Differences in goals 
C) Incompatible performance criteria 
D) Pooled interdependence

Question 17

The benefits of politics depends on the assumption that power flows:

Accepted Answer

A) from the bottom up. 
B) to those who can help the organization. 
C) from the top down. 
D) from stakeholders. 
A) from the bottom up. 
B) to those who can help the organization. 
C) from the top down. 
D) from stakeholders.

Question 18

Politics can improve effectiveness by:

Accepted Answer

A) not allowing managers to advance objectives. 
B) improving the quality of decision- making. 
C) discouraging debate. 
D) forming coalitions. 
A) not allowing managers to advance objectives. 
B) improving the quality of decision- making. 
C) discouraging debate. 
D) forming coalitions.

Question 19

Subunits begin to see the potential for conflict at the "manifest" stage in Pondy's model.

Accepted Answer

A) True 
 B)False

Question 20

What is the result of one stakeholder group pursuing its goals at the expense of another group?

Accepted Answer

A) Organizational capabilities 
B) Organizational power 
C) Organizational politics 
D) Organizational conflict 
A) Organizational capabilities 
B) Organizational power 
C) Organizational politics 
D) Organizational conflict

Conflict arises when stakeholders__________ .

"Us- versus- them" mentalities develop in which stage of conflict?

Manager A supports Manager B on an issue of interest to B in return for B supporting A an issue of interest to A. These managers are:

Finance gained power in the 1970s from which of the following sources?

A manufacturing manager refuses to cooperate with a sales manager because they had a big fight last month. This is an example of ___________.

Conflict can either overcome inertia or cause inertia.

Which of the following describes the relationship between power and politics?

Conflict in organizations would be rare if there was always an abundance of resources for subunits to use.

Because of abuses of power, institutional shareholders want to increase:

Supervisors hold onto power by __________.

The power of doctors in a hospital stems from___________.

The negative side of conflict includes all except:

Conflict between line and staff functions typically stems from which of the following sources?

The power of a particular department increases when it:

Manufacturing attributes low sales to poor advertising, and marketing attributes low sales to poor quality. This conflict is in which of the following stages?

Which of the following is not a potential source of conflict between subunits?

The benefits of politics depends on the assumption that power flows:

Politics can improve effectiveness by:

Subunits begin to see the potential for conflict at the "manifest" stage in Pondy's model.

What is the result of one stakeholder group pursuing its goals at the expense of another group?

Organizations and Organizational Effectiveness

Organizational Stakeholders, Management, and Ethics

Managing in a Changing Global Environment

Basic Challenges of Organizational Design

Designing Organizational Structure: Coordination, Communication, and Control

Designing Organizational Structure: Specialization and Coordination

Creating and Managing Organizational Culture

Organizational Design and Strategy in a Changing Global Environment

Organizational Design, Competencies, and Technology

Types and Forms of Organizational Change

Organizational Transformations: Birth, Growth, Decline, and Death

Decision Making, Learning, Knowledge Management, and Information Technology

Innovation, Entrepreneurship, and Creativity

Filters

Exam 14: Managing Conflict, Power, and Politics

Conflict arises when stakeholders__________ .

"Us- versus- them" mentalities develop in which stage of conflict?

Manager A supports Manager B on an issue of interest to B in return for B supporting A an issue of interest to A. These managers are:

Finance gained power in the 1970s from which of the following sources?

A manufacturing manager refuses to cooperate with a sales manager because they had a big fight last month. This is an example of ___________.

Conflict can either overcome inertia or cause inertia.

Which of the following describes the relationship between power and politics?

Conflict in organizations would be rare if there was always an abundance of resources for subunits to use.

Because of abuses of power, institutional shareholders want to increase:

Supervisors hold onto power by __________.

The power of doctors in a hospital stems from___________.

The negative side of conflict includes all except:

Conflict between line and staff functions typically stems from which of the following sources?

The power of a particular department increases when it:

Manufacturing attributes low sales to poor advertising, and marketing attributes low sales to poor quality. This conflict is in which of the following stages?

Which of the following is not a potential source of conflict between subunits?

The benefits of politics depends on the assumption that power flows:

Politics can improve effectiveness by:

Subunits begin to see the potential for conflict at the "manifest" stage in Pondy's model.

What is the result of one stakeholder group pursuing its goals at the expense of another group?

Organizations and Organizational Effectiveness

Organizational Stakeholders, Management, and Ethics

Managing in a Changing Global Environment

Basic Challenges of Organizational Design

Designing Organizational Structure: Coordination, Communication, and Control

Designing Organizational Structure: Specialization and Coordination

Creating and Managing Organizational Culture

Organizational Design and Strategy in a Changing Global Environment

Organizational Design, Competencies, and Technology

Types and Forms of Organizational Change

Organizational Transformations: Birth, Growth, Decline, and Death

Decision Making, Learning, Knowledge Management, and Information Technology

Innovation, Entrepreneurship, and Creativity

Filters