Question 1

Which of the following is not one of the reasons that managers should do all they can to prevent conflict from getting to the manifest stage?

Accepted Answer

A) Passive aggressive behavior will harm the organization. 
B) Conflict can never be resolved if it reaches the manifest stage. 
C) Breakdowns in communication likely will occur at this stage. 
D) Conflict aftermath will follow this stage. 
A) Passive aggressive behavior will harm the organization. 
B) Conflict can never be resolved if it reaches the manifest stage. 
C) Breakdowns in communication likely will occur at this stage. 
D) Conflict aftermath will follow this stage.

Question 2

If the work flows of department B are not impinged upon by those of department A, then it is highly unlikely that A and B will conflict.

Accepted Answer

A) True 
 B)False

Question 3

According to Pondy, felt conflict comes immediately after__________ .

Accepted Answer

A) latent conflict 
B) perceived conflict 
C) conflict aftermath 
D) manifest conflict 
A) latent conflict 
B) perceived conflict 
C) conflict aftermath 
D) manifest conflict

Question 4

Which of the following is not a source of power?

Accepted Answer

A) Centrality 
B) Nonsubstitutability 
C) Control over uncertainty 
D) Conflict 
A) Centrality 
B) Nonsubstitutability 
C) Control over uncertainty 
D) Conflict

Question 5

"Gatekeepers" have power stemming from _ .

Accepted Answer

A) the government 
B) authority 
C) nonsubstitutability 
D) control over information 
A) the government 
B) authority 
C) nonsubstitutability 
D) control over information

Question 6

One cause of conflict is subunits that have different goals.

Accepted Answer

A) True 
 B)False

Question 7

A production manager agrees in a meeting to modify an order for the sales department, but then ignores the request later because he doesn't like the sales manager. This passive aggressive type of behavior occurs in which stage of Pondy's model?

Accepted Answer

A) Latent conflict 
B) Conflict aftermath 
C) Perceived conflict 
D) Manifest conflict 
A) Latent conflict 
B) Conflict aftermath 
C) Perceived conflict 
D) Manifest conflict

Question 8

Which of the following is not a way to manage conflict by changing task relationships?

Accepted Answer

A) Creating clearly defined authority relationships 
B) Creating a procedural system to allow groups to voice their complaints 
C) Changing organizational structure 
D) Increasing integration 
A) Creating clearly defined authority relationships 
B) Creating a procedural system to allow groups to voice their complaints 
C) Changing organizational structure 
D) Increasing integration

Question 9

Centrality refers to:

Accepted Answer

A) a coalition of individual managers trying to achieve a central goal. 
B) a third- party negotiator who manages conflict. 
C) the ability to perform tasks that no other individual or subunit can perform. 
D) a function being essential to resource flows in an organization. 
A) a coalition of individual managers trying to achieve a central goal. 
B) a third- party negotiator who manages conflict. 
C) the ability to perform tasks that no other individual or subunit can perform. 
D) a function being essential to resource flows in an organization.

Question 10

Conflict can be beneficial because:

Accepted Answer

A) one group thwarts another group's goals. 
B) stakeholders compete for resources. 
C) it overcomes organizational inertia. 
D) stakeholders all have similar goals. 
A) one group thwarts another group's goals. 
B) stakeholders compete for resources. 
C) it overcomes organizational inertia. 
D) stakeholders all have similar goals.

Question 11

Scientists who invent drugs derive power from__________ .

Accepted Answer

A) the ability to cure diseases 
B) subunit orientations 
C) the ability to generate financial resources 
D) authority 
A) the ability to cure diseases 
B) subunit orientations 
C) the ability to generate financial resources 
D) authority

Question 12

All of the following are ways to manage conflict by changing attitudes except:

Accepted Answer

A) increasing centrality. 
B) firing employees. 
C) rotating employees among subunits. 
D) using third- party negotiators. 
A) increasing centrality. 
B) firing employees. 
C) rotating employees among subunits. 
D) using third- party negotiators.

Question 13

CEOs usually resign when their performance is poor.

Accepted Answer

A) True 
 B)False

Question 14

Manifest conflict typically:

Accepted Answer

A) results in a good conflict aftermath. 
B) results from unobtrusive power. 
C) impedes communication. 
D) improves the quality of decision- making. 
A) results in a good conflict aftermath. 
B) results from unobtrusive power. 
C) impedes communication. 
D) improves the quality of decision- making.

Question 15

Which of the following statements about authority is true?

Accepted Answer

A) If authority is decentralized, top managers have less authority. 
B) Managers lose authority when they decentralize it to subordinates. 
C) A person with power from authority will always win conflicts with a person who has unobtrusive power. 
D) A traditional way that managers try to retain their authority is to give subordinates all the information that they have. 
A) If authority is decentralized, top managers have less authority. 
B) Managers lose authority when they decentralize it to subordinates. 
C) A person with power from authority will always win conflicts with a person who has unobtrusive power. 
D) A traditional way that managers try to retain their authority is to give subordinates all the information that they have.

Question 16

Legitimate power comes from which of the following sources?

Accepted Answer

A) Control over information 
B) Control over resources 
C) Authority 
D) Controlling the premises of decision- making 
A) Control over information 
B) Control over resources 
C) Authority 
D) Controlling the premises of decision- making

Question 17

How did politics play a role in GM's reorganization of the hierarchy?

Accepted Answer

A) Managers with nonsubstitutability were promoted to top positions. 
B) Managers previously empowered were now forced to answer to a centralized board. 
C) The board of directors used authority to remove most of top management. 
D) Coalitions were formed at the subunit level that had to be broken down. 
A) Managers with nonsubstitutability were promoted to top positions. 
B) Managers previously empowered were now forced to answer to a centralized board. 
C) The board of directors used authority to remove most of top management. 
D) Coalitions were formed at the subunit level that had to be broken down.

Question 18

Attitudinal structuring is:

Accepted Answer

A) a process of firing people who have bad attitudes about cooperation. 
B) the process of trying to build coalitions. 
C) a tactic used to increase indispensability. 
D) a process designed to encourage the perception that conflicting parties are on the same side. 
A) a process of firing people who have bad attitudes about cooperation. 
B) the process of trying to build coalitions. 
C) a tactic used to increase indispensability. 
D) a process designed to encourage the perception that conflicting parties are on the same side.

Question 19

After World War II, which function had power due to its control over uncertainty?

Accepted Answer

A) Manufacturing 
B) Finance 
C) Engineering 
D) Marketing 
A) Manufacturing 
B) Finance 
C) Engineering 
D) Marketing

Question 20

To gain the benefits of organizational politics, an organization should__________ .

Accepted Answer

A) centralize decision- making 
B) establish a balance of power 
C) control the agenda 
D) not allow subunits to bargaining 
A) centralize decision- making 
B) establish a balance of power 
C) control the agenda 
D) not allow subunits to bargaining

Which of the following is not one of the reasons that managers should do all they can to prevent conflict from getting to the manifest stage?

If the work flows of department B are not impinged upon by those of department A, then it is highly unlikely that A and B will conflict.

According to Pondy, felt conflict comes immediately after__________ .

Which of the following is not a source of power?

"Gatekeepers" have power stemming from _ .

One cause of conflict is subunits that have different goals.

A production manager agrees in a meeting to modify an order for the sales department, but then ignores the request later because he doesn't like the sales manager. This passive aggressive type of behavior occurs in which stage of Pondy's model?

Which of the following is not a way to manage conflict by changing task relationships?

Centrality refers to:

Conflict can be beneficial because:

Scientists who invent drugs derive power from__________ .

All of the following are ways to manage conflict by changing attitudes except:

CEOs usually resign when their performance is poor.

Manifest conflict typically:

Which of the following statements about authority is true?

Legitimate power comes from which of the following sources?

How did politics play a role in GM's reorganization of the hierarchy?

Attitudinal structuring is:

After World War II, which function had power due to its control over uncertainty?

To gain the benefits of organizational politics, an organization should__________ .

Organizations and Organizational Effectiveness

Organizational Stakeholders, Management, and Ethics

Managing in a Changing Global Environment

Basic Challenges of Organizational Design

Designing Organizational Structure: Coordination, Communication, and Control

Designing Organizational Structure: Specialization and Coordination

Creating and Managing Organizational Culture

Organizational Design and Strategy in a Changing Global Environment

Organizational Design, Competencies, and Technology

Types and Forms of Organizational Change

Organizational Transformations: Birth, Growth, Decline, and Death

Decision Making, Learning, Knowledge Management, and Information Technology

Innovation, Entrepreneurship, and Creativity

Filters

Exam 14: Managing Conflict, Power, and Politics

Which of the following is not one of the reasons that managers should do all they can to prevent conflict from getting to the manifest stage?

If the work flows of department B are not impinged upon by those of department A, then it is highly unlikely that A and B will conflict.

According to Pondy, felt conflict comes immediately after__________ .

Which of the following is not a source of power?

"Gatekeepers" have power stemming from _ .

One cause of conflict is subunits that have different goals.

A production manager agrees in a meeting to modify an order for the sales department, but then ignores the request later because he doesn't like the sales manager. This passive aggressive type of behavior occurs in which stage of Pondy's model?

Which of the following is not a way to manage conflict by changing task relationships?

Centrality refers to:

Conflict can be beneficial because:

Scientists who invent drugs derive power from__________ .

All of the following are ways to manage conflict by changing attitudes except:

CEOs usually resign when their performance is poor.

Manifest conflict typically:

Which of the following statements about authority is true?

Legitimate power comes from which of the following sources?

How did politics play a role in GM's reorganization of the hierarchy?

Attitudinal structuring is:

After World War II, which function had power due to its control over uncertainty?

To gain the benefits of organizational politics, an organization should__________ .

Organizations and Organizational Effectiveness

Organizational Stakeholders, Management, and Ethics

Managing in a Changing Global Environment

Basic Challenges of Organizational Design

Designing Organizational Structure: Coordination, Communication, and Control

Designing Organizational Structure: Specialization and Coordination

Creating and Managing Organizational Culture

Organizational Design and Strategy in a Changing Global Environment

Organizational Design, Competencies, and Technology

Types and Forms of Organizational Change

Organizational Transformations: Birth, Growth, Decline, and Death

Decision Making, Learning, Knowledge Management, and Information Technology

Innovation, Entrepreneurship, and Creativity

Filters