Exam 3: Values Attitudes, Emotions, and Culture: the Manager As a Person

Cheng is a district manager for a health insurance company. Recent reports indicated that Cheng's district was not performing as well as other districts in his region. Cheng thinks he has been a poor leader and blames himself for the decline in performance in his district. Cheng's view of the situation is an example of

Sebastian had some ideas and developed a new process for the production line, but when he implemented the changes, the results were not what he expected, frustrating him. Instead of improving production speed, the new process slowed down the production and caused some deficiency in the quality of the product. Sebastian works in an innovative culture; therefore, his manager told him

________ values signify what an organization and its employees are trying to accomplish.

Jessie just started working at Alogics, an electronics company. During her first week of employment, she attended an orientation meeting in which the managers talked about the company's history. As they talked about the actions of those who contributed to Alogics's growth and those who caused problems over the years, Jessie learned what values and norms are appropriate to the organization's culture. The company used ________ to communicate organizational culture.

________ is when people belong to the same organization, tending to share certain beliefs and values that lead them to act in similar ways.

According to McClelland, the need for ________ reflects the extent to which a person has a strong desire to control and to influence others.

As a manager who is high on the extraversion continuum, Farid is likely to

Explain the ASA Model. How does it help explain the formation of organizational cultures? Discuss a job you have had in which the manager hired employees who were similar to her or him. How did it affect productivity?

________ is the tendency to be highly critical of oneself and of others.

What does it mean to have a strong organizational culture, and why is it important to the organization? If you started a company, what would be important to you in establishing a positive culture?

Describe the Myers-Briggs Type Indicator. How does it differ from the DiSC? Do you think companies should use inventories like these as part of their hiring process? Why or why not?

Define the concept of "emotional intelligence." Illustrate how managers benefit from having a high level of emotional intelligence. Do you believe you have a high level of emotional intelligence, and on what are you basing your assessment?

You have just founded a company that provides editorial services to textbook publishers. How would you insure that your personal values and norms were spread throughout the organization over time? Give an example of how a founder's personal values affect an organization's competitive advantage.

Emotional intelligence helps managers understand and relate well to subordinates and to energize them to aid the organization in attaining its goals.

Preparing people for promotion or retirement relates to rites of

Sergeant Miller, an army drill instructor, needs to train his new recruits on their first day in camp. He will likely be low in

George is an effective and efficient manager. However, he tends to be pessimistic and avoids social interactions. How would you categorize him using the Big Five personality traits?

Managers in conservative cultures

A personal belief or opinion about lifelong goals or objectives is a terminal value.

Joleen has just been promoted to president of her company. It is likely that she has a high need for power, which is an important trait in high-level managers.