Exam 12: Human Resource Management

Top Shelf, Inc. is considering making changes in its pay levels. Benchmarking has confirmed that other companies in the same industry are paying higher wages with different bonus structures. What should the managers at Top Shelf consider before deciding to change the pay levels?

Collective bargaining is an approach used by managers within an organization to negotiate how pay should be equitably distributed to employees across the organization.

Managers will generally know their human resource needs and the jobs to be filled after completing a(n)

________ appraisals occur between managers and their subordinates whenever the need to discuss ongoing progress and areas for improvement arise.

Managers at Skye Enterprises assign each new recruit an experienced employee to serve as an on-the-job advisor. This is an example of the ________ component of an HRM system.

A manager attempting to select an employment test that will most accurately assess the applicant's likely performance on the job is primarily concerned with the _______ of the test.

Each year, Marcus reviews the organizational goals for the coming year. He evaluates the staff levels and skills needed relative to the capabilities of the existing organization. This evaluation is part of

A high pay level may benefit an organization that is pursuing excellent customer service.

A(n)________, a neutral third party, is usually called in to resolve any conflict that may arise over the interpretation of a collective bargaining agreement contract.

An organization wants to ensure each applicant has the skills necessary to perform the job. What type of test should the organization administer?

Melanie's manager recently met with her to discuss her strengths and weaknesses. Melanie was told she was a valued member of the team and a candidate for expanding her knowledge and skills into different areas. This is an example of the ________ component of an HRM system.

During his yearly performance review, Jed's manager refers to him as "conscientious, ambitious, and hard-working." This reflects a(n)________ appraisal.

Firefighters take a ________ test, meaning they perform job-specific tasks such as running up and down stairs, dragging weight, and climbing a wall.

________ management includes all the activities managers engage in to attract and retain employees and to ensure that they perform at a high level and contribute to the accomplishment of organizational goals.

To prepare organization managers for new responsibilities or challenges, an organization should focus on ________ activities.

The behaviorally anchored rating scale (BARS)and the behavior observation scale (BOS), which measure performance as perceived by a manager, are often used in ________ appraisals.

In simulations, learning occurs in the work setting as employees perform their job tasks.

Differentiate between objective and subjective appraisals and discuss when each is most useful.

Trait appraisals have the advantage over behavioral appraisals in giving employees clear information about what they are doing right and wrong and how they can improve their performance.

________ is the process by which managers decide the relative qualifications of job applicants and their potential for performing well in a particular job.