Exam 10: Managing Teams

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The behaviours for handling conflict fall along two dimensions: cooperativeness (the degree to which one party tries to satisfy the other party's concerns)and assertiveness (the degree to which one party tries to satisfy his or her own concerns).

(True/False)
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Conflict among members of a group can stem from the task itself or the attitudes of the members.

(True/False)
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In which stage of group development are interpersonal conflicts resolved and close ties between group members developed?

(Multiple Choice)
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Consensus testing is a role that builds and maintains good group relations.

(True/False)
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Brainstorming is a technique to promote group creativity.

(True/False)
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Managers usually form _________ to improve quality,increase motivation,increase satisfaction,and lower costs.

(Multiple Choice)
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A set of behaviours and tasks that a member of a group is expected to perform because of his or her position in the group is known as:

(Multiple Choice)
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To promote production blocking,the nominal group technique is often used.

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Devil's advocacy is the unpopular agreement of the less-preferred alternative.

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Which of the following roles is NOT an example of a task-oriented role?

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An important characteristic of virtual teams is that they meet frequently face to face.

(True/False)
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For which of the following do group members typically NOT develop norms?

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In order for groups and teams to be effective,they need to have the right balance of conformity and deviance.

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Groupthink occurs when the cohesiveness in in a group becomes dysfunctional.

(True/False)
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When an advertising agency creates a work group to develop an ad campaign for a client,which contains a writer,an art designer,and a marketing manager,this is an example of which type of group?

(Multiple Choice)
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Groupthink occurs when members stop examining alternative courses of action in order to strive for agreement.

(True/False)
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Which term best describes a group which includes members of different departments,such as finance,marketing,production,and engineering?

(Multiple Choice)
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Moderate conformity and moderate levels of deviance create a high-performing group.

(True/False)
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Groups start getting down to the real work in the forming stage.

(True/False)
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When one person tries to please the other person by putting the other's interests ahead of his or her own,this is known as compromising.

(True/False)
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