Exam 10: Managing Teams

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A committee of managers or nonmanagerial employees from various departments or divisions who meet to solve a specific,mutual problem,also called an ad hoc committee,is known as a:

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B

What is a virtual team? What are the advantages and disadvantages of virtual teams? What types of protocols should be used when managing virtual teams?

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A virtual team is a group whose members never or rarely meet face to face.They interact by email,computer network,telephone,fax,and videoconferences,and through shareware.They enable managers to bring geographically dispersed knowledge and expertise together.One disadvantage is that it is harder to build a cohesive team; another is that members tend to be less satisfied.Protocols for conduction meetings include: beginning and ending on time; scheduling meetings to accommodate people in different time zones; taking into consideration holidays of the different cultures; respecting and listening to what other people are saying on the call and not holding sidebar conversations; and giving one week's notice to the team if a member is unable to attend.Protocols for communication include: checking emails twice a day; call into the office once a day; handling conflict directly with the person concerned and working to resolve it clearly and immediately; giving feedback in a timely manner,respecting cultural sensitivities and valuing confidentiality.

Group members conform to norms for all of the following reasons,except:

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In which stage of group development does a strong sense of team identity,feelings of friendship and camaraderie emerge?

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In which stage of group development are self-managed teams most likely to struggle?

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The ________ with which team members work together and the presence of a specific ____________ distinguishes a team from a group.

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A decision-making technique in which group members write down ideas and solutions,read their suggestions to the whole group,and discuss and then rank the alternative is known as the Delphi technique.

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Conformity to group norms can occur for all of the following reasons,except:

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All of the following are strategies to diminish relationship conflict,except:

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Explain what is meant by "taskforce," and give a specific business example of a situation in which the use of a task force would be a good activity for the organization.

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Rarely will a task force have a timeline associated with the work that is to be accomplished.

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Large groups offer the advantage of:

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After Michael's comments during the group discussion,Esther said,"Thank you.Is the group ready to decide about this?" Esther is acting in the role of:

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Successful innovation sometimes requires that managers form teams with members from different countries and cultures.

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Factors that can contribute to synergy in groups that enhance performance,include all but which of the following?

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Compare task-oriented roles with maintenance roles.

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After a task force submits its final report with a recommendation that the organization should not launch a new product that the R&D department has been developing,at which stage of group development is this task force?

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Which type of group is responsible for developing strategies that give the organization a competitive advantage?

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Withdrawing from conflict is known as competing.

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In terms of the stages of group development,when the members of the group have disagreements because some members do not want to do what some of the other members want them to do,this is known as:

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