Exam 8: Operations Management in Manufacturing and Service Industries

In many companies,employees who perform similar jobs work as teams sometimes called "quality circles."

A flexible manufacturing system (FMS)is particularly valuable to companies that produce a high volume of identical goods.

In performing quality control tasks,the operations manager is directly involved in efforts to ensure that goods are produced according to specification and that quality standards are maintained.

All of the following are daily activities involved in the process of materials management except _____.

A CIM system is a common element in _____ systems,in which computer-controlled equipment can easily be adapted to produce a variety of goods.

In a make-to-order production strategy,goods are customized to meet the needs of the buyers who ordered them.

Quality refers to the characteristics of a product or service that bear on its ability to satisfy stated or implied needs.

All of the following are true about industrial robots except they:

The job of the __________ consists of all the activities involved in transforming a product idea into a finished product.

You work on Just Born's production line decorating Peeps.Arranging work in this way,by function,creates the following problems with one exception:

Burger King's idea of having customers fill their own cups saved the company money because customers who fill their own soda cups use less ice,which is cheaper than soda.

In choosing a location for its manufacturing facilities,operations managers often choose to locate their plant close to suppliers.

Those estimating capacity needs for a service business follow an approach that is similar to that used by manufacturers when they estimate capacity.

The _____ manager is responsible for determining a vendor's reputation.

Quality Checked Tax Service has expanded to eight offices in different parts of a major U.S. city. The owners began 30 years ago, when income tax forms and returns were processed manually and clients waited for weeks or even months for refunds to arrive. By using the latest available software and taking advantage of computerized capabilities, Quality Checked has stayed one step ahead of the national chains and other independent tax services in its market area. In fact, it’s become so successful that management has taken out a state license for selling insurance and investment products to clients, who will pay for these financial products out of their tax returns. -During tax season,business becomes so hectic that Quality Checked hires temporary workers to prepare returns in their homes.Because these people are contract-labor workers rather than employees,this practice is a form of outsourcing.

_____ includes all of the steps that a company takes to ensure that its goods and services are of sufficiently high quality to meet customers' needs.

PERT charts are simpler and easier to use than Gantt charts.

Nike uses the mass customization method of producing some of its goods through its NikeiD program.

_____ is a set of international quality standards established by the International Organization for Standardization (ISO).

Many companies guard against the possibility of running out of needed materials by using a material requirements planning (MRP)system.