Exam 8: Operations Management in Manufacturing and Service Industries

In producing large items,manufacturers often use a(n)_____ layout,in which workers go to equipment and in-process products that stay in one place.

The first step in the production planning process is deciding which type of production process is best for making the goods the company intends to manufacture.

_____ refers to "the totality of features and characteristics of a product or service that bear on its ability to satisfy stated or implied needs."

What is the first step in the production process?

During the production planning stage,operations managers continually schedule and monitor production activities.

A fixed-position layout is used to make large items that stay in one place while workers and equipment go to the product.

A _____ chart is an easy-to-use graphical tool that helps operations managers determine the status of projects.

Companies routinely use benchmarking to collect comments from its employees on ways to do things better.

The Vermont Teddy Bear Company uses a product layout in the manufacture of its teddy bears.

Make-to-order strategy is commonly used in such businesses as print shops.

Businesses often find it easier to control production by locating plants fairly distant from customers.

_____ refers to the maximum number of goods that a facility can produce over a given period of time under normal working conditions.

The inventory-control method called _____ relies on a computerized program to calculate the quantity of materials needed for production and to determine when they should be ordered or made.

Which of the following is not a way in which the Internet is used by purchasing managers?

Burger King can customize sandwiches because it builds them one at a time.

An integral part of TQM (total quality management)is _____,which can be characterized as the commitment to making constant improvements in design,production,and delivery.

Calculating the capacity requirements of a proposed plan helps the operations manager determine how much the company must invest in building a plant.

Burger King's point-of-sale device built into every Burger King cash register helps the company do all of the following except:

Companies decide to outsource for the following reasons with the exception of:

When looking for a good site for a new Burger King,its planners often go by this catch phrase: "Through the light and to the right."