Question 1

Once the production process is in place,the operations manager can turn his or her attention to the daily activities of _____.

Accepted Answer

A) distribution planning 
B) procurement 
C) materials management 
D) floor supervisors 
A) distribution planning 
B) procurement 
C) materials management 
D) floor supervisors

Question 2

McDonald's makes a number of burgers with the same condiments and stores them.They are using a make-to-stock approach.

Accepted Answer

A) True 
 B)False

Question 3

A computer manufacturer that arranges its computer assembly into self-contained teams of employees who handle all aspects of building a computer is using a process layout.

Accepted Answer

A) True 
 B)False

Question 4

When production processes reach a certain level of complexity,operations managers may use _____ charts to schedule activities.

Accepted Answer

A) Gantt 
B) PERT 
C) SCAT 
D) Rorschach 
A) Gantt 
B) PERT 
C) SCAT 
D) Rorschach

Question 5

Gantt charts are useful when the production process is complex and activities are interrelated.

Accepted Answer

A) True 
 B)False

Question 6

Switching from boxes to paper for packaging saved Burger King restaurants a lot of room.

Accepted Answer

A) True 
 B)False

Question 7

A fast food hamburger restaurant that uses a _____ production method will generally have a low level of hamburgers sitting around.

Accepted Answer

A) make-to-Order 
B) make-to-Stock 
C) just-in-time production 
D) both a and b 
A) make-to-Order 
B) make-to-Stock 
C) just-in-time production 
D) both a and b

Question 8

During the production planning stage,operations managers oversee the purchasing of raw materials.

Accepted Answer

A) True 
 B)False

Question 9

Making decisions on how to hold down the costs of materials and labor is the job of _____.

Accepted Answer

A) each employee 
B) the CEO 
C) the accounting manager 
D) the operations manager 
A) each employee 
B) the CEO 
C) the accounting manager 
D) the operations manager

Question 10

ISO standards focus on a company's output.

Accepted Answer

A) True 
 B)False

Question 11

Following basically the same process that you'd use to buy a product on eBay,a(n)_____ manager uses the Internet to buy parts and supplies.

Accepted Answer

A) materials 
B) operations 
C) automation 
D) purchasing 
A) materials 
B) operations 
C) automation 
D) purchasing

Question 12

Unlike Burger King,McDonald's prefers the _____ approach to making sandwiches.

Accepted Answer

A) make-to-order 
B) have-it-your-way 
C) make-to-stock 
D) supersize 
A) make-to-order 
B) have-it-your-way 
C) make-to-stock 
D) supersize

Question 13

Just-in-time production is used by companies to process purchasing transactions,

Accepted Answer

A) True 
 B)False

Question 14

A cellular layout uses teams of workers who handle all aspects of building a product component,a "family of components," or even a finished product.

Accepted Answer

A) True 
 B)False

Question 15

_____ is the practice of comparing a company's own performance with that of a company which excels in the same activity.

Accepted Answer

A) Quality comparison 
B) Copycatting 
C) Sourcing 
D) Benchmarking 
A) Quality comparison 
B) Copycatting 
C) Sourcing 
D) Benchmarking

Question 16

Which of the following is least likely to be outsourced by a bank?

Accepted Answer

A) Financial advice and brokerage services 
B) Payroll services 
C) Credit-card processing 
D) ATM software systems 
A) Financial advice and brokerage services 
B) Payroll services 
C) Credit-card processing 
D) ATM software systems

Question 17

Mass production is the practice of producing high volumes of identical goods at low cost and holding them in inventory in anticipation of future demand.

Accepted Answer

A) True 
 B)False

Question 18

In order to plan a plant's needed capacity,the operations manager must first estimate the selling price of its products.

Accepted Answer

A) True 
 B)False

Question 19

When choosing a location for an o HYPERLINK "http://www.google.com/url?sa=t&source=web&ct=res&cd=9&ved=0CC0QFjAI&url=http%3A%2F%2Finvestment.suite101.com%2Farticle.cfm%2Fonline_stock_trading_broker_companies&ei=wtwxS7zLPISOswOKkf3EAg&usg=AFQjCNElSwyxu5fxr9elgJHL2ee72EEkgw" nline call center,you would want to consider all of the following except:

Accepted Answer

A) favorable living conditions in the community 
B) proximity to your customers. 
C) availability of skilled workers. 
D) amount of financial incentives offered by local governments. 
A) favorable living conditions in the community 
B) proximity to your customers. 
C) availability of skilled workers. 
D) amount of financial incentives offered by local governments.

Question 20

Which of the following materials management activities is concerned with making sure the company has enough materials on hand to meet its production schedule?

Accepted Answer

A) Purchasing 
B) Procurement 
C) Inventory control 
D) Warehousing 
A) Purchasing 
B) Procurement 
C) Inventory control 
D) Warehousing

Once the production process is in place,the operations manager can turn his or her attention to the daily activities of _____.

McDonald's makes a number of burgers with the same condiments and stores them.They are using a make-to-stock approach.

A computer manufacturer that arranges its computer assembly into self-contained teams of employees who handle all aspects of building a computer is using a process layout.

When production processes reach a certain level of complexity,operations managers may use _____ charts to schedule activities.

Gantt charts are useful when the production process is complex and activities are interrelated.

Switching from boxes to paper for packaging saved Burger King restaurants a lot of room.

A fast food hamburger restaurant that uses a _____ production method will generally have a low level of hamburgers sitting around.

During the production planning stage,operations managers oversee the purchasing of raw materials.

Making decisions on how to hold down the costs of materials and labor is the job of _____.

ISO standards focus on a company's output.

Following basically the same process that you'd use to buy a product on eBay,a(n)_____ manager uses the Internet to buy parts and supplies.

Unlike Burger King,McDonald's prefers the _____ approach to making sandwiches.

Just-in-time production is used by companies to process purchasing transactions,

A cellular layout uses teams of workers who handle all aspects of building a product component,a "family of components," or even a finished product.

_____ is the practice of comparing a company's own performance with that of a company which excels in the same activity.

Which of the following is least likely to be outsourced by a bank?

Mass production is the practice of producing high volumes of identical goods at low cost and holding them in inventory in anticipation of future demand.

In order to plan a plant's needed capacity,the operations manager must first estimate the selling price of its products.

Which of the following materials management activities is concerned with making sure the company has enough materials on hand to meet its production schedule?

The Foundations of Business

Entrepreneurship

Selecting a Form of Business Ownership

Business Ethics and Social Responsibility

Managing for Business Success

Recruiting, Motivating, and Keeping Quality Employees

Product Design and Development

Business in a Global Environment

Marketing: Providing Value to Customers

Operating in a Digital Marketing and Social Networking

The Role of Accounting in Business

Managing Financial Resources

Teamwork and Communications

Personal Finances

Managing Information and Technology

The Legal and Regulatory Environment of Business

Filters

Exam 8: Operations Management in Manufacturing and Service Industries

Once the production process is in place,the operations manager can turn his or her attention to the daily activities of _____.

McDonald's makes a number of burgers with the same condiments and stores them.They are using a make-to-stock approach.

A computer manufacturer that arranges its computer assembly into self-contained teams of employees who handle all aspects of building a computer is using a process layout.

When production processes reach a certain level of complexity,operations managers may use _____ charts to schedule activities.

Gantt charts are useful when the production process is complex and activities are interrelated.

Switching from boxes to paper for packaging saved Burger King restaurants a lot of room.

A fast food hamburger restaurant that uses a _____ production method will generally have a low level of hamburgers sitting around.

During the production planning stage,operations managers oversee the purchasing of raw materials.

Making decisions on how to hold down the costs of materials and labor is the job of _____.

ISO standards focus on a company's output.

Following basically the same process that you'd use to buy a product on eBay,a(n)_____ manager uses the Internet to buy parts and supplies.

Unlike Burger King,McDonald's prefers the _____ approach to making sandwiches.

Just-in-time production is used by companies to process purchasing transactions,

A cellular layout uses teams of workers who handle all aspects of building a product component,a "family of components," or even a finished product.

_____ is the practice of comparing a company's own performance with that of a company which excels in the same activity.

Which of the following is least likely to be outsourced by a bank?

Mass production is the practice of producing high volumes of identical goods at low cost and holding them in inventory in anticipation of future demand.

In order to plan a plant's needed capacity,the operations manager must first estimate the selling price of its products.

Which of the following materials management activities is concerned with making sure the company has enough materials on hand to meet its production schedule?

The Foundations of Business

Entrepreneurship

Selecting a Form of Business Ownership

Business Ethics and Social Responsibility

Managing for Business Success

Recruiting, Motivating, and Keeping Quality Employees

Product Design and Development

Business in a Global Environment

Marketing: Providing Value to Customers

Operating in a Digital Marketing and Social Networking

The Role of Accounting in Business

Managing Financial Resources

Teamwork and Communications

Personal Finances

Managing Information and Technology

The Legal and Regulatory Environment of Business

Filters