Question 1

PowerSki uses _____ to transmit design changes to suppliers of the 340 components that make up the Jetboard.

Accepted Answer

A) association software 
B) collaboration software 
C) design software 
D) alliance software 
A) association software 
B) collaboration software 
C) design software 
D) alliance software

Question 2

Which of the following companies does not devote at least a portion of its operations to mass customization?

Accepted Answer

A) Nike 
B) Levi 
C) Oakley 
D) Colgate Palmolive 
A) Nike 
B) Levi 
C) Oakley 
D) Colgate Palmolive

Question 3

Operations managers focus on scheduling the _____ needed to transform raw materials into finished goods.

Accepted Answer

A) workers 
B) activities 
C) equipment 
D) machinery 
A) workers 
B) activities 
C) equipment 
D) machinery

Question 4

General Housing Corporation,a company that constructs modular homes at its plant,uses a process layout in the construction of its homes.

Accepted Answer

A) True 
 B)False

Question 5

Statistical Process control is used by companies to analysis data collected through customer surveys on the quality of a company's product.

Accepted Answer

A) True 
 B)False

Question 6

Companies that use a just-in-time (JIT)production system:

Accepted Answer

A) ensure that their finished products are completed just in time to fill customers' orders. 
B) have higher inventory costs because of additional handling costs charged by suppliers to expedite materials. 
C) have frequent contact with their suppliers. 
D) set up their assembly lines just-in-time to meet customer demand. 
A) ensure that their finished products are completed just in time to fill customers' orders. 
B) have higher inventory costs because of additional handling costs charged by suppliers to expedite materials. 
C) have frequent contact with their suppliers. 
D) set up their assembly lines just-in-time to meet customer demand.

Question 7

Because it uses a _____ approach,Burger King can encourage patrons to customize burgers and other menu items.

Accepted Answer

A) make-to-order 
B) make-to-stock 
C) customer-ready 
D) build-your-own-burger 
A) make-to-order 
B) make-to-stock 
C) customer-ready 
D) build-your-own-burger

Question 8

Intangibility refers to which of the following?

Accepted Answer

A) The attributes of a service that can be held or touched. 
B) The fact that services can't be held or touched. 
C) The physical features of a service layout. 
D) The characteristics that add value to a service. 
A) The attributes of a service that can be held or touched. 
B) The fact that services can't be held or touched. 
C) The physical features of a service layout. 
D) The characteristics that add value to a service.

Question 9

The operations manager is directly involved in efforts to ensure that goods are produced according to specifications.

Accepted Answer

A) True 
 B)False

Question 10

In a(n)_____ layout,high-volume goods are produced efficiently by people,equipment,or departments arranged in a series of workstations at which previously made parts are assembled.

Accepted Answer

A) product 
B) assembly-line 
C) product-line 
D) manufacturing 
A) product 
B) assembly-line 
C) product-line 
D) manufacturing

Question 11

In order to draw up a(n)_____,managers need to know where materials are located and headed at every step in the production process.

Accepted Answer

A) PERT diagram 
B) minor production schedule 
C) master production schedule 
D) Meerschaum schedule 
A) PERT diagram 
B) minor production schedule 
C) master production schedule 
D) Meerschaum schedule

Question 12

As an operations manager at Century Unlimited Industries,Sylvia Moses uses basic MRP to focus on material planning and the more sophisticated system called _____ to help monitor resources in all areas of the company.

Accepted Answer

A) manufacturing resource planning II 
B) electronic data interchange 
C) material resource planning II 
D) advanced maximum resource planning 
A) manufacturing resource planning II 
B) electronic data interchange 
C) material resource planning II 
D) advanced maximum resource planning

Question 13

Collins' Computers arranges its computer assembly into teams working in a U- shaped formation so that they can share the work and some of the equipment.What type of production layout does Collins' Computer use?

Accepted Answer

A) Product layout 
B) Cellular layout 
C) Process layout 
D) Fixed position layout 
A) Product layout 
B) Cellular layout 
C) Process layout 
D) Fixed position layout

Question 14

David Sell,the same executive from Burger King who recommended saving money by letting customers fill their own drink cups,proposed to save space by:

Accepted Answer

A) condensing dining areas. 
B) wrapping products in paper instead of boxes. 
C) condensing kitchen areas. 
D) cutting back to one bathroom. 
A) condensing dining areas. 
B) wrapping products in paper instead of boxes. 
C) condensing kitchen areas. 
D) cutting back to one bathroom.

Question 15

The Customized Communication Print Shop plans to specialize in customized announcements and newsletters and personalized stationary.Which of the following layouts would be best for this business?

Accepted Answer

A) process 
B) product 
C) cellular 
D) fixed-position 
A) process 
B) product 
C) cellular 
D) fixed-position

Question 16

Manufacturing firms provide customers with personal attention and must satisfy their needs in a timely manner.

Accepted Answer

A) True 
 B)False

Question 17

Developing a process for customizing sandwiches allowed Burger King to cut back one employee per day.

Accepted Answer

A) True 
 B)False

Question 18

Which of the following statements is not true about the critical path:

Accepted Answer

A) it is the sequence of activities that will require the greatest amount of time 
B) It is identified by creating a PERT diagram 
C) Saving time on the non-critical paths helps to finish the product faster 
D) If you want to produce a product quicker,you have to save time on the critical path 
A) it is the sequence of activities that will require the greatest amount of time 
B) It is identified by creating a PERT diagram 
C) Saving time on the non-critical paths helps to finish the product faster 
D) If you want to produce a product quicker,you have to save time on the critical path

Question 19

Which of the following do service providers have to consider when estimating demand and capacity?

Accepted Answer

A) How many customers they will have 
B) How long it will take to serve each customer 
C) When customers will want their services 
D) All of these 
A) How many customers they will have 
B) How long it will take to serve each customer 
C) When customers will want their services 
D) All of these

Question 20

Operational efficiency is more important in service industries than in manufacturing.

Accepted Answer

A) True 
 B)False

PowerSki uses _____ to transmit design changes to suppliers of the 340 components that make up the Jetboard.

Which of the following companies does not devote at least a portion of its operations to mass customization?

Operations managers focus on scheduling the _____ needed to transform raw materials into finished goods.

General Housing Corporation,a company that constructs modular homes at its plant,uses a process layout in the construction of its homes.

Statistical Process control is used by companies to analysis data collected through customer surveys on the quality of a company's product.

Companies that use a just-in-time (JIT)production system:

Because it uses a _____ approach,Burger King can encourage patrons to customize burgers and other menu items.

Intangibility refers to which of the following?

The operations manager is directly involved in efforts to ensure that goods are produced according to specifications.

In a(n)_____ layout,high-volume goods are produced efficiently by people,equipment,or departments arranged in a series of workstations at which previously made parts are assembled.

In order to draw up a(n)_____,managers need to know where materials are located and headed at every step in the production process.

As an operations manager at Century Unlimited Industries,Sylvia Moses uses basic MRP to focus on material planning and the more sophisticated system called _____ to help monitor resources in all areas of the company.

Collins' Computers arranges its computer assembly into teams working in a U- shaped formation so that they can share the work and some of the equipment.What type of production layout does Collins' Computer use?

David Sell,the same executive from Burger King who recommended saving money by letting customers fill their own drink cups,proposed to save space by:

The Customized Communication Print Shop plans to specialize in customized announcements and newsletters and personalized stationary.Which of the following layouts would be best for this business?

Manufacturing firms provide customers with personal attention and must satisfy their needs in a timely manner.

Developing a process for customizing sandwiches allowed Burger King to cut back one employee per day.

Which of the following statements is not true about the critical path:

Which of the following do service providers have to consider when estimating demand and capacity?

Operational efficiency is more important in service industries than in manufacturing.

The Foundations of Business

Entrepreneurship

Selecting a Form of Business Ownership

Business Ethics and Social Responsibility

Managing for Business Success

Recruiting, Motivating, and Keeping Quality Employees

Product Design and Development

Business in a Global Environment

Marketing: Providing Value to Customers

Operating in a Digital Marketing and Social Networking

The Role of Accounting in Business

Managing Financial Resources

Teamwork and Communications

Personal Finances

Managing Information and Technology

The Legal and Regulatory Environment of Business

Filters

Exam 8: Operations Management in Manufacturing and Service Industries

PowerSki uses _____ to transmit design changes to suppliers of the 340 components that make up the Jetboard.

Which of the following companies does not devote at least a portion of its operations to mass customization?

Operations managers focus on scheduling the _____ needed to transform raw materials into finished goods.

General Housing Corporation,a company that constructs modular homes at its plant,uses a process layout in the construction of its homes.

Statistical Process control is used by companies to analysis data collected through customer surveys on the quality of a company's product.

Companies that use a just-in-time (JIT)production system:

Because it uses a _____ approach,Burger King can encourage patrons to customize burgers and other menu items.

Intangibility refers to which of the following?

The operations manager is directly involved in efforts to ensure that goods are produced according to specifications.

In a(n)_____ layout,high-volume goods are produced efficiently by people,equipment,or departments arranged in a series of workstations at which previously made parts are assembled.

In order to draw up a(n)_____,managers need to know where materials are located and headed at every step in the production process.

As an operations manager at Century Unlimited Industries,Sylvia Moses uses basic MRP to focus on material planning and the more sophisticated system called _____ to help monitor resources in all areas of the company.

Collins' Computers arranges its computer assembly into teams working in a U- shaped formation so that they can share the work and some of the equipment.What type of production layout does Collins' Computer use?

David Sell,the same executive from Burger King who recommended saving money by letting customers fill their own drink cups,proposed to save space by:

The Customized Communication Print Shop plans to specialize in customized announcements and newsletters and personalized stationary.Which of the following layouts would be best for this business?

Manufacturing firms provide customers with personal attention and must satisfy their needs in a timely manner.

Developing a process for customizing sandwiches allowed Burger King to cut back one employee per day.

Which of the following statements is not true about the critical path:

Which of the following do service providers have to consider when estimating demand and capacity?

Operational efficiency is more important in service industries than in manufacturing.

The Foundations of Business

Entrepreneurship

Selecting a Form of Business Ownership

Business Ethics and Social Responsibility

Managing for Business Success

Recruiting, Motivating, and Keeping Quality Employees

Product Design and Development

Business in a Global Environment

Marketing: Providing Value to Customers

Operating in a Digital Marketing and Social Networking

The Role of Accounting in Business

Managing Financial Resources

Teamwork and Communications

Personal Finances

Managing Information and Technology

The Legal and Regulatory Environment of Business

Filters