Question 1

If you have a patient who is habitually late,it is recommended that you:

Accepted Answer

A)  ask the office manager to discuss the scheduling policy with the patient 
B)  refuse to schedule any future appointments for the patient 
C)  simply do your best to accommodate all patients as they arrive 
D)  require the patient to reschedule,regardless of the circumstances 
A)  ask the office manager to discuss the scheduling policy with the patient 
B)  refuse to schedule any future appointments for the patient 
C)  simply do your best to accommodate all patients as they arrive 
D)  require the patient to reschedule,regardless of the circumstances

Question 2

Match each scheduling abbreviation with its meaning.
-Suture removal

Accepted Answer

A) BP 
B) C&C 
C) C 
D) Cons 
E) CP
F)CPE (CPX)
G)ECG
H)FU
I)Inj
J)Lab
K)NP
L)NS
M)P&P
N)PT
O)Re
P)Ref
Q)RS
R)Sig
S)S/R
T)Surg 
A) BP 
B) C&C 
C) C 
D) Cons 
E) CP
F)CPE (CPX)
G)ECG
H)FU
I)Inj
J)Lab
K)NP
L)NS
M)P&P
N)PT
O)Re
P)Ref
Q)RS
R)Sig
S)S/R
T)Surg

Question 3

Match each scheduling abbreviation with its meaning.
-Consultation

Accepted Answer

A) BP 
B) C&C 
C) C 
D) Cons 
E) CP
F)CPE (CPX)
G)ECG
H)FU
I)Inj
J)Lab
K)NP
L)NS
M)P&P
N)PT
O)Re
P)Ref
Q)RS
R)Sig
S)S/R
T)Surg 
A) BP 
B) C&C 
C) C 
D) Cons 
E) CP
F)CPE (CPX)
G)ECG
H)FU
I)Inj
J)Lab
K)NP
L)NS
M)P&P
N)PT
O)Re
P)Ref
Q)RS
R)Sig
S)S/R
T)Surg

Question 4

Match each scheduling abbreviation with its meaning.
-Laboratory studies

Accepted Answer

A) BP 
B) C&C 
C) C 
D) Cons 
E) CP
F)CPE (CPX)
G)ECG
H)FU
I)Inj
J)Lab
K)NP
L)NS
M)P&P
N)PT
O)Re
P)Ref
Q)RS
R)Sig
S)S/R
T)Surg 
A) BP 
B) C&C 
C) C 
D) Cons 
E) CP
F)CPE (CPX)
G)ECG
H)FU
I)Inj
J)Lab
K)NP
L)NS
M)P&P
N)PT
O)Re
P)Ref
Q)RS
R)Sig
S)S/R
T)Surg

Question 5

Match the type of scheduling method with its "pro" or "con." Note: Answers may be used more than once.
-​Most effective use might be seasonal,as in flu season or periods where large special events are taking place in the area

Accepted Answer

A) clustering-pro 
B) ​clustering-con 
C) ​double-booking-pro 
D) ​double-looking-con 
E) walk in/Open hours-pro
F)​walk in/Open hours-con
G)​single-booking-pro
H)​single-booking-con
I)​streaming-pro
J)​streaming-con
K)​wave-pro
L)​wave-con
M)modified wave-pro
N)modified wave-con 
A) clustering-pro 
B) ​clustering-con 
C) ​double-booking-pro 
D) ​double-looking-con 
E) walk in/Open hours-pro
F)​walk in/Open hours-con
G)​single-booking-pro
H)​single-booking-con
I)​streaming-pro
J)​streaming-con
K)​wave-pro
L)​wave-con
M)modified wave-pro
N)modified wave-con

Question 6

Match each scheduling abbreviation with its meaning.
-Blood pressure check

Accepted Answer

A) BP 
B) C&C 
C) C 
D) Cons 
E) CP
F)CPE (CPX)
G)ECG
H)FU
I)Inj
J)Lab
K)NP
L)NS
M)P&P
N)PT
O)Re
P)Ref
Q)RS
R)Sig
S)S/R
T)Surg 
A) BP 
B) C&C 
C) C 
D) Cons 
E) CP
F)CPE (CPX)
G)ECG
H)FU
I)Inj
J)Lab
K)NP
L)NS
M)P&P
N)PT
O)Re
P)Ref
Q)RS
R)Sig
S)S/R
T)Surg

Question 7

Which of the following is not a recommended practice for maintaining a smooth schedule?

Accepted Answer

A)  Verbally explain the cancellation policy when scheduling the appointment. 
B)  Bill the patient's insurance company for any missed appointments. 
C)  Give patients a reminder call a day or two before an appointment. 
D)  Include a brief explanation of the cancellation policy on the appointment card. 
A)  Verbally explain the cancellation policy when scheduling the appointment. 
B)  Bill the patient's insurance company for any missed appointments. 
C)  Give patients a reminder call a day or two before an appointment. 
D)  Include a brief explanation of the cancellation policy on the appointment card.

Question 8

When patients arrive at the office,the administrative medical assistant should:

Accepted Answer

A)  avoid eye contact while listening to their remarks 
B)  explain all instructions thoroughly 
C)  ask any necessary personal questions while they are in the reception area 
D)  greet them as soon as it is convenient for the medical assistant to do so 
A)  avoid eye contact while listening to their remarks 
B)  explain all instructions thoroughly 
C)  ask any necessary personal questions while they are in the reception area 
D)  greet them as soon as it is convenient for the medical assistant to do so

Question 9

Match each scheduling abbreviation with its meaning.
-Called and canceled

Accepted Answer

A) BP 
B) C&C 
C) C 
D) Cons 
E) CP
F)CPE (CPX)
G)ECG
H)FU
I)Inj
J)Lab
K)NP
L)NS
M)P&P
N)PT
O)Re
P)Ref
Q)RS
R)Sig
S)S/R
T)Surg 
A) BP 
B) C&C 
C) C 
D) Cons 
E) CP
F)CPE (CPX)
G)ECG
H)FU
I)Inj
J)Lab
K)NP
L)NS
M)P&P
N)PT
O)Re
P)Ref
Q)RS
R)Sig
S)S/R
T)Surg

Question 10

​A _________ refers to blocking off time slots in a paper schedule with an "X" or having specified time periods automatically blocked out in the computer's schedule screen

Accepted Answer

A)  ​cluster 
B)  ​matrix 
C)  ​open wave 
D)  ​modified wave 
A)  ​cluster 
B)  ​matrix 
C)  ​open wave 
D)  ​modified wave

Question 11

Match each scheduling method with its definition.
-Patients are scheduled during the first 30 minutes of each hour,leaving the last 30 minutes for same-day appointments

Accepted Answer

A) clustering 
B) double-booking 
C) walk-in/open hours 
D) single-booking 
E) streaming
F)wave
G)modified wave 
A) clustering 
B) double-booking 
C) walk-in/open hours 
D) single-booking 
E) streaming
F)wave
G)modified wave

Question 12

​Match the type of health insurance to its description.
-​A plan where the patient receives more comprehensive benefits by using network providers-doctors,hospitals,and other health care providers-that participate in the plan;patient does not need to select a primary care physician

Accepted Answer

A) ​health maintenance organization (HMO) 
B) exclusive provider organization (EPO)​ 
C) ​preferred provider organization (PPO) 
D) ​indemnity 
A) ​health maintenance organization (HMO) 
B) exclusive provider organization (EPO)​ 
C) ​preferred provider organization (PPO) 
D) ​indemnity

Question 13

A patient does not need to provide signed consent for the medical office to release information about:

Accepted Answer

A)  genetic testing 
B)  a public health risk 
C)  mental health records 
D)  substance abuse records 
A)  genetic testing 
B)  a public health risk 
C)  mental health records 
D)  substance abuse records

Question 14

Match each scheduling abbreviation with its meaning.
-Complete physical examination

Accepted Answer

A) BP 
B) C&C 
C) C 
D) Cons 
E) CP
F)CPE (CPX)
G)ECG
H)FU
I)Inj
J)Lab
K)NP
L)NS
M)P&P
N)PT
O)Re
P)Ref
Q)RS
R)Sig
S)S/R
T)Surg 
A) BP 
B) C&C 
C) C 
D) Cons 
E) CP
F)CPE (CPX)
G)ECG
H)FU
I)Inj
J)Lab
K)NP
L)NS
M)P&P
N)PT
O)Re
P)Ref
Q)RS
R)Sig
S)S/R
T)Surg

Question 15

Match the type of scheduling method with its "pro" or "con." Note: Answers may be used more than once.
-​Streamlines evaluations of patients with similar complaints

Accepted Answer

A) clustering-pro 
B) ​clustering-con 
C) ​double-booking-pro 
D) ​double-looking-con 
E) walk in/Open hours-pro
F)​walk in/Open hours-con
G)​single-booking-pro
H)​single-booking-con
I)​streaming-pro
J)​streaming-con
K)​wave-pro
L)​wave-con
M)modified wave-pro
N)modified wave-con 
A) clustering-pro 
B) ​clustering-con 
C) ​double-booking-pro 
D) ​double-looking-con 
E) walk in/Open hours-pro
F)​walk in/Open hours-con
G)​single-booking-pro
H)​single-booking-con
I)​streaming-pro
J)​streaming-con
K)​wave-pro
L)​wave-con
M)modified wave-pro
N)modified wave-con

Question 16

Match the type of scheduling method with its "pro" or "con." Note: Answers may be used more than once.
-​Provides ample time for unexpected visits and staff to keep up with charting,filing,and other tasks and preparing for the next visit in the second half hour

Accepted Answer

A) clustering-pro 
B) ​clustering-con 
C) ​double-booking-pro 
D) ​double-looking-con 
E) walk in/Open hours-pro
F)​walk in/Open hours-con
G)​single-booking-pro
H)​single-booking-con
I)​streaming-pro
J)​streaming-con
K)​wave-pro
L)​wave-con
M)modified wave-pro
N)modified wave-con 
A) clustering-pro 
B) ​clustering-con 
C) ​double-booking-pro 
D) ​double-looking-con 
E) walk in/Open hours-pro
F)​walk in/Open hours-con
G)​single-booking-pro
H)​single-booking-con
I)​streaming-pro
J)​streaming-con
K)​wave-pro
L)​wave-con
M)modified wave-pro
N)modified wave-con

Question 17

A _____ sets aside a portion of an employee's pretaxable income to pay for projected medical expenses or prescription medications.

Accepted Answer

A)  401(k) 
B)  flexible/medical savings account 
C)  Truth in Lending agreement 
D)  profit-sharing program 
A)  401(k) 
B)  flexible/medical savings account 
C)  Truth in Lending agreement 
D)  profit-sharing program

Question 18

Weekly schedules for the providers should be accessible to:

Accepted Answer

A)  clinical medical assistants and providers 
B)  administrative and clinical medical assistants 
C)  administrative medical assistants and providers 
D)  everyone in the office 
A)  clinical medical assistants and providers 
B)  administrative and clinical medical assistants 
C)  administrative medical assistants and providers 
D)  everyone in the office

Question 19

Match each scheduling abbreviation with its meaning.
-Canceled

Accepted Answer

A) BP 
B) C&C 
C) C 
D) Cons 
E) CP
F)CPE (CPX)
G)ECG
H)FU
I)Inj
J)Lab
K)NP
L)NS
M)P&P
N)PT
O)Re
P)Ref
Q)RS
R)Sig
S)S/R
T)Surg 
A) BP 
B) C&C 
C) C 
D) Cons 
E) CP
F)CPE (CPX)
G)ECG
H)FU
I)Inj
J)Lab
K)NP
L)NS
M)P&P
N)PT
O)Re
P)Ref
Q)RS
R)Sig
S)S/R
T)Surg

Question 20

Match the type of scheduling method with its "pro" or "con." Note: Answers may be used more than once.
-​Visit paperwork can be prepared in batches ahead of time

Accepted Answer

A) clustering-pro 
B) ​clustering-con 
C) ​double-booking-pro 
D) ​double-looking-con 
E) walk in/Open hours-pro
F)​walk in/Open hours-con
G)​single-booking-pro
H)​single-booking-con
I)​streaming-pro
J)​streaming-con
K)​wave-pro
L)​wave-con
M)modified wave-pro
N)modified wave-con 
A) clustering-pro 
B) ​clustering-con 
C) ​double-booking-pro 
D) ​double-looking-con 
E) walk in/Open hours-pro
F)​walk in/Open hours-con
G)​single-booking-pro
H)​single-booking-con
I)​streaming-pro
J)​streaming-con
K)​wave-pro
L)​wave-con
M)modified wave-pro
N)modified wave-con

Exam 25: Scheduling Appointments and Receiving Patients

If you have a patient who is habitually late,it is recommended that you:

Match each scheduling abbreviation with its meaning. -Suture removal

Match each scheduling abbreviation with its meaning. -Consultation

Match each scheduling abbreviation with its meaning. -Laboratory studies

Match the type of scheduling method with its "pro" or "con." Note: Answers may be used more than once. -​Most effective use might be seasonal,as in flu season or periods where large special events are taking place in the area

Match each scheduling abbreviation with its meaning. -Blood pressure check

Which of the following is not a recommended practice for maintaining a smooth schedule?

When patients arrive at the office,the administrative medical assistant should:

Match each scheduling abbreviation with its meaning. -Called and canceled

​A _________ refers to blocking off time slots in a paper schedule with an "X" or having specified time periods automatically blocked out in the computer's schedule screen

Match each scheduling method with its definition. -Patients are scheduled during the first 30 minutes of each hour,leaving the last 30 minutes for same-day appointments

​Match the type of health insurance to its description. -​A plan where the patient receives more comprehensive benefits by using network providers-doctors,hospitals,and other health care providers-that participate in the plan;patient does not need to select a primary care physician

A patient does not need to provide signed consent for the medical office to release information about:

Match each scheduling abbreviation with its meaning. -Complete physical examination

Match the type of scheduling method with its "pro" or "con." Note: Answers may be used more than once. -​Streamlines evaluations of patients with similar complaints

Match the type of scheduling method with its "pro" or "con." Note: Answers may be used more than once. -​Provides ample time for unexpected visits and staff to keep up with charting,filing,and other tasks and preparing for the next visit in the second half hour

A _____ sets aside a portion of an employee's pretaxable income to pay for projected medical expenses or prescription medications.

Weekly schedules for the providers should be accessible to:

Match each scheduling abbreviation with its meaning. -Canceled

Match the type of scheduling method with its "pro" or "con." Note: Answers may be used more than once. -​Visit paperwork can be prepared in batches ahead of time

The Medical Assistant

The Health Care Team and the Medical Environment,past and Present

Legal Issues

Ethical Issues

Verbal and Nonverbal Communications

Applying Communication Skills

Introduction to Medical Terminology

Understanding and Building Medical Terms of Body Systems

Anatomic Descriptors and Fundamental Body Structure

The Nervous System

The Senses

The Integumentary System

The Skeletal System

The Muscular System

The Respiratory System

The Circulatory System

The Immune System

The Digestive System

The Urinary System

The Endocrine System

The Reproductive System

Telephone Communications

Written Communications

The Office Environment, computers, and Equipment

The Medical Record,documentation,and Filing

Health Insurance

A Icd-10 Update: Procedural and Diagnostic Coding

Procedural and Diagnostic Coding

Patient Accounts

Preparing Insurance Claims and Posting Insurance Payments

Patient Billing,posting Patient Payments,and Collecting Fees

Banking Procedures

Accounts Payable and Accounting Procedures

Infection Control and Medical Asepsis

The Medical History and Patient Screening

Body Measurements and Vital Signs

Preparing for Examinations

The Physical Exam

Specialty Exams and Other Procedures

Obgyn Examinations

Pediatric Examinations

The Physicians Office Laboratory

Specimen Collection and Processing

Blood Specimen Collection

Diagnostic Testing

Cardiology Procedures

Radiology Procedures

Preparing for Surgery

Assisting With Minor Surgery

Pharmacology Fundamentals

Measurement Systems,basic Mathematics,and Dosage Calculations

Administering Oral and Non-Injectable Medications

Administering Injections and Immunizations

Emergencies in the Medical Office and the Community

First Aid for Accidents and Injuries

Rehabilitation

Nutrition,exercise,and Healthy Living

Practicum and the Job Search

Managing the Office

Match the type of scheduling method with its "pro" or "con." Note: Answers may be used more than once. -Most effective use might be seasonal,as in flu season or periods where large special events are taking place in the area

A _________ refers to blocking off time slots in a paper schedule with an "X" or having specified time periods automatically blocked out in the computer's schedule screen

Match the type of health insurance to its description. -A plan where the patient receives more comprehensive benefits by using network providers-doctors,hospitals,and other health care providers-that participate in the plan;patient does not need to select a primary care physician

Match the type of scheduling method with its "pro" or "con." Note: Answers may be used more than once. -Streamlines evaluations of patients with similar complaints

Match the type of scheduling method with its "pro" or "con." Note: Answers may be used more than once. -Provides ample time for unexpected visits and staff to keep up with charting,filing,and other tasks and preparing for the next visit in the second half hour

Match the type of scheduling method with its "pro" or "con." Note: Answers may be used more than once. -Visit paperwork can be prepared in batches ahead of time