Question 1

To learn about channel members' logistics service demands,a channel manager can find all of the following methods helpful except:

Accepted Answer

A)  Use discrete survey research. 
B)  Present them with alternatives and evaluate their cost-service tradeoffs. 
C)  Use his/her standard research. 
D)  Channel audits. 
E)  Board of directors feedback. 
A)  Use discrete survey research. 
B)  Present them with alternatives and evaluate their cost-service tradeoffs. 
C)  Use his/her standard research. 
D)  Channel audits. 
E)  Board of directors feedback.

Question 2

Packaging costs are typically __________ for airfreight than for truck freight.

Accepted Answer

A)  higher 
B)  lower 
C)  about the same 
D)  much higher 
E)  a little higher 
A)  higher 
B)  lower 
C)  about the same 
D)  much higher 
E)  a little higher

Question 3

Recent studies of physical distribution service quality PDSQ)have shown that ___________ significantly influences purchasing managers' perceptions of the quality of logistical service.

Accepted Answer

A)  friendliness and timeliness 
B)  speed of order processing 
C)  timeliness, availability, and condition 
D)  quality of the sales force 
E)  packaging, cost, and location of the product 
A)  friendliness and timeliness 
B)  speed of order processing 
C)  timeliness, availability, and condition 
D)  quality of the sales force 
E)  packaging, cost, and location of the product

Question 4

An evaluation of whether a proposed logistics program meets the channel members' service standards requires that the channel manager:

Accepted Answer

A)  Have a clear understanding of the objectives of the proposed logistics service program. 
B)  Be an expert in the area of logistics. 
C)  Be intimately involved in the technical aspects of the design of the logistics program. 
D)  Be able to develop and analyze a good survey. 
E)  Understand the service needs of channel members. 
A)  Have a clear understanding of the objectives of the proposed logistics service program. 
B)  Be an expert in the area of logistics. 
C)  Be intimately involved in the technical aspects of the design of the logistics program. 
D)  Be able to develop and analyze a good survey. 
E)  Understand the service needs of channel members.

Question 5

Average inventory carrying costs tend to rise in __________ to the level of the inventory.

Accepted Answer

A)  indirect proportion 
B)  inverse proportion 
C)  direct proportion 
D)  exponentially 
E)  marginal proportion 
A)  indirect proportion 
B)  inverse proportion 
C)  direct proportion 
D)  exponentially 
E)  marginal proportion

Question 6

Susan Baime works for Judge Manufacturing,Inc.and is in charge of the placement and movement of products within Judge's storage areas.Susan works in:

Accepted Answer

A)  Warehousing. 
B)  Order processing. 
C)  Facilities management. 
D)  Materials handling. 
E)  Transportation. 
A)  Warehousing. 
B)  Order processing. 
C)  Facilities management. 
D)  Materials handling. 
E)  Transportation.

Question 7

The growth of "eaches" and "onesie" transactions is being fostered by the growth of:

Accepted Answer

A)  Supply chain management. 
B)  ECR. 
C)  Large warehouses. 
D)  The Internet. 
E)  Massive inventory shipments. 
A)  Supply chain management. 
B)  ECR. 
C)  Large warehouses. 
D)  The Internet. 
E)  Massive inventory shipments.

Question 8

Which of the following statements regarding packaging is true?

Accepted Answer

A)  The type of transportation used affects packaging costs. 
B)  Packaging does not affect warehouse costs. 
C)  Packaging does not increase inventory carrying costs. 
D)  Packaging does not affect the efficiencies of the logistics system. 
E)  Distinctive packaging improves customer sales. 
A)  The type of transportation used affects packaging costs. 
B)  Packaging does not affect warehouse costs. 
C)  Packaging does not increase inventory carrying costs. 
D)  Packaging does not affect the efficiencies of the logistics system. 
E)  Distinctive packaging improves customer sales.

Question 9

"The right amount of the right product,in the right place,at the right time and in the right condition" is incomplete; it also is essential to consider:

Accepted Answer

A)  The right levels of service. 
B)  The right packages. 
C)  The right managers. 
D)  The right price. 
E)  The right size. 
A)  The right levels of service. 
B)  The right packages. 
C)  The right managers. 
D)  The right price. 
E)  The right size.

Question 10

In order to provide quick and efficient order processing,W.W.Grainger Inc.,

Accepted Answer

A)  Has hired an expert logistics and channel manager. 
B)  Has a fully trained staff of order processors. 
C)  Has developed a satellite communications system linking distributors and customers. 
D)  Has hired experts to develop a proprietary communications software to link all members of the logistics process. 
E)  Replaces computer hardware every year. 
A)  Has hired an expert logistics and channel manager. 
B)  Has a fully trained staff of order processors. 
C)  Has developed a satellite communications system linking distributors and customers. 
D)  Has hired experts to develop a proprietary communications software to link all members of the logistics process. 
E)  Replaces computer hardware every year.

Question 11

Logistics involves planning,implementing,and controlling the __________ of materials and final goods from points of origin to points of use to meet __________ at a __________.

Accepted Answer

A)  transportation; inventory requirements; low cost 
B)  physical flows; customers needs; profit 
C)  inventory; order specifications; defined cost 
D)  shipment; inventory levels; profit 
E)  movement; production requirements; high level of efficiency 
A)  transportation; inventory requirements; low cost 
B)  physical flows; customers needs; profit 
C)  inventory; order specifications; defined cost 
D)  shipment; inventory levels; profit 
E)  movement; production requirements; high level of efficiency

Question 12

Which of the following is not characteristic of a supply chain management approach to logistics management?

Accepted Answer

A)  Long-term relationships 
B)  Coordinated and focused leadership 
C)  Independent effort to manage inventory 
D)  Risks and rewards shared over long-term 
E)  Joint reduction on channel inventories 
A)  Long-term relationships 
B)  Coordinated and focused leadership 
C)  Independent effort to manage inventory 
D)  Risks and rewards shared over long-term 
E)  Joint reduction on channel inventories

Question 13

According to the text,one of the most effective ways of monitoring the results experienced by channel members in the use of a logistics program is:

Accepted Answer

A)  To use the grapevine. 
B)  To rely solely on the sales force. 
C)  To conduct a survey of a sample of channel members. 
D)  To perform a sales analysis. 
E)  Analyze orders that are placed by channel members. 
A)  To use the grapevine. 
B)  To rely solely on the sales force. 
C)  To conduct a survey of a sample of channel members. 
D)  To perform a sales analysis. 
E)  Analyze orders that are placed by channel members.

Question 14

Which of the following would not normally be considered as a logistics service standard?

Accepted Answer

A)  Order size 
B)  Percentage of orders filled accurately 
C)  Percentage of orders filled 
D)  Liberal returns and allowances 
E)  Percentage of items out of stock 
A)  Order size 
B)  Percentage of orders filled accurately 
C)  Percentage of orders filled 
D)  Liberal returns and allowances 
E)  Percentage of items out of stock

To learn about channel members' logistics service demands,a channel manager can find all of the following methods helpful except:

Packaging costs are typically __________ for airfreight than for truck freight.

Recent studies of physical distribution service quality PDSQ)have shown that ___________ significantly influences purchasing managers' perceptions of the quality of logistical service.

An evaluation of whether a proposed logistics program meets the channel members' service standards requires that the channel manager:

Average inventory carrying costs tend to rise in __________ to the level of the inventory.

Susan Baime works for Judge Manufacturing,Inc.and is in charge of the placement and movement of products within Judge's storage areas.Susan works in:

The growth of "eaches" and "onesie" transactions is being fostered by the growth of:

Which of the following statements regarding packaging is true?

"The right amount of the right product,in the right place,at the right time and in the right condition" is incomplete; it also is essential to consider:

In order to provide quick and efficient order processing,W.W.Grainger Inc.,

Logistics involves planning,implementing,and controlling the of materials and final goods from points of origin to points of use to meet at a __.

Which of the following is not characteristic of a supply chain management approach to logistics management?

According to the text,one of the most effective ways of monitoring the results experienced by channel members in the use of a logistics program is:

Which of the following would not normally be considered as a logistics service standard?

Marketing Channel Concepts

The Channel Participants

The Environment of Marketing Channels

Behavioral Processes in Marketing Channels

Strategy in Marketing Channels

Designing Marketing Channels

Selecting the Channel Members

Target Markets and Channel Design Strategy

Motivating the Channel Members

Product Issues in Channel Management

Pricing Issues in Channel Management

Promotion through the Marketing Channel

Evaluating Channel Member Performance

Electronic Marketing Channels

Franchise Marketing Channels

Marketing Channels for Services

International Channel Perspectives

Filters

Exam 13: Logistics and Channel Management

To learn about channel members' logistics service demands,a channel manager can find all of the following methods helpful except:

Packaging costs are typically __________ for airfreight than for truck freight.

Recent studies of physical distribution service quality PDSQ)have shown that ___________ significantly influences purchasing managers' perceptions of the quality of logistical service.

An evaluation of whether a proposed logistics program meets the channel members' service standards requires that the channel manager:

Average inventory carrying costs tend to rise in __________ to the level of the inventory.

Susan Baime works for Judge Manufacturing,Inc.and is in charge of the placement and movement of products within Judge's storage areas.Susan works in:

The growth of "eaches" and "onesie" transactions is being fostered by the growth of:

Which of the following statements regarding packaging is true?

"The right amount of the right product,in the right place,at the right time and in the right condition" is incomplete; it also is essential to consider:

In order to provide quick and efficient order processing,W.W.Grainger Inc.,

Logistics involves planning,implementing,and controlling the __________ of materials and final goods from points of origin to points of use to meet __________ at a __________.

Which of the following is not characteristic of a supply chain management approach to logistics management?

According to the text,one of the most effective ways of monitoring the results experienced by channel members in the use of a logistics program is:

Which of the following would not normally be considered as a logistics service standard?

Marketing Channel Concepts

The Channel Participants

The Environment of Marketing Channels

Behavioral Processes in Marketing Channels

Strategy in Marketing Channels

Designing Marketing Channels

Selecting the Channel Members

Target Markets and Channel Design Strategy

Motivating the Channel Members

Product Issues in Channel Management

Pricing Issues in Channel Management

Promotion through the Marketing Channel

Evaluating Channel Member Performance

Electronic Marketing Channels

Franchise Marketing Channels

Marketing Channels for Services

International Channel Perspectives

Filters

Logistics involves planning,implementing,and controlling the of materials and final goods from points of origin to points of use to meet at a __.