Question 1

Average ordering costs tend to decrease in rough proportion to the:

Accepted Answer

A)  Size of the order. 
B)  Distance from buyer to seller. 
C)  Number of orders. 
D)  Level of the inventory. 
E)  Cost per unit. 
A)  Size of the order. 
B)  Distance from buyer to seller. 
C)  Number of orders. 
D)  Level of the inventory. 
E)  Cost per unit.

Question 2

The particular logistics service standards desired by channel members:

Accepted Answer

A)  Are a positive function of channel member size. 
B)  Vary widely for different channel members. 
C)  Are virtually the same for most channel members. 
D)  Are usually far beyond the capacity of the manufacturer to meet. 
E)  Cannot be defined in quantitative terms. 
A)  Are a positive function of channel member size. 
B)  Vary widely for different channel members. 
C)  Are virtually the same for most channel members. 
D)  Are usually far beyond the capacity of the manufacturer to meet. 
E)  Cannot be defined in quantitative terms.

Question 3

The services by which logistics performance is measured are known as:

Accepted Answer

A)  Logistic systems costs services. 
B)  Systems standards. 
C)  Service standards. 
D)  Order size and assortment constraint services. 
E)  Percentage of orders filled services. 
A)  Logistic systems costs services. 
B)  Systems standards. 
C)  Service standards. 
D)  Order size and assortment constraint services. 
E)  Percentage of orders filled services.

Question 4

The key elements of customer service described by LaLonde include all of the following except:

Accepted Answer

A)  Product availability. 
B)  Packaging options available. 
C)  Order cycle time. 
D)  Post-sale product support. 
E)  Distribution system information. 
A)  Product availability. 
B)  Packaging options available. 
C)  Order cycle time. 
D)  Post-sale product support. 
E)  Distribution system information.

Question 5

Which of the following is not one of the Basic Service Capabilities defined by Bowersox and Closs?

Accepted Answer

A)  Capacity to have inventory when it is desired by customers 
B)  Ability to meet the levels of planned inventory availability 
C)  Accuracy in fulfilling customer orders 
D)  Expected performance of the logistics systems 
E)  The ability to comply with the levels of planned inventory performance 
A)  Capacity to have inventory when it is desired by customers 
B)  Ability to meet the levels of planned inventory availability 
C)  Accuracy in fulfilling customer orders 
D)  Expected performance of the logistics systems 
E)  The ability to comply with the levels of planned inventory performance

Question 6

EDI systems can perform all of the following except:

Accepted Answer

A)  Transfer orders and confirmations between the manufacturer's and the channel members' computers. 
B)  Provide information on new products, price changes and promotional programs. 
C)  Issue bills of lading. 
D)  Issue invoices. 
E)  Send notices that the payment is late. 
A)  Transfer orders and confirmations between the manufacturer's and the channel members' computers. 
B)  Provide information on new products, price changes and promotional programs. 
C)  Issue bills of lading. 
D)  Issue invoices. 
E)  Send notices that the payment is late.

Question 7

Physical logistics and distribution are considered to be __________ terms.

Accepted Answer

A)  opposite 
B)  contradictory 
C)  complementary 
D)  symmetrical 
E)  synonymous 
A)  opposite 
B)  contradictory 
C)  complementary 
D)  symmetrical 
E)  synonymous

Question 8

The modern view of logistics is that:

Accepted Answer

A)  The major emphasis should be placed on effective and efficient transportation. 
B)  The various activities involved should be managed as an integrated system. 
C)  Channel decisions and logistics decisions are the same. 
D)  It is the most important component of the marketing mix. 
E)  Just-in-time inventory resolves logistics problems. 
A)  The major emphasis should be placed on effective and efficient transportation. 
B)  The various activities involved should be managed as an integrated system. 
C)  Channel decisions and logistics decisions are the same. 
D)  It is the most important component of the marketing mix. 
E)  Just-in-time inventory resolves logistics problems.

Question 9

Moving merchandise immediately from the receiving area in the warehouse directly to trucks for shipment to stores without storing the merchandise in the warehouse is referred to as:

Accepted Answer

A)  Immediate transfer. 
B)  Non-storage shipping. 
C)  Cross-referencing of inventory. 
D)  ECR. 
E)  Cross-docking. 
A)  Immediate transfer. 
B)  Non-storage shipping. 
C)  Cross-referencing of inventory. 
D)  ECR. 
E)  Cross-docking.

Question 10

A logistics manager seeking to minimize the cost of all logistic processes taken together,rather than reduce the cost of individual components of the logistics system,is using:

Accepted Answer

A)  A marginal cost approach. 
B)  A total profit approach to logistics systems. 
C)  The logistic costing approach. 
D)  The total cost approach. 
E)  A profit center approach to the logistics functions. 
A)  A marginal cost approach. 
B)  A total profit approach to logistics systems. 
C)  The logistic costing approach. 
D)  The total cost approach. 
E)  A profit center approach to the logistics functions.

Question 11

A well-designed and responsive logistics program should result in:

Accepted Answer

A)  Shortened order cycle times. 
B)  Higher inventories for channel members. 
C)  More use of airfreight. 
D)  Larger warehouses. 
E)  More customers. 
A)  Shortened order cycle times. 
B)  Higher inventories for channel members. 
C)  More use of airfreight. 
D)  Larger warehouses. 
E)  More customers.

Question 12

All of the following are true statements about logistics except:

Accepted Answer

A)  It is a key factor for a firm's competitive advantage. 
B)  It is a key factor for providing high levels of customer service. 
C)  It is a key factor in a firm's expenses. 
D)  It is managed by the Vice President of Supply Chain Management. 
E)  It is key to actually making products available to customers. 
A)  It is a key factor for a firm's competitive advantage. 
B)  It is a key factor for providing high levels of customer service. 
C)  It is a key factor in a firm's expenses. 
D)  It is managed by the Vice President of Supply Chain Management. 
E)  It is key to actually making products available to customers.

Question 13

In contrast to traditional logistics,supply chain management tends to emphasize:

Accepted Answer

A)  Short-term relationships. 
B)  Transaction-based planning. 
C)  Little risk sharing. 
D)  Independent efforts. 
E)  Channel-wide cost efficiencies. 
A)  Short-term relationships. 
B)  Transaction-based planning. 
C)  Little risk sharing. 
D)  Independent efforts. 
E)  Channel-wide cost efficiencies.

Question 14

Which of the following is not usually recommended as a broad-based appeal to be used for convincing channel members of the value of a proposed logistics program?

Accepted Answer

A)  A reduction in out-of-stock occurrences that the logistics program might foster 
B)  A reduction in channel member inventories that the logistics program might bring about 
C)  The added manufacturer support that the logistics program might foster 
D)  The increase in the channel members' sales that a good logistics program can virtually guarantee 
E)  Identify the benefits to the customer and channel member 
A)  A reduction in out-of-stock occurrences that the logistics program might foster 
B)  A reduction in channel member inventories that the logistics program might bring about 
C)  The added manufacturer support that the logistics program might foster 
D)  The increase in the channel members' sales that a good logistics program can virtually guarantee 
E)  Identify the benefits to the customer and channel member

Question 15

In defining logistics service standards,the channel manager can use survey research to find out all of the following except:

Accepted Answer

A)  Whether channel members would be willing to pay for improved logistics service. 
B)  What kinds of service standards channel members are seeking. 
C)  Information about the service levels of competitors. 
D)  What goals and objectives are appropriate for the firm and channel members. 
E)  Identifying areas where logistics can be used to gain a competitive advantage. 
A)  Whether channel members would be willing to pay for improved logistics service. 
B)  What kinds of service standards channel members are seeking. 
C)  Information about the service levels of competitors. 
D)  What goals and objectives are appropriate for the firm and channel members. 
E)  Identifying areas where logistics can be used to gain a competitive advantage.

Question 16

Supply chain management refers to:

Accepted Answer

A)  Another name for logistics. 
B)  Another name for physical distribution. 
C)  Transportation, storage, warehousing and order processing. 
D)  Logistical systems that emphasize close cooperation and comprehensive interorganizational management. 
E)  Controlling suppliers who provide inputs and materials to the company. 
A)  Another name for logistics. 
B)  Another name for physical distribution. 
C)  Transportation, storage, warehousing and order processing. 
D)  Logistical systems that emphasize close cooperation and comprehensive interorganizational management. 
E)  Controlling suppliers who provide inputs and materials to the company.

Question 17

The process when products are moved from the arriving truck and immediately loaded onto other trucks for delivery to stores is called:

Accepted Answer

A)  Pass through shipping. 
B)  Cross-docking. 
C)  Just in time delivery. 
D)  Efficient transportation. 
E)  Non-warehousing. 
A)  Pass through shipping. 
B)  Cross-docking. 
C)  Just in time delivery. 
D)  Efficient transportation. 
E)  Non-warehousing.

Question 18

Which of the following is not an issue to consider in deciding on a mode of transportation?

Accepted Answer

A)  Should the firm use its own carriers or common carriers? 
B)  What are the different rates available? 
C)  What specific transportation services are offered? 
D)  What modes of transportation are competitors using? 
E)  What mode is the least expensive? 
A)  Should the firm use its own carriers or common carriers? 
B)  What are the different rates available? 
C)  What specific transportation services are offered? 
D)  What modes of transportation are competitors using? 
E)  What mode is the least expensive?

Question 19

Which of the following is a false statement about how Internet shopping will affect warehousing?

Accepted Answer

A)  There will be a decreased need for warehouses. 
B)  Many Internet retailers are storefronts with no need for warehouses. 
C)  It is easy to have excess capacity if online sales do not grow according to projections. 
D)  Internet providers need numerous, well-located, and efficient warehouses. 
E)  Third parties will provide warehousing needs for many Internet companies. 
A)  There will be a decreased need for warehouses. 
B)  Many Internet retailers are storefronts with no need for warehouses. 
C)  It is easy to have excess capacity if online sales do not grow according to projections. 
D)  Internet providers need numerous, well-located, and efficient warehouses. 
E)  Third parties will provide warehousing needs for many Internet companies.

Question 20

The Great Physical Distribution Management Paradox rule indicates that for any given distribution strategy that is carefully thought out,accepted,implemented,and maintained,it:

Accepted Answer

A)  Results in a well designed logistics system. 
B)  Will be inappropriate in five years. 
C)  Will be an excellent system for the long term. 
D)  Will still not meet channel members needs or expectations. 
E)  Will not be able to improve efficiencies. 
A)  Results in a well designed logistics system. 
B)  Will be inappropriate in five years. 
C)  Will be an excellent system for the long term. 
D)  Will still not meet channel members needs or expectations. 
E)  Will not be able to improve efficiencies.

Average ordering costs tend to decrease in rough proportion to the:

The particular logistics service standards desired by channel members:

The services by which logistics performance is measured are known as:

The key elements of customer service described by LaLonde include all of the following except:

Which of the following is not one of the Basic Service Capabilities defined by Bowersox and Closs?

EDI systems can perform all of the following except:

Physical logistics and distribution are considered to be __________ terms.

The modern view of logistics is that:

Moving merchandise immediately from the receiving area in the warehouse directly to trucks for shipment to stores without storing the merchandise in the warehouse is referred to as:

A logistics manager seeking to minimize the cost of all logistic processes taken together,rather than reduce the cost of individual components of the logistics system,is using:

A well-designed and responsive logistics program should result in:

All of the following are true statements about logistics except:

In contrast to traditional logistics,supply chain management tends to emphasize:

Which of the following is not usually recommended as a broad-based appeal to be used for convincing channel members of the value of a proposed logistics program?

In defining logistics service standards,the channel manager can use survey research to find out all of the following except:

Supply chain management refers to:

The process when products are moved from the arriving truck and immediately loaded onto other trucks for delivery to stores is called:

Which of the following is not an issue to consider in deciding on a mode of transportation?

Which of the following is a false statement about how Internet shopping will affect warehousing?

The Great Physical Distribution Management Paradox rule indicates that for any given distribution strategy that is carefully thought out,accepted,implemented,and maintained,it:

Marketing Channel Concepts

The Channel Participants

The Environment of Marketing Channels

Behavioral Processes in Marketing Channels

Strategy in Marketing Channels

Designing Marketing Channels

Selecting the Channel Members

Target Markets and Channel Design Strategy

Motivating the Channel Members

Product Issues in Channel Management

Pricing Issues in Channel Management

Promotion through the Marketing Channel

Evaluating Channel Member Performance

Electronic Marketing Channels

Franchise Marketing Channels

Marketing Channels for Services

International Channel Perspectives

Filters

Exam 13: Logistics and Channel Management

Average ordering costs tend to decrease in rough proportion to the:

The particular logistics service standards desired by channel members:

The services by which logistics performance is measured are known as:

The key elements of customer service described by LaLonde include all of the following except:

Which of the following is not one of the Basic Service Capabilities defined by Bowersox and Closs?

EDI systems can perform all of the following except:

Physical logistics and distribution are considered to be __________ terms.

The modern view of logistics is that:

Moving merchandise immediately from the receiving area in the warehouse directly to trucks for shipment to stores without storing the merchandise in the warehouse is referred to as:

A logistics manager seeking to minimize the cost of all logistic processes taken together,rather than reduce the cost of individual components of the logistics system,is using:

A well-designed and responsive logistics program should result in:

All of the following are true statements about logistics except:

In contrast to traditional logistics,supply chain management tends to emphasize:

Which of the following is not usually recommended as a broad-based appeal to be used for convincing channel members of the value of a proposed logistics program?

In defining logistics service standards,the channel manager can use survey research to find out all of the following except:

Supply chain management refers to:

The process when products are moved from the arriving truck and immediately loaded onto other trucks for delivery to stores is called:

Which of the following is not an issue to consider in deciding on a mode of transportation?

Which of the following is a false statement about how Internet shopping will affect warehousing?

The Great Physical Distribution Management Paradox rule indicates that for any given distribution strategy that is carefully thought out,accepted,implemented,and maintained,it:

Marketing Channel Concepts

The Channel Participants

The Environment of Marketing Channels

Behavioral Processes in Marketing Channels

Strategy in Marketing Channels

Designing Marketing Channels

Selecting the Channel Members

Target Markets and Channel Design Strategy

Motivating the Channel Members

Product Issues in Channel Management

Pricing Issues in Channel Management

Promotion through the Marketing Channel

Evaluating Channel Member Performance

Electronic Marketing Channels

Franchise Marketing Channels

Marketing Channels for Services

International Channel Perspectives

Filters