Question 1

Which operations factor is centered around satisfying customers over time?

Accepted Answer

A)  Flexibility 
B)  Facilities and equipment 
C)  Choice of a joint venture 
D)  Customer demand 
A)  Flexibility 
B)  Facilities and equipment 
C)  Choice of a joint venture 
D)  Customer demand

Question 2

In order to achieve market success, a firm merely needs to concentrate on either providing an excellent product or service, or devising an insightful marketing strategy.

Accepted Answer

A) True 
 B)False

Question 3

A genuine concern for customer needs and customer satisfaction can assist the TQM efforts of a small business.

Accepted Answer

A) True 
 B)False

Question 4

Match the term with its definition. Some terms may not be used.
-An approach that recognizes the interdependence of assets and activities and manages them to optimize the entire firm's performance

Accepted Answer

A) Continuous manufacturing 
B) Coop 
C) Flexible manufacturing systems 
D) Job shops 
E) Lean production
F)Make-or-buy decisions
G)Operations
H)Outsourcing
I)Project manufacturing
J)Repetitive manufacturing
K)Supply Chain Operations Reference model
L)Synchronous manufacturing 
A) Continuous manufacturing 
B) Coop 
C) Flexible manufacturing systems 
D) Job shops 
E) Lean production
F)Make-or-buy decisions
G)Operations
H)Outsourcing
I)Project manufacturing
J)Repetitive manufacturing
K)Supply Chain Operations Reference model
L)Synchronous manufacturing

Question 5

Work groups tend to be better at coordination than specialization.

Accepted Answer

A) True 
 B)False

Question 6

Match the term with its definition. Some terms may not be used.
-The processes used to create and deliver a product or service

Accepted Answer

A) Continuous manufacturing 
B) Coop 
C) Flexible manufacturing systems 
D) Job shops 
E) Lean production
F)Make-or-buy decisions
G)Operations
H)Outsourcing
I)Project manufacturing
J)Repetitive manufacturing
K)Supply Chain Operations Reference model
L)Synchronous manufacturing 
A) Continuous manufacturing 
B) Coop 
C) Flexible manufacturing systems 
D) Job shops 
E) Lean production
F)Make-or-buy decisions
G)Operations
H)Outsourcing
I)Project manufacturing
J)Repetitive manufacturing
K)Supply Chain Operations Reference model
L)Synchronous manufacturing

Question 7

The Supply Chain Operations Reference model is a list of five critical factors when assessing a supplier's performance.

Accepted Answer

A) True 
 B)False

Question 8

The traditional method of maintaining product quality has been

Accepted Answer

A)  a check sheet. 
B)  a control chart. 
C)  inspection. 
D)  a histogram. 
A)  a check sheet. 
B)  a control chart. 
C)  inspection. 
D)  a histogram.

Question 9

Match the term with its definition. Some terms may not be used.
-A system of classifying items in inventory by relative value

Accepted Answer

A) ABC method 
B) Associative forecasting 
C) Cooperative purchasing organization 
D) Cycle counting 
E) Demand management strategies
F)Economic order quantity
G)Just-in-time inventory system
H)Perpetual inventory system
I)Physical inventory system
J)Poka-yoke
K)Statistical inventory control
L)Two-bin inventory system 
A) ABC method 
B) Associative forecasting 
C) Cooperative purchasing organization 
D) Cycle counting 
E) Demand management strategies
F)Economic order quantity
G)Just-in-time inventory system
H)Perpetual inventory system
I)Physical inventory system
J)Poka-yoke
K)Statistical inventory control
L)Two-bin inventory system

Question 10

The approach that recognizes the assets and activities of the company are interdependent and should be managed so as to maximize the company's performance is

Accepted Answer

A)  capacity management. 
B)  lean production. 
C)  synchronous management. 
D)  waste-less production. 
A)  capacity management. 
B)  lean production. 
C)  synchronous management. 
D)  waste-less production.

Question 11

Obsolescence is a cost of inventory.

Accepted Answer

A) True 
 B)False

Question 12

Match the term with its definition. Some terms may not be used.
-A method for counting different segments of the physical inventory at different times during the year

Accepted Answer

A) ABC method 
B) Associative forecasting 
C) Cooperative purchasing organization 
D) Cycle counting 
E) Demand management strategies
F)Economic order quantity
G)Just-in-time inventory system
H)Perpetual inventory system
I)Physical inventory system
J)Poka-yoke
K)Statistical inventory control
L)Two-bin inventory system 
A) ABC method 
B) Associative forecasting 
C) Cooperative purchasing organization 
D) Cycle counting 
E) Demand management strategies
F)Economic order quantity
G)Just-in-time inventory system
H)Perpetual inventory system
I)Physical inventory system
J)Poka-yoke
K)Statistical inventory control
L)Two-bin inventory system

Question 13

Twice a year a firm's entire production line shuts down and a complete count is taken of every inventory item. This inventory system is called

Accepted Answer

A)  cycle counting. 
B)  perpetual inventory. 
C)  physical inventory. 
D)  two-bin inventory. 
A)  cycle counting. 
B)  perpetual inventory. 
C)  physical inventory. 
D)  two-bin inventory.

Question 14

Match the term with its definition. Some terms may not be used.
-The examination of a part or a product to determine whether it meets quality standards

Accepted Answer

A) Acceptance sampling 
B) Attributes 
C) Bottleneck 
D) Constraint 
E) Inspection
F)ISO 9000
G)Operations
H)Operations management
I)Poka-yoke
J)Quality
K)Total quality management
L)Variables 
A) Acceptance sampling 
B) Attributes 
C) Bottleneck 
D) Constraint 
E) Inspection
F)ISO 9000
G)Operations
H)Operations management
I)Poka-yoke
J)Quality
K)Total quality management
L)Variables

Question 15

Companies that prepare income tax returns are a form of job shop.

Accepted Answer

A) True 
 B)False

Question 16

Discuss quality tools and techniques that can be used to improve quality. Specifically describe the difference between inspection vs. poka-yoke as a quality assurance method. How do these methods relate to Ishikawa's "The Basic Seven" and statistical methods of quality control?

Accepted Answer

Tools, techniques, and procedures needed

Question 17

Match the term with its definition. Some terms may not be used.
-Manufacturing operations used to create unique but similar products

Accepted Answer

A) Continuous manufacturing 
B) Coop 
C) Flexible manufacturing systems 
D) Job shops 
E) Lean production
F)Make-or-buy decisions
G)Operations
H)Outsourcing
I)Project manufacturing
J)Repetitive manufacturing
K)Supply Chain Operations Reference model
L)Synchronous manufacturing 
A) Continuous manufacturing 
B) Coop 
C) Flexible manufacturing systems 
D) Job shops 
E) Lean production
F)Make-or-buy decisions
G)Operations
H)Outsourcing
I)Project manufacturing
J)Repetitive manufacturing
K)Supply Chain Operations Reference model
L)Synchronous manufacturing

Question 18

Match the term with its definition. Some terms may not be used.
-An all-encompassing management approach to providing high-quality products or services

Accepted Answer

A) Acceptance sampling 
B) Attributes 
C) Bottleneck 
D) Constraint 
E) Inspection
F)ISO 9000
G)Operations
H)Operations management
I)Poka-yoke
J)Quality
K)Total quality management
L)Variables 
A) Acceptance sampling 
B) Attributes 
C) Bottleneck 
D) Constraint 
E) Inspection
F)ISO 9000
G)Operations
H)Operations management
I)Poka-yoke
J)Quality
K)Total quality management
L)Variables

Question 19

Bettina would like to improve the quality of the dining experience in her cafe. To achieve this, Bettina's efforts should begin with a focus on

Accepted Answer

A)  customers. 
B)  employees. 
C)  management. 
D)  operations. 
A)  customers. 
B)  employees. 
C)  management. 
D)  operations.

Question 20

Match the term with its definition. Some terms may not be used.
-A method that provides for periodic counting of items in inventory

Accepted Answer

A) ABC method 
B) Associative forecasting 
C) Cooperative purchasing organization 
D) Cycle counting 
E) Demand management strategies
F)Economic order quantity
G)Just-in-time inventory system
H)Perpetual inventory system
I)Physical inventory system
J)Poka-yoke
K)Statistical inventory control
L)Two-bin inventory system 
A) ABC method 
B) Associative forecasting 
C) Cooperative purchasing organization 
D) Cycle counting 
E) Demand management strategies
F)Economic order quantity
G)Just-in-time inventory system
H)Perpetual inventory system
I)Physical inventory system
J)Poka-yoke
K)Statistical inventory control
L)Two-bin inventory system

Exam 21: Managing Small Business Operations

Which operations factor is centered around satisfying customers over time?

In order to achieve market success, a firm merely needs to concentrate on either providing an excellent product or service, or devising an insightful marketing strategy.

A genuine concern for customer needs and customer satisfaction can assist the TQM efforts of a small business.

Match the term with its definition. Some terms may not be used. -An approach that recognizes the interdependence of assets and activities and manages them to optimize the entire firm's performance

Work groups tend to be better at coordination than specialization.

Match the term with its definition. Some terms may not be used. -The processes used to create and deliver a product or service

The Supply Chain Operations Reference model is a list of five critical factors when assessing a supplier's performance.

The traditional method of maintaining product quality has been

Match the term with its definition. Some terms may not be used. -A system of classifying items in inventory by relative value

The approach that recognizes the assets and activities of the company are interdependent and should be managed so as to maximize the company's performance is

Obsolescence is a cost of inventory.

Match the term with its definition. Some terms may not be used. -A method for counting different segments of the physical inventory at different times during the year

Twice a year a firm's entire production line shuts down and a complete count is taken of every inventory item. This inventory system is called

Match the term with its definition. Some terms may not be used. -The examination of a part or a product to determine whether it meets quality standards

Companies that prepare income tax returns are a form of job shop.

Discuss quality tools and techniques that can be used to improve quality. Specifically describe the difference between inspection vs. poka-yoke as a quality assurance method. How do these methods relate to Ishikawa's "The Basic Seven" and statistical methods of quality control?

Match the term with its definition. Some terms may not be used. -Manufacturing operations used to create unique but similar products

Match the term with its definition. Some terms may not be used. -An all-encompassing management approach to providing high-quality products or services

Bettina would like to improve the quality of the dining experience in her cafe. To achieve this, Bettina's efforts should begin with a focus on

Match the term with its definition. Some terms may not be used. -A method that provides for periodic counting of items in inventory

The Entrepreneurial Lifethe Entrepreneurial Life

Integrity, Ethics, and Social Entrepreneurship

Starting a Small Business

Franchises and Buyouts

The Family Business

The Business Plan: Visualizing the Dream

The Marketing Plan

The Organizational Plan: Teams, Legal Structures, Alliances, and Directors

The Location Plan

Understanding a Firms Financial Statements

Forecasting Financial Requirements

A Firms Sources of Financing

Planning for the Harvest

Building Customer Relationships

Product Development and Supply Chain Management

Pricing and Credit Decisions

Promotional Planning

Global Opportunities for Small Businesses

Professional Management and the Small Business

Managing Human Resources

Managing the Firms Assets

Managing Risk

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